I have a downloadable ebook on my website. Some people can download on their iPad others cannot! What could be the reason?

I developped a promo eBook and put it on my website. I mailed a couple of people to test it and there were no problems. Now I receive calls from other people who tell me they cannot download my promo on their iPad. Can anyone tell me what the reason might be for this "it works" and "it does not work" using the same code (in PHP)?

The funny part is they are all using an iPad and I'm pretty sure they did not change the browser. But I will look into this and ask them. Could it be a code problem on the website?
The code I use looks like: Click <a href="http://www.mywebsite.nl/downloads/promo.epub"> here</a> to download ...

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