I have a hp 5520 all in one printer

just bought this home from the shop a week ago this is the second one had to excange the first because of a differant problem .firstly it only prints of the pc not of my memory card then now it is saying cartridge problem one or more cartridge seem to be missing or damaged install or replace they are brand new ink cartridges plus cannot pull back the cartridges back to remove or replace how do i pull them across when the whole thing seems to be jammed not a happy bunny 

HI @peppapig 
It sounds like something maybe jammed in your printer so try the link below, 
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​dlc=en&docname=c03241387&lc=en&product=5157536&tmp​...
If this doesnt resolve your problem i would advise returning to the store as your printer will be within warranty for 1year from date of purchase.
Thanks
Carrie 
Although I am a HP employee, I am speaking for myself and not for HP.

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