I have a iPad mini an my friend in pa has the iPod 5 and when we try to face time or audio call we can't hear each other what should I do ?

I have a iPad mini an my friend in pa has the iPod 5 and when we try to face time or audio call we can't hear each other what should I do ?

Make sure both parties are running IOS 7.1.1
http://support.apple.com/kb/TS5419

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