I have a Mac Book Pro. What do I do when software freezes up and I can't move the mouse?
I have Windows Outlook for Mac on my computer. It froze up tonight, for the first time ever in over a year, and I could not move the mouse, etc. Is there some way to escape from this situation without just turning the notebook off?
Thank you,
Mary
Press and hold down the Power button for 5-10 seconds until the computer shuts down. Wait one minute then restart the computer from your Snow Leopard DVD using the "C" key. See the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Restart the computer from the Apple menuitem.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Similar Messages
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I have a Mac Book Pro, What kind of software should i buy to able me to watch movie on the net. Right now it just said " Blocked plug in"
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The type of plugin that you need depends on the type of video file that you wish to view. We would need more details to assist. -
Apple keep telling me I need to update to icloud but I'm not sure if Lion will work on my Mac. I've upgraded to snow leopard which seems to have knackered my .me or .mac account (whatever it's called now), so I don't seem to have any option but to upgrade to Lion if I every want to see my emails again.
Apple say I must have a Intel Core 2 processor for Lion to work...... at least I think that's what they say.
I have a mac book pro, 2006 with an 2.16 GHz Intel Core Duo processor, can I update to Lion?Lion System Requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply.
If you have a Core Duo model then you cannot upgrade to Lion. You can upgrade to Snow Leopard, but iCloud is not available for Snow Leopard.
Open System Profiler in the Utilities folder. Look for the Model ID in the displayed information. If you have a MacBookPro 2,1 or later then you have a Core 2 Duo model and can upgrade to Lion. -
Mac Book Pro with Yosemite 10.10.1 software and a HP Photosmart C4599
Hello I have a Mac Book Pro with Yosemite 10.10.1 software and a HP Photosmart C4599 All in one printer and I am unable to install my printer, it will print when cable is connected but I cannot add it wirelessly. i have checked for software updates but none are available.
Hi,
A software for a such is no longer available however you may set a wireless connection by following the workaround below:
Step one: Restore the network defaults:
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Restore Network Defaults is highlighted, and then press OK.
3. Confirm that you want to restore the network defaults.
Step two: Turn the wireless radio on:
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Turn Radio On is highlighted, and then press OK.
Step three: connect the Mac to your printer:
1. From the Mac click the WiFi icon and then click on Join Other Network.
2. Click on Show Networks and connect to the listed HPSETUP network.
Step four: connect the printer to your wireless network via the EWS interface:
1. Open Safari.
2. Click the Safari menu and then click Preferences.
3. From the Advanced tab, check both of the checkmarks under "Include Bonjour" and press OK.
4. click Bonjour from the top menu, then select the printer to load its EWS page.
5. Click on Networking, then click the Advanced tab.
6. Type the wireless network name as SSID.
7. Select the Infrastructure option
8. Select the correct security type as WEP Encryption or WPA-PSK Authentication and type the password of your router.
Note: If you are not sure about the SSID and the security type, click the WiFi icon on your Mac and select Open Network Preferences.
Click the Advanced button and locate your home network, the Network name aquals to SSID and the exact security type is listed.
Once you are done click on Apply and the wireless light should lit.
Then reconnec tthe Mac to your router, open ystem Preferences > Printers & Scanners and add the printer as Bojour by clicking the plus sign.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
I have a mac book pro 9,2, with intel corei5, 2.5 GHz., 1 processor, 2 cores, L2 cache (per core) 256KB, L3 Cache: 3MB, Memory 4GB, Boot Rom Version MBP91.00D3.BO8
System Software Version : OS X 10.9.5 (13F34)
Kernal Version: Darwin 13.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
Regarding the Macintosh Hard Drive:
Available space 208G.66GB , Capacity 499.25GB
Intel 7 Series Chipset, Link speed 6 Gigabit
Apple HDD Toshiba MK5065GSXF, Revision GV201B
Using Kodak ESP Printer 5200 Series AiO
Memory slots Bank0/DIMMO 2GB DDR3 1600MHZ and BANK 1/ DIMMO 2GB DDR3 1600MHz
The problem I am experiencing is a slowness of response between changing from various applications. What steps could I take to clean up the boot speeds, the applications speeds and general performance of the computer? I would like to restore the speeds of that when it was new.
Thank you for any suggestions you may have.Activity Monitor - Mavericks also Yosemite
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy -
I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes: I downloaded the last version (it's free), but I cannot do the same with iphoto, and more important: I need to know what is happening!!! Please help me!
Applications should not disappear all by themselves.
If they are then that coud indicate serious problems with your hard drive.
Backup everything up as quickly as possible.
Using Disk Utility verify your system disk.
Allan -
What cable do I need to run a slide show with music on a projector at a meeting? I have a Mac Book Pro.
Hi jackwyatt,
Thanks for visiting Apple Support Communities.
If you would like to connect your MacBook Pro to a projector to output the display and sound, the cables and adapters you need will vary depending on the specific model MacBook Pro that you have.
I recommend this page for getting a good idea of which adapters you might need:
About Apple video adapters and cables
Additionally, the tips in this article can also apply to using a projector as a display:
OS X Mavericks: Use a television as a display
All the best,
Jeremy -
Have a mac book pro and it has some kind of virus which opens unrelated windows. What do I do?
have a mac book pro and it has some kind of virus which opens unrelated windows. What do I do?
You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
Please can you help me? I have a Mac Book Pro with OS X 10.7.4 and my FaceTime doesn't open anymore. It appears this sentence:"the server detected an error during the elaboration of the registration. Please try later". What happens??
Start the computer from the installation disk and perform Repair Disk and Repair Permissions using Disk Utility
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I have a Mac Book Pro with 10.7.5 and I am trying to upgrade to the free Mavericks but when I click on the download it doesn't do anything. What am I dong wrong?
A couple things to try.
1) Quit the App Store, wait a few minutes, then open it and check the Purchases tab. Is there a progress bar.
2) Boot into Safe Mode and try to download it: http://support.apple.com/kb/HT1564 -
I have a mac book pro and am trying to load microsoft suite it says I need mac ox 10.6 or higher but my computer says there are no updates My computer is currenly
at 10.5.8 what do i doClick here for it.
(114955) -
I have a Mac Book Pro, lately if the laptop has been at rest for the night, I need to restart it to get connectivity to the internet. What can I do to cure this problem?
Hi Bluedrake
Please download the CS6 Trials from below link : Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools
Follow the instructions to Start your Download ...
Use your Serial Key to Activate them .... -
i have a mac book pro and a panasonic SD Video camera SDR-S50 - but i cannot transfer videos from the panasonic to my mac - does anyone know what i should do? - Rochelle
If the macBook Pro will not read the card/files then you might need a converter, check out:
http://www.hdconverterformac.com/article-mod-video/panasonic-sdr-mod-to-mac.html
http://expertscolumn.com/content/how-play-or-edit-panasonic-sdr-mod-files-mac-os -x -
I have a mac book pro with ocx snow leopard I wont upgrade to what?
I have a mac book pro with osx snow leopard I wont upgrade to what?
OS X Mountain Lion system requirements
To install Mountain Lion, you need one of these Macs:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space -
I have a Mac Book Pro with 10.6.8 and want to back up my files using a flash drive. It says I did it but when I tried to check on my other Mac - an I Mac with 10.5.8, thedata does not seem to be there. I cant see photos, etc.. It shows the backup as a file and shows various system info. but there are no photos or other files shown.
Thanks for any advise.
MikeA PowerPC Mac, if that's what it is, won't be able to see an Intel Mac's formatted data. Also ExFat formatting is not supported by 10.6.3 or earlier. I would try viewing the backup on another Intel Mac with at least 10.6.4. If it isn't there, then the backup never really took place. I much profer a hard drive with Carbon Copy Cloner.
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