I have a mac Book that will not open DVD's of Business Presentations. I had my hard drive taken in to the Mac Store and had a new hard drive installed. Since then I cannot open DVD's. What is the application that I need, and the process. Tks

I have a mac book that will not open up DVD's recorded with a presentation. I install the disc in a HP / windows 7 and it works fine. I had my hard drive replaced and since then I cannot open up DVD's. Was there a application that did not get installed? And if so what is the process.

You need DVD Player. It should be in your Applications folder. If it is in there go to System Preferences>CDs & DVDs and for "When you insert a video DVD" make sure DVD Player is selected.

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I have OS 10.8.2 and use wireless at home just fine. When I visit a friend with only a cable modem internet my Mac Book Pro will not connect. What do I need to do?

I have OS 10.8.2 and use wireless at home just fine.
When I visit a friend with only a cable modem internet my Mac Book Pro will not connect.
I see that the Mac Book Pro is picking up the internet when I check the internet preference section but it will not open Safari.
What do I need to do connect via a cable modem?

You need to power off the modem for 15-30 seconds, then power back up and then connect. The modem is remembering the last connection (your friend).

My mac book pro will not fully boot up. I have the grey background with the apple sign and the timer going round...but 20 minutes later still no desktop

My mac book pro will not fully boot up. I have the grey background with the apple sign and the timer going round...but 20 minutes later still no desktop

You could try doing a hard shut down (holding the power button or yanking the battery) and then doing a safe boot by holding the shift key at startup:
http://support.apple.com/kb/HT1455
Also, not sure if this applies in your case, but I've had that happen when there's a USB drive inserted either in the computer or a connected external keyboard. I did a hard shut down, removed the drive and it went through a normal start up.

I have bought Motion 5, but since then I cannot open Motion 4. What must I do? Have Motion 5 also templates?

I have bought Motion 5 and downloaded and installed it. Since then I cannot open Motion 4. What must I do? Does Motion 5 also have templates?

There are recommended instructions for installation here: http://support.apple.com/kb/HT4722.
It has moved your original Motion 4 app to a new folder, Final Cut Studio I believe. You have to locate that and move all the apps back into your applications folder. You should be able to launch Motion 4, although not at the same time as Motion 5.

I Have just downloaded the latest upgrade and now my Mac Book Pro will not boot up !! how can I get out of this ?, I Have just downloaded the latest upgrade and now my Mac Book Pro will not boot up !! how can I get out of this ?

I Have just downloaded the latest upgrade (through software update) and now my Mac Book Pro will not boot up !! how can I get out of this ?,

Try starting in safe mode:
Ciao.

Firxfox installed (without me agreeing!) and update and since then I cannot open it at all. RE-installation didn't help. I urgently need Firefox up and running with my bookmarks intact. Thank you

As mentioned above, when I opened Firefox this morning it installed automatically an update w/o me agreeing and I don't know what was isntalled. Since then I cannot open Firefox. Mozilla Crash Reporter opens and thell me Firefox had a problem and crashed. "We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report."
I press restart Firefox but I always just get the same message. I uninstalled it and downloaded it again, nothing is changing. I urgentlyu need to use the bookmarks as I don't have them in Explorer which I have to use now.
Thank you

You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.

My new mac book air will not show old emails. how can i fix this problem

my new mac book air will not show old emails. how can i fix this problem

The answer depends on a number of factors, such as the following:
If you have more than one email account, does this problem affect one, some, or all of your accounts?
Where did you last see this mail -- in your Inbox(es)? in some other folder(s) outside your Inbox(es)? somewhere else?
How old is the missing email -- yesterday? just before you got the new computer? over a week? over a month? over a year?
How are you reading email -- with the builtin Mail application? with some other mail-reading application? with a web browser?
How do you access your email on the server -- IMAP? POP? Exchange? web browser? other?
What version of OS X is on your new computer -- Mavericks (10.9.x)? Mountain Lion (10.8.x)?
Did you migrate your data and applications from your old computer when you set up your new computer?
For example, if the missing mail is the mail that was in your Inbox before you got the new computer, you are reading it with the builtin Mail via POP, and you failed to migrate data, then the mail was left behind on the old computer. The same would be true if the mail was in "On My Mac" mailboxes and you failed to migrate data.

My mac book pro will not recognize

My mac book pro will not recognize my hp printer after years of knowing it's connected. USB port works fine with other connections. I have reinstaled it. What do I do?

Hi ...
Go to the HP site and download the drivers (software) that is specific to your HP printer model > http://www8.hp.com/us/en/support-drivers.html
That way you will have the latest software available for your printer.
Then open System Preferences > Print & Scan - Print.
Select the printer on the left then click - (minus)
Now click + and follow the instructions. You may need to turn the printer off then back on before your Mac recogizes the new drivers.
You may also need to click the lock icon in the Print window in order to make changes. You may be prompted for your admin password.
edited by: cs

My mac book pro will not shot down or restart.

mac book pro 13 2011 dec. mac os x 10.7.4. my mac book pro will not shot down or restart, my mac is to slow to much loading. . when i open some apps loading when i will restart my mac book pro
loading. i can't restart the same problem when i wil shut down my mac. need help

Mackeeper has been known to cause more problems than fix, all the posts here say don't use it and offer instuctions on how to remove it, which is not as easy as just dragging it to the trash.
I am willing to guess that some of the third party software could be the issue.
Try a safe boot:
http://support.apple.com/kb/HT1564
Starting up in “safe mode” may help you diagnose problems you’re having with your Mac.
Note: To print these instructions, open the Help Viewer’s Action pop-up menu (looks like a gear) and choose Print.
Shut down your Mac and wait 10 seconds.
Press the power button.
Immediately after you hear the startup tone, hold down the Shift key.You should press the Shift key as soon as possible after you hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
To leave safe mode, restart the computer normally without holding down any keys during startup.
If you still have problems I would take it to Apple, there seems to be something strange going on here.
You search remove mackeeper on this forum, and get rid of it.

My Mac Book Pro will not power on

My Mac Book Pro will not (boot-up) power on.
What should I do?

Do you have the power adapter connected? Does it display a light, amber or green?
Have you checked the battery charge level by pressing the exterior battery level button?
Try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao.

17 inch MAC book pro will not boot up

My 17 inch MAC Book Pro will not power/boot up. The battery is charged and it displays a green light on the power adapter. However, it will not boot up.

Reset the SMC > http://support.apple.com/kb/HT3964
If it doesn't work, probably there's a logic board problem, so it's possible that you need a new logic board. Take your computer to an Apple Store or reseller

My new mac book pro will not save any bookmarks I make in safari. Why is it doing this? I would really like to use my bookmarks.

MY new Mac book pro will not save any of teh bookmarks I make in safari. If I make a bookmark, it will not appear until I close safari and reopen it. Then, if I shut my computer down and reopen safari, all of the bookmarks are gone. This has happend multiple times and I don't know what is going on. I would really like to use my bookmarks.

Delete the
com.apple.safari.plist
reboot and start Safari, reset your preferences, instructions are here
Deleting the System Preference or other .plist file

Downloaded and installed os x yosemite and now mac book pro will not restart? How long should this take? Is there something wrong? Please helpthanks in advance

MAc book pro. I have downloaded and installed os x yosemite now mac book pro will not start? How long should it take? Is there something wrong?

The 2 computers here took about 45 minutes to an hour each.
The best thing to do is give it more time. If it gets too ridiculous, shutdown using the power button and then restart. Check  menu/About This Mac to see if it is installed.

TS2570 My Mac Book Pro will not start up. I ran the AHT and received the following error:

My Mac Book Pro will not start up. I ran the AHT and received the following error: 4SNS/1/40000000:Th0H-90.750. Anyone know what this means?

I have no idea how much it will cost to repair. I don't even know what the exact problem will prove to be. It may be quick if it isn't a motherboard problem. I just don't know. Take it in for a service diagnostic, then they can tell you what is involved.

Mac Book Pro will not start on Battery Power

Mac Book Pro will not start on Battery Power although battery at 98% need to connect charger. When started date and time incorrect, comes up as 1st Jan 2012.

What is the exact model of your MBP? The date change often is an indication of power loss to the MBP, such as disconnecting the battery.
If the SMC reset does not solve the situation, post this from your MBP:
Make certain that the power adapter is connected.
Ciao.

I have a mac Book that will not open DVD's of Business Presentations. I had my hard drive taken in to the Mac Store and had a new hard drive installed. Since then I cannot open DVD's. What is the application that I need, and the process. Tks

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