I have a MackBook Pro I updated to Maverick and now my internet won't work and all my programs freeze and I have to restart my computer.
I have a MackBook Pro I updated to Maverick and now my internet won't open and all my programs freeze and I have to restart my computer. The only program that doesn't freeze is Microsoft Word.
Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:
http://www.etresoft.com/etrecheck
Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
Similar Messages
-
I now have a useless $700 phone. Updated iTunes to latest version (and can't get it to revert back to an earlier version), updated iPhone (iPhone5) to iOS 7 and now it won't talk to iTunes, nor will it connect to my WiFi. What should I try now?
If it won't talk at all to iTunes, you can hold down the power and home button for 10 seconds, it will power off, this is ok, then let go of the power button while holding the home button until iTunes sees it as a device in recovery mode. You can try to reinstall iOS7 and then restore.
-
It keeps sating that MSVCR80.dll did not install correctly and to try installing Itunes again. I have tried installing 3x and still same thing. I cannot access any of my music, podcast or books on itunes, it won't open. What can I do?
You need to restore your iPad using recovery mode and the process is covered in this article.
iPad: Unable to update or restore.
http://support.apple.com/kb/ht4097 -
I cannot reset the Ipad either, Safari won't work, and it won't charge properly if the battery runs all the way down...
Thanks for that. Much more constructive than the last comment. It's only the restriction code I can't recall, not the access passcode. So I can currently access the device, just not age restricted content. Does that's make a difference? I also wondered if anyone knew how many attempts you get to try to get it right. Now tried 21 times and so far nothing bad has happened but I am concerned I'll eventually be completely locked out of the device. That doesn't seem in the spirit of things though. Surely it's foreseeable that a child could repeatedly try to guess the code so I can't see that it would be right to lock the device down completely in that circumstance, particularly if the access code is being typed in correctly every time.
Thanks -
I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
i updated to iOS 6 on my iphone 4 and updated my macbook pro and now my mail is not working at all on my iPhone, whether on wifi or 3G. I can receive/send on my laptop, but not my iPhone!! Can someone help?
Which email provider are you using? If it's Gmail, try unlocking your account here: https://accounts.google.com/DisplayUnlockCaptcha.
-
I have updated my Imac to Mavericks and now my parallells won't work and I have reinstalled as per the instructions. Please help as all my data is on a hardrive that is formatted for PC.
Yes I just discovered that this morning but I have purchased another external harddrive and formatted it for both and am in the process of transferring the files across it and then I will erase the old harddrive and reformat it so I can use it.
I have learnt to format harddrives from this experience but am happy to see the back of parallells.
Thank you for your help though it is much appreciated. -
I updated my software to iOS6 and now my phone won't automatically join known wifi networks even though I have it on. It goes back to 3G every so often when I'm at home instead of using wifi, and each time I ask to join it asks for my wifi password
Try this for your home Wi-Fi:
On your iPhone, Settings > Wi-Fi > select your home network > "forget this network"
Power down (unplug) your wireless router
Restart your iPhone
Plug in your router
Re-join that network
I don't know if this simple technique will fix it for good but try it. There is a long thread about this problem here: iOS 6 WiFi Disabled -
Macbook pro did an update and restart and now my password won't work
Hi there,
My Macbook pro did an update and restart and now my password won't work. help!When I type in my password it looks like it is going to log in....the screen changes to blue...and then the login screen loads again.
-
I just loaded Yosemite on my Mac and now adobe flash won't work in Safari 8.0.4 . Does anyone have a solution ?
If you can't install or update Flash, follow these instructions.
If you have installed the latest version of Flash, please take each of the following steps that you haven't already tried. After each step, relaunch Safari and test.
For a "blocked plug-in" error, see Step 4.
For a "missing plug-in" error, start with Step 8.
Back up all data before making any changes.
Step 1
You might have to log out or restart the computer before a Flash update takes effect.
Step 2
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Close the window. Then select
▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All...
In the sheet that opens, check the box marked
Delete All Site Data and Settings
then click Delete Data. Close the preference pane.
Step 3
If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 4
a. If you get a warning of a "blocked" or "outdated" plug-in, then select the Security tab in the Safari preferences window. In the list of plugins on the left, there should be one—and only one—entry for "Adobe Flash Player," showing the same version number that you installed. Select that entry. On the right there will be a list of websites for which you have specifically allowed Flash, if any. It's normal for the list to be empty. Below that is a menu labeled
When visiting other websites
From that menu, select either Allow or Ask.
b. If you still get the alerts, then go back to the Flash Player preference pane and select the Advanced tab. Click Check Now. Quit and relaunch the browser.
c. If the alerts still persist, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 5
In the Safari preferences window, select the Advanced tab and uncheck the box marked
Stop plug-ins to save power
Step 6
Open this folder as in Step 4:
/Library/Internet Plug-Ins
Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin
You may be prompted for your login password.
Step 7
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 8
If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
Allow (or Enable) plug-ins
Then click the button marked
Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 9
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them. -
I updated my computer to the mavericks and now my iPhoto won't work
I updated my computer to the mavericks and now my iPhoto won't work. And when I go to update iphoto, it says it cant be downloaded onto my computer.
Seems like ios6 isn't any good for any of their devices. I have an iPhone 4 and recently updated to ios6 and have had all the wifi problems and apps getting hung up on load screens. Restore is your best bet and downgrade if you can back to ios 5.1. If restore doesn't help with a fresh install of ios6 then call every Apple support number you can find and be heard like the 1,000s of other people like us with ios6 problems demanding support. There doesn't seem to be any quick fixes for ios6 other than an update from Apple.
<Edited By Host> -
I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?
Hi Jeffny01,
If your iPhone is not responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Regards,
- Brenden -
I updated the new OS7.2 version, and now my iPad doesn't work at all.
I updated my iPad with OS7.2 version, and now my iPad is not working at all. The screen had a frozen iTunes icon with the diagram of the charging cord. I can't turn it on or off. What do I do?
You need to start iTunes on your computer and connect the iPad to the computer. Tis will allow you to go through the restore process. Be sure to update iTunes to version 11.1 before connecting your iPad.
Also see this Apple support page:
http://support.apple.com/kb/HT1808 -
I have downloaded ios 6 on my ipad 2 but it wouldn't install and now my ipad won't work (just has the apple logo on the screen periodically) and it won't reset. Any ideas folks? Thanks in advance.
Try restoring the device using iTunes. Connect the iPad to your computer and when iTunes opens, select your device on the left side, then click on the summary tab, then click on Restore.
After the device is restored you will have an opportunity to restore from your backup. Restore from the backup when you are done and then sync with iTunes.
if that doesn't work, try recovery mode.
http://support.apple.com/kb/ht4097 -
Hi, recently I downloaded a picture downloading app because I was trying to upload a video on instagram but now my iPhoto won't work, it says another app is running, I have already deleted the app on my phone but how do i uninstall it on my macbook?
Open Activity Monitor by searching it in spotlight.
Go to the app that you downloaded & quit it. If it won't quit then Force Quit.
Maybe you are looking for
-
HT4356 Connecting iPhone 4 AirPrint to HP Laserjet 1525nw
I have followed all instructions for my HP Laserjet 1525nw color, and my iPhone4 still can't find any AirPrinters. Both devices connected to same wireless network. Help!
-
Report to find user ids which are expiring ...
Hi all, We need to have a report which will give a list of people whose SAP ID passwords are expiring so that they can change their passwords. Is there any standard report to get this list ? If we need to have a custom report where can we get the dat
-
Q. How to permanently delete folders and pics from laptop hard drive after exporting to external hard drive? I need laptop disk space!
-
.mov file won't play on windows URL
I have uploaded several .mov files to my ftp site. I saved the movie to play when opened up and to go to full screen. I then open up quicktime on my mac and type in my URL address into the URL function in quicktime. On my mac it opens and plays immed
-
Ever since I enabled I-phone Radio, it interferes with my use of regular playlist option s
Ever since I enabled I-phone Radio, the icons turned red & whenever I choose any of my purchased songs, an error pop-up appaers telling me my song does not have radio station creation options. Indeed, now I do not even see meny options for browsing