I have a new mac book pro with osx 10.8.1 and it will not upgrade to 10.2

my new mac book pro retina 13" came with os mountain lion 10.8.1 and it will not let the app store upgrade it to 10.2 and will not let applications for 10.2 upgrade either.  it keeps saying that mountain lion is not compatable with this device.

Your computer needs a special OS X version that it hasn't been launched. Wait until Apple releases it

Similar Messages

  • I have a new Mac Book Pro with Retina, and Keynote crash almoset every time i use it?

    I have a new Mac Book Pro with Retina, and Keynote crashes almoset every time i use it? I have the newest update.
    Could you please help me? I have a lot of Keynote shows, and I have to use it now!!
    I have saved a crash report, if you need it.

    Apple will not write back to you. Telephone using the Apple Care phone number appropriate for your country and ask for a refund, if that is what you want to do.
    I use Keynote everday, it does exactly what it says it will do,  that is if your NOT using Mountain LIon.
    There are many applications available
    I have used MS PowerPoint professionally for many years on both Windows and Mac, I can assure you it can do everything that Keynote can do and very much more.
    Which software you choose depends on who you are and who you are presenting to.
    for interactive presentations look at:
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    Adobe Flash
    Adobe Director
    Camtasia
    Dreamweaver (an HTML application)
    for simple photo slide shows:
    iPhoto
    iMovie
    Picasa
    Photomagico
    Adobe Lightroom

  • I have a new Mac Book Pro. If I buy Lightroom 5 now, may I upgrade to Lightroom 6 for free ?

    I have a new Mac Book Pro. If I buy Lightroom 5 now, may I upgrade to Lightroom 6 for free ?

    No one knows.
    The usual Adobe policy in the past is if you purchase a version of Lightroom and within 30 days a newer version comes out, they will give you a free upgrade. The problem is, Adobe never pre-announces when the new version will be coming out. (And of course, Adobe could announce a different policy for Lightroom 6)
    So, its up to you whether you buy now or wait.

  • I have a 2010 Mac Book Pro with OS 10.7.5. How do I upgrade to 10.8 (Mountain Lion)?

    I have a 15" Mac Book Pro purchased new in 2010. I'm currently on 10.7.5 and would like to upgrade to 10.8, which I think is Mountain Lion. Am I correct? and how do I do that? I can only find info on upgrade to Mavericks.
    I have been advised by my local Authorized Apple Repair tech that I should not upgrade to Mavericks until I complete the migration of my HUGE website from iWeb to another software (wordpress). He tells me Mavericks doesn't work well with iWeb because that software is going away.
    I'm also concerned about the news about the problem with the shell called Bash and want to protect my laptop by getting any fix for that problem.

    All recent versions of Mac OS X use bash, so avoiding Mavericks won't help you with that problem (which isn't a problem for most users).
    iWeb is another matter. My advise: migrate your website to Wordpress first and start thinking about upgrades later.

  • I have a new Mac Book Pro with iLife 11 that does not contain iDVD, where can I buy it?

    I worked since 7 years on a iBook G4 and made hundreds of DVD with iLife. When I bought the Mac Book Pro at the Apple Store they told me that iLife 11 does no more contain iDVD but it works differently. Now I miss this software that was easy to work on. I couldn't fint it at the App.store. Where can I find it?

    Make a couple of phone calls.
    iDVD is a “Must Have".   (Yes, it should be included.)
    Call Apple they will sent out iDVD at no charge.
    800-692-7753
    800-275-2273
    Most people report that by asking here:   http://www.apple.com/feedback/idvd.html
    or here:   http://www.apple.com/contact/
    they got a free copy of iDVD.
    If that doesn't work you can purchase iLife 11 on disk (don't get the download) for about $39.

  • I have a Mac Book Pro with OSX 10.6.8 and I want to export the bookmarks from Safari into Firefox 7.0.1?

    Safari is version 5.1 on my Mac Book Pro.

    Make sure that you are not running Firefox in permanent [[Private Browsing]] mode.
    * You enter Private Browsing mode if you select: Firefox > Preferences > Privacy > History: Firefox will: "Never Remember History"
    * To see all History and Cookie settings, choose: Firefox > Preferences > Privacy, choose the setting '''Firefox will: Use custom settings for history'''
    * Deselect: [ ] "Permanent Private Browsing mode"
    Check if any Downloads are in progress. Wait for them to complete or cancel the downloads.
    -> [[Downloads window]]
    -> [[Troubleshooting extensions and themes]]
    Check and tell if its working.

  • I already bought Mac book pro with OSX Mountain Lion but my apple account not appear on my purchases list.

    I need to install to the other mac device
    please help.

    If your friend has Mt Lion show up in his purchases area of the Mac App Store then at some point he bought Mt Lion.
    You did not buy Mt Lion from the Mac App Store because it came with the system pre-installed. So it will not show in your purchases area.
    No you do not have to buy it again if you want to reinstall it. You use the Recovery system to do that and it can be done over and over again at no charge to you.
    You can use either the built in Recovery HD partition that is on the internal hard drive of your Mac or the Online Internet Recovery system that boots the computer from over the internet from the Apple servers.
    M Wittawas wrote:
    but my friend he just set Apple account on his mac and he get OSX Mountain Lion on his account
    and can install other device also.
    This mean when i want to download to install my mac pro again i must pay for new one ?

  • Need wireless monochrome laser printer for home office to use with new mac book pro with retina display. I also have to have networking capability. Suggestions for economic printers?

    HI, I need to buy an economic monochrome laser that will work wirelessly with new Mac Book Pro with Retina Display inmy home office. Any suggestions? I was considering the HP 1102W or Brothers HL22700W but have heard that they do not work with Mac 10.6.1 or upgrade. Need to try to get his done asap so I will appreciate any and all feedback!

    http://www.shopping.hp.com/en_US/home-office/-/products/Printers/Printers

  • I have a new mac book pro. Will my old jam packs work with the new garageband?

    I have a new mac book pro. Will my old jam packs work with the new garageband?

    I have same problem, been using a macbook 13" for nearly 9 years but it was failing so I bought a macbook pro 15" and after having problems and error messages when trying to download loops ( I finally went to the App Store and opened garageband from there which install some loops), it finally downloaded some but not all the loops that my jam packs had, also I have tons of non-apple loops that I purchased over the years but I want to know if they will work on my new mac ?
    macbook pro 15"- 2.3ghz - 8gb- 2TB

  • HT4906 have a new Mac Book Pro how do I get started with the iPhoto and Aperture

    hi Mark
    i have a new Mac Book Pro and there is no iPhoto installed do I need to purchase

    log into the App store under the Apple ID you set the computer up with and accept the applications (iPhoto is included - Aperature must be purchased there)
    This info is included in your set up instructions
    LN

  • I have a new mac book pro (sept 2014) and am suddenly stuck on the log-in screen. Keyboard input not working to enter my password. Already tried a basic restart and a cmmnd/ cntrl/ pwr troubleshoot to no effect.

    I have a new mac book pro (sept 2014) and am suddenly stuck on the log-in screen. Keyboard input is not working to enter my password. Seems to be a log in issue as keyboard works for forced troubleshooting. (And b/c when I first noticed the problem, I was able to enter my log in password but then everything sort of froze. Now, no ability to enter the password.) Already tried a basic restart and a cmmnd/ cntrl/ pwr troubleshoot to no effect.

    Reset PRAM:   http://support.apple.com/kb/PH14222
    Start up in Safe Mode.
    http://support.apple.com/kb/ph14204
    A new Mac is in warranty for 1 year from the date of purchase.
    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273
    Call AppleCare or take it to the Apple store to have it checked out.
    Genius Bar reservation
    http://www.apple.com/retail/geniusbar/
    Best.

  • HT5628 When will Windows 8.1 be supported on Boot camp 5? I have a new Mac book Pro 2013 and cannot install. Apple please advise.

    When will Windows 8.1 be supported on Boot camp 5? I have a new Mac book Pro 2013 and cannot install. Do I return the Windows version and try to download 8.0, or wait it out until it is supported? New to Mac's.
    Apple please advise.

    Apple does not respond in these forums except occasionally an Apple employee will stop by. If you want to contact Apple, use the contact us link at the bottom of this page.
    With respect to your question "When will Windows 8.1 be supported on Boot camp 5?" you are asking us to speculate as to when Apple will release their drivers supporting Windows 8.1. We do not know, and we can not speculate as to when. From the terms of use of this forum:
    "Unless otherwise noted, do not add Submissions about nontechnical topics, including:
    Speculations or rumors about unannounced products."
    The planned dates of production or release of Windows 8.1 drivers are speculation about the drivers.
    With respect to your other question, "Do I return the Windows version and try to download 8.0, or wait it out until it is supported? New to Mac's.". I answered you.

  • I can't add printers to my new mac book pro with retina display

    I am trying to set up my HP wireless printer to my new mac book pro with retina display.   I can't get it to work!  I have down loaded the latest driver for my printer, and when I go into the printer area and try and add the printer, nothing shows up and it won't let me even add it.   I can't seem to connect my mac directly to my printer either as I must need a different cord as there does not seem to be a port for the "phone like jack" that I could fall back on with my old Mac.    My printer prints great so I hate to just buy a new printer, but I can't get this to work.   My wireless router is located in the basement, far away from where I keep my printer so it also makes it hard to rest everything.  I even bought the blue tooth adaptor for the HP printer thinking that would solve it all, and nope!  Any help would be greatly appreciated!

    I have made some progress.... I can print wirelessly from my printer now, but I can't set the printer itself to be wireless.  I had to move my printer downstairs to where my router is...which is not that convient.   I printed up the page you asked about....and as expected, it says it is off line and there is no IP address.    So now I need to figure out how to make my printer itself wireless.  I did download the HP driver I needed...but I can't access it to do anything else.  It seems l like I am missing a step... or I need to hook up my computer itself to the printer to help get the printer to be wirelss, but I can't hook it up because there is no port for me to do that (no port that looks like a phone jack).  I am guessing I would need a different type of cord, but I am not sure what kind of cord that would be! Ugh!

  • I have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

    i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
    B-rock

  • I would like to convert my LPs to digital on my new mac book pro with retinal display . How can i do this?

    would like to convert my LPs to digital on my new mac book pro with retinal display
    . How can i do this?

    The new Mac's do not have analog audio in so you will have to go with a USB audio in device or else if you do not yet own a turntable (or are looking to upgrade) you could get a turntable that has USB out.
    The Griffin Technology iMic USB Audio Device is a low cost consumer grade solution if you already have a turntable.
    For recording I use Audacity: Free Audio Editor and Recorder which does a good job and has the ability to run the audio signal through various filters.

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