I have a new MacBook Air which keeps turning off by itself and now won't turn on at all...
It's been working fine since I've had it but yesterday it kept turning off by itself and then within minutes off turning it back on it would do it again. Also the little box kept popping up asking if I wanted to sleep, restart etc as if I had pressed the power button. I tried to turn it off completely and now it won't turn back on at all. If I plug the charger in the green light comes on but nothing happens on the actual MacBook itself. What do i do ?
Steps 6 and 8
http://support.apple.com/kb/TS1365
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Best.
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Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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MacBook Pro (retina late-2013) randomly shut down and now won't turn on again
My first submission on here
I recently bought a MBPR a few days ago and was working seamlessly. Today I had taken it off charge to watch a couple videos and talk to a few people online. While I was doing this, the MacBook Pro was rested on a couch so I'm certain ventellation was fine.
Then at one point it shut down unexpectedly. I was able to turn if back on, thinking it might be battery but as it booted back up I saw that it was on 65%. I then continued to use it and by the time it reach ~60% it shut down again. This time I wasn't able to boot it up again at all. I pressed the pwer button, plugged it into power and pressed it again and even tried an SMC reset. The AC's indicator LED flashed from orange to green (as it is suppoed to with SMC resets) but it would still not turn on after I pressed the power button again.
Please help, this computer is brand new and I am not sure what could have caused this.
Thank youI have picked up my brand new MBPR on the 4th as well, and last night restarted for the first time after software update ( mavericks ) and after 3 hours hours of grey screen with spinning wheel called APPLE who again never knows what they are talking about because they keep saying " we never heard about that " when I called about the same issue on my 17 inch 2 months ago. So I called 3 times this morning and when I let them know that I am quite " puzzled " that every time I mention a Maverick Issue suddensly my call gets disconnected, and nobody calls me back when THEY SWEAR they took notes of my call bacl number. Last call a few minutes ago, I spoke to a supervisor and talked for 45 minutes about all issues and when he expressed concern about me recording the call I told him " You guys record my calls, so where does it say where I couldn't record yours if I wanted to ? " and the supervisor hung up on me... Way to Go APPLE!!! I've been an apple devotee since I first got my apple lisa in 1984 but they have only been going to " s*** " the last 2-3 years.
So DIGGLY, do like I will this morning and return your purchase! -
I have a new MAcBook Air and my photos don't fit on the internal hard drive. I want to store my photos on an external hard drive which I will connect to my Air when using Iphoto. How do I set an external hard drive as the default drive in Iphoto?
Make sure the drive is formatted Mac OS Extended (Journaled)
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD -
I have a new MacBook Air. I set my password the other night when I was half asleep and can't remember it. Im still working on my old MacBook Air and can't get through the password gate on my new one. How can I reset it on that computer? I can't even get to the internet.
Thanks!Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Select Terminal from the Utilities menu. At the Terminal prompt enter:
resetpassword
Press RETURN. You will get a GUI in which you can reset your password. -
I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?
There's a defect. The computer is in warranty so take it in for repair.
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I have a new Macbook Air, 6 months old, and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on and the computer seems to running more slowy.The computer is not hot but I am worried it may burn out,.Any ideas on how I can fix this please ?
Hello dwb,
Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
Thank you again for your advice,
Regard,
Beauty of Bath -
I have a new Macbook Air 2012, Apple TV 2 and I have tried wired and wireless connections both still result in stuttering during video airplay to the ATV2.
I have even bought a new Airport Extreme Router just to confirm it is not the router and it still didn't help.
I have brought all items in the same room with wired connections and still same issue.
I was thinking maybe ATV 3 might help since it has 2 wifi antennas and faster processor.
Have tried everything I could think of.
This was one of the main reasons I bought a Macbook Air for this airplay feature. Very frustrated.
Any thoughts; any other suggestions would be greatly appreciated.
ThanksThanks for the suggestion.
I also disabled Norton Firewall and restarted the Air and Now I'm able to use Air Play.
I know that the Apple remedy said that to do that in the support article, but I totally forgot I had that enabled..
It actually works. I can even stream to the Apple TV now through my MacBook Air.
BTW, Go into setting under the ATV, and click on update...you'll see that there was another update avaialble for the last gen of ATV...
It does have to restart twice..I guess once to download and and nother to apply. -
I have a New macbook air, purchased last week. There are time when internet runs slow or not at all. It is not the Verizon Fios as my IPAD's work fiine during these times.
Turn off the router. Turn back on. Wait until all the lights are lit properly.
Restart the computer.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Best. -
I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13
I cannot answer regarding compatibility, but there is no download available for PSE6 if you would need one for this. You might be able to copy the installation files from a disk to some other removable media that the machine accepts. Upgrading to PSE7 would not be possible mainly because Adobe does not sell older versions of their software.
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Transferred backed-up data from external hard disk to new hard drive on my MacBook Pro which seemed to be successful. I now find that some (or maybe all) old emails have been resent. Can anyone tell me what has happened?
Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
I have a new macbook air, and want to transfer all my data using time machine from my old macbook running leopard, is this possible and easy and will it transfer all my musc and photos?
The Setup Assistant can restore your data from a Time Machine backup. You'll be asked if you want to do this the first time you turn the computer on.
(60797) -
HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!
Hello, If you are dealing with one of the really thin iMac's that have no superdrive, then the superdrive icon should not appear on the desktop when you plug it in, but when you put in a disk (CD, DVD, etc.) that should appear. If you go into disk utility, and look at superdrive, that should be clickable and not grayed out when you have it plugged in. If this does not show up in disk utility, go to Apple, and ask to speak to their supervisor, speaking to a customer service agent is like talking to a potato, nothing gets done. Good Luck!
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I have a new MacBook Air 11'inch and I presume that it should come with the iLife programs. However, when I signed into the appstore with my account I have used with all of my Mac products, it now said I had to purchase each program, like iPhoto, iMovie, ect. seperate. I have already logged in and out of my account and called the "free" part of tech support. How can I reslove this issue?
Welcome to Apple Support Communities
If you really have a new MacBook, iPhoto, iMovie and GarageBand come with the Mac for free.
As you see their price at the Mac App Store, it's clear that there's a problem with your MacBook. Simply return it if you purchased it less than 14 days ago and you will receive a new MacBook
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