I have a problem .. I can not download and update some applications from App Store as it asked me for apple ID I don't know this email.. How I can solve thi problem

I have a problem .. I can not download and update some applications from App Store as it asked me for apple ID I don't know this email.. How I can solve thi problem

All content from iTunes is tied to the account that downloaded it, so the id that shows when trying to download updates should be the account that 'owns' that app. Do you recognise the id that is showing e.g. has anybody else downloaded or synced content to your iPad ?

Similar Messages

  • App will not download to iPad when purchased from App Store - stuck with Cloud icon

    Device : iPad Air 32gb wi-fi model (not cellular data)
    OS version : 7.1.1 (up to date)
    Location : UK
    Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
    Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
    I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
    Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
    Also a new icon appears on the home screen and a circle shows the progress of the download.
    However this did not happen.
    Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
    If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
    The app does not download - in fact it does not even *attempt* to download.
    I have tried this >20 times now and it always occurs excatly like this.
    After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
    I can re-download other apps that I have previously purchased on this iPad, with no problems.
    I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
    I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
    I have logged out of my iTunes account on the iPad, and logged back in.
    The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
    I have reset/rebooted my internet connection
    In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
    I have tried on 2 other wi-fi networks but still cannot download this one app.
    My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
    Nothing I try will download the app in question.
    The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
    I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
    (Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
    I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
    I can't make it to an Apple Store to speak to a Genius.
    Bearing in mind the list of things I've already tried, what do I do next?
    Thanks in advance for any support.

    Hi there.
    Thank you very much for your quick reply, it's really appreciated.
    No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
    I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
    While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
    I guess I need to fire up my PC and download it / sync my iPad.
    Thanks again for your help

  • I have purchase some applications from app store using my VISA DEBIT card.

    Hi Sir,
    I have purchase some applications from app store using my VISA DEBIT card. Apps downloaded successfully. After download when I want change my payment method again to none, it says “enter a new VISA CARD to clear outstanding. I am entering my VISA DEBIT card no. but it says again to enter new card no.
    When I check my Debit card statement there no payment made to apple, but apps downloaded on my iphone.
    And when open itunes and want download more apps it say to enter CARD no.
    Please help me.
    Gursharan Singh

    Contact iTunes Customer Service and request assistance...
    Apple  Support  iTunes Store  Contact Us

  • I want to download some free from iTunes Store but keep asking me for credit card. How will I download for free.

    I want to download some free from iTunes Store but keep asking me for credit card. How will I download for free without asking for credit card.

    No credit card.              Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    It is important to understand that these instructions apply to the creation of a new Apple ID with an email address not previously associated with an Apple account.

  • Why I can not download and update software from App store?

    When I want to install some software, only display"please wait",I cannot download and update anyone! Please,help me!!!!

    Hi maplefox, it would be  a great help to the communities if you were to include:
    1: the equipment you're using and any software you're currently running
    2; a brief synopsis of what apps or software you're trying to download.
    At the bottom of any community members' replies it will have a brief list of the equipment they have and whatever software they're running.
    Could you please be more concise with the details of what you are trying to do, and we are more than happy to help. Even more experienced members have problems from time to time.
    It would also help if you could take a screenshot to illustrate what you are experiencing.
    To do that, if you are using a keyboard, press 'Command', 'shift' and '4'. A 'crosshair' looking like a gunsight will appear on your screen. With your mouse, or trackpad, finger depressed, move the crosshair to the onscreen image, move the crosshair across (from the top left corner) and drag down (to the bottom right corner) until you've covered the area you want to show and just release your finger. the screen shot will appear on your screen. To show it as part of your query page, click on the camera icon and a window will appear asking you to choose an image or file. Click on the screen shot, and then click on 'Insert. Job done.

  • HT201209 i have problem with my billing information, every time when i want buy app from app store, he told me go to purchase history , i don't know how i fix this problem, so please help me

    Dear
       I Have a problem with purchases , where , when i wanna buy a game from app store (Using VISA), he told me : your billing information was decline,
    So Please i need your support to solve the problem quickly
    Thanks
    Ali Altalabany

    Try rebooting the iPad one more time. Try using recovery mode again and if that still doesn't work, make an appointment at an Apple Store and ask for their help.
    iOS: Unable to update or restore - Apple - Support

  • I can not download or update any of my apps on my ipad2.  Please assist.

    I have tried all of the following and none have helped:
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
    You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
    If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

    Gee, those suggestions look familiar to me.
    Are you getting the "waiting" icons or stalled downloads? Or are you getting the blank update page that many, many users are experiencing currently? The blank white updates screen is an Apple issues and you can't fix that. If the downloads are "waiting" ....
    Did you try tapping on one of the icons to see if you can pause it? Ifyou can pause one one of them, try pausing the rest of them and then tap on one at a time to see if they will start to download again
    Did you try rebooting your router by unplugging it for about 30 seconds?
    Do you have enough space left on your iPad to download or update your apps?

  • Can't download 10.8 mountain lion from app store

    Hi,
    I own a 2008 mac pro. The system drive was still running an original install of osx (upgraded to the latest version of 10.8). It had become pretty slow, so I bought a new ssd for a fresh install of the os.
    I own 10.6 on dvd, which I have used previously on another computer to acomplish the exact same thing I'm trying to do here; install 10.6 on a new drive, then upgrade to 10.8 (the only way I know how to do this).
    So I did the usual - new drive in, old drive out, install 10.6, update 10.6 until the "app store" becomes available. So I'm now running 10.6.8. I open the app store, log in, go to "my purchases" and see osx mountain lion sitting in the list. It says I purchased it on the 12th of November, 2012, which is correct. If I click on "osx mountain lion", the app store informs me that "Item not available. The item you've requested is not currently available in the UK store". I bought the "item". I paid good money Apple. Why can't I download this? If I click "download" a little spinny thing appears for a couple of seconds next to the back/forward arrows, then disappears.
    10.9 is unsupported with the software I use - everyone's reporting faults, so I need 10.8. Can someone help? Obviously I can just put the old drive back in, but this NEEDS to be available somehow...?
    Thanks

    That's good to hear.
    After some mucking about I managed to get it downloading on another computer (which is already running 10.8). Hopefully I should be able to copy it over and install.
    But I will let Apple know - potentially pretty disasterous for people.
    Thanks.

  • I can't download iPhoto 9.5.1 from App Store. Can anyone help?

    After I made the up grade Montain Lion to Mavericks I had many problems, I have a macbook pro early 2011, and it was impossible to use.
    So yesterday I decided to do a clean install of OS X 10.9 system and reinstall my personal files and programs from the App Store.
    But when you try to install the latest verssão of iPhoto iPhoto 9.5.1, when the download is approximately 10.3 MG of 1.15 GB it starts to reboot again to appear the following messages ...
    "iPhoto failed to download
    Use the Purchases page to try again.
    An error has occurred during dowload"
    I rebooted the system, I deleted the download and started again, I contacted apple support, already tried by the flaps of purchase and also by safari.
    Can anyone help?
    Nothing worked so far.

    Could be a few things....
    Make a new user account (at least for testing purposes), and try to pull the install through there...
    OS X Mountain Lion: Create a new user account
              http://support.apple.com/kb/PH11468

  • Can't download Mountain Lion OS X from App Store Canada

    Wanting to upgrade from my stale Snow Leopard OS X 10.6.8, I purchased Mountain Lion online and received the email redeption code redeemed the purchase in Mac App Store - and nothing happened. No download, no resume download option, NOTHING.
    What is wrong? What should I do? I need to get rid of Snow Leopard and upgrade to get the best out of my Mac, but this is getting so frustrating! First, I couldn't upgrade to Mavericks OS X, so I followed community advice and purchased Mountain Lion OS X so that the upgrade would be more efficient (aka possible)...
    Please help!

    I'm in the process of doing the same thing.  You apparently have to purchase it via Apple.com, not the App Store.  But be warned, it will take many days for them to send you the download link and password.  It's been over 5 business days for me so far and I've escalated as I have to get this stuff ASAP for a particular software package I'm required to use for a project.  Waiting a week is killing me.
    Idiotic process they have for old version of OS X.  Mavericks is available in the App Store, why not older OSX versions? 
    Here's the link.  Don't believe what they tell you in your order confirmation on dates.
    http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
    Good luck.

  • I don't know my email how can I verified my apple id, I don't know my email how can I verified my apple id

    How to verified my Apple ID I did not receive email

    Hi Xhyrus,
    Welcome to the Support Communities!
    The following articles will help you with your Apple ID verification:
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    Click on My Apple ID to access and edit your account.  You will be prompted to verify your email address.
    Apple ID: Associating and verifying email addresses with your Apple ID
    http://support.apple.com/kb/he68
    I hope this information helps ....
    Have a great day!
    - Judy

  • Downloading and Updating, OSX Mountain Lion App Store

    Updated to Mountain Lion a while ago, went to update my apps a few days ago to realize nothing would happen. When I click download or update the box shades and the ‘loading’ wheel in the top left just keeps spinning forever. Nothing happens can anyone help?

    Quit the App Store.
    Open System Prerferences > Security & Privacy then select the General tab.
    Click the gold padlock icon to make changes. Yiou may be prompted for your admin password.
    Select:   Mac App Store and identified developers
    Click the lock to prevent changes.
    Launch the App Store and try updating your apps.

  • Can't download OS X 10.8 from app store

    Hi,
        I tried to upgrade my mac os x 10.6.8 to 10.8.2 using mac app store just now, however when I click the "buy app" button, it started loading and the "colour wheel" icon kept on turning for over 15mins and didn't work, I tried a few times and given up finally.
        Please help. Thank you

    Try it through a different User Account.
    OS X Mountain Lion: Create a new user account
              http://support.apple.com/kb/PH11468
    Mac OS X 10.6: Creating a new user account
              http://support.apple.com/kb/PH6651

  • I can't download and update application in app store

    Hi,
    I can not download and update my application in app store. Do you know how to resolve this problem?
    I have iphone 4 and IOS 6.0.1

    Mursalim wrote:
    Hi,
    I can not download and update my application in app store. Do you know how to resolve this problem?
    I have iphone 4 and IOS 6.0.1
    What is the problem?
    What happens when you try?
    Any info about your issue?

  • HT1933 I have old email address's I used for iTune music purchases and cannot change password on several old accounts. Now some of the music I purchased I can not download and authorize it on my device. What can I do password security does not match my bi

    I have old email address's I used for iTune music purchases and cannot change password on several old accounts. Now some of the music I purchased I can not download and authorize it on my device. What can I do password security does not match my birthdate on two of the accounts. Apple can not send me email with a password authorization on several current accounts that I have with them. How can I contact Apple with this annoying problem I can not fix.

    settings - app/iTunes store - sign out and sign back in with your new id.
    Note - if your older apps needs an update it will use your old apple id and password, as Apps are tied to the apple id that was used to purchase it.
    You can't merge apple id.

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