I have a problem, Installation failed

PLease help this is my problem
Installation Failed
Your installation encountered errors.
The error summary file may help you identify the issue
More troubleshooting tps:
1. Restart your computer.
2. Exit all aplications incluiding startup items, virus checking and firewall software.
3. C.ose this window and launch the installer again to reinstall your aplications
If the problems persist, please contact Customer Support for further assitance.
and the error sumary is
Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{0A1E2FE2-B2AD-42F4-9C74-641853FB093A} Photoshop Camera Raw 7 6.2.10.0' information not found in Media_db.

Run the Creative Suite Cleaner Tool and try again. If the issues persist, you need to provide more info - we don't even know what product you are trying to install.
Mylenium

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Installer failed to initialize... unable to install CS 5.5 - PLEASE HELP Student in finals week!

Problem: “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
Background: Windows 8 became corrupt and I had to perform a full Windows Recovery (the “Remove everything and reinstall Windows” type).
Current Situation: I am a Senior in College, have Summer finals this week, my Senior project due, I am behind on my job design work, and I am going crazy because I can’t find anything/anyone to help me.
Set Up: Lenovo Y410P, Windows 8.1, CS 5.5 Design Standard Student-Teacher Edition (Yes, I have the media and product code/license key, as I purchased a valid copy in my university student store).
Here’s what I have done over and over again for the last SIX WEEKS!
1. Attempts to install from the original install DVD result in the following error, “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
2. [I click] Get “Adobe Support Advisor”
3. [I see mssg] The Adobe Support Advisor has been discontinued.. The tool has been replaced with [unnamed/unlinked] improved installation support mechanisms…
4. [I Run] “AdobeCreativeCloudCleanerTool” (see results below)
Note: I cannot run Windows Uninstall because, following Windows Restore, Windows doesn’t recognize that CS5.5 has been installed. I do still see the following folders in Windows explorer, but Adobe Support says "don't attempt to manually remove folders";
      C:\Program Files (x86)\Common Files\Adobe\
           \Adobe
           \Adobe PCD
           \Adobe Photoshop CS5.1
           \Adobe Application Manager
           \Adobe CerativeCloudCleaner Tool
           \backup…
[Contents of] Adobe Creative Cloud Cleaner Tool .txt
[Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:11 2014] Cleaner Tool version                              : 2.0.0.0
[Mon Aug 04 22:58:11 2014] Cleanup source directory     : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:11 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:11 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:11 2014] [System32Folder]                                   : C:\WINDOWS\system32
[Mon Aug 04 22:58:11 2014] [SharedApplicationData]      : C:\ProgramData
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:32 2014] Cleaner Tool version                              : 2.0.0.0
[Mon Aug 04 22:58:32 2014] Cleanup source directory     : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:32 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:32 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:32 2014] [System32Folder]                                   : C:\WINDOWS\system32
[Mon Aug 04 22:58:32 2014] [SharedApplicationData]      : C:\ProgramData
[Mon Aug 04 22:58:45 2014] Language selected: English
[Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
Gen_WWCombined-en_US-20121017_1230
[Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
[Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
[Mon Aug 04 22:59:12 2014] 1. All
[Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
[Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
[Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
[Mon Aug 04 22:59:12 2014] 6. CS6 only
[Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
[Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
[Mon Aug 04 22:59:12 2014] 9. CS3, CS4
[Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
[Mon Aug 04 22:59:12 2014] 11. Quit
[Mon Aug 04 22:59:12 2014] Choice :>
[Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:32 2014] List of products installed on this machine
[Mon Aug 04 22:59:32 2014] Listing products for cleanup:
[Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Aug 04 22:59:50 2014] response 1
[Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
[Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
[Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Aug 04 22:59:55 2014]
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
[Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------

\Users\[user name]\AppData\Local\Temp\ PDApp .log file contents (Here it is, not sure what to do with it, do you?)...
8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set to 4
8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
8/4/2014 22:47:07 [INFO] PIM - XML is valid
8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:09 [INFO] PIM - XML is valid
8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] Utilities - File does not exist
8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1

Hello!i have problem to insttal potoshop cs6 this is,we've encountered the following issues.installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.please,help me

this is,we've encountered the following issues.
installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.
please,help me!

Hi there Mylenium, is there any way you can help me? My cs6 is doing all kinds weird things lately. The liquifying too stopped working completely, when I try to work with the actions, it starts flickering and changing opacity in color by itself. It starts flickering and is completely out of whack! I tried uninstalling and reinstalling and still no luck. I tried getting in touch with adobe and no luck with that neither! Is there anyway you might be able to help?

I tried to install the latest version of iTunes on my Windows PC, but the installation failed and I have the error message "Runtime Error R6034 An application has made an attempt to load the C runtime library incorrectly."

I tried to install the latest version of iTunes on my Windows PC, but the installation failed and I have the error message "Runtime Error R6034 An application has made an attempt to load the C runtime library incorrectly." When I then tried to run iTunes (assuming that, since the new install failed, my older version was still OK) I got the message "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 1114". I tried then uninstalling iTunes and reinstalling it fresh, but encountered the same problems. Help!

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem"

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.

Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tri

Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tried using the CC Cleaner Tool but nothing works? Any solution please. Was new computer and newly purchased CS6 software downloaded 2 days prior to the upgrade.

make sure you follow all the steps here, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Photoshop CS6 Trial "Installer Failed To Initialize" on Vista. Please help I have read other posts!

I've read through countless posts on different sites and still can't find a fix to this. I've been having a hard time trying to figure out what advice actually applies to me. After extracting all the files and I run the setup I get about 75% through before I get the Installer failed to initialize message. After looking at the PDapp data It seems clear what the problem is, but I have no idea how to fix it. The fatal/error messages are as follows:
[FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Tanner\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
[FATAL] Setup - Unable to launch PDApp. File missing
[ERROR] Setup - Error in deleting folder C:\Users\Tanner\AppData\Local\Adobe. Error Code:145
Please, any help would be great.

first thing to do is to re-download ps cs6 in case your dl was corrupted.
if you have no other cs6 programs installed, run the cleaner before trying to re-install: http://www.adobe.com/support/contact/cscleanertool.html

Installer Failed to Initialize problem

Hello,
I recently purchased a new MacBook Pro after years of using PC's. Previously I was using PS7 on my pc and I decided it was probably time to try out a newer version of PS on my new Mac. I am running Lion and I attempted to download and run PSC5 but I get the error "Installer Failed to Initialize". I downloaded the Adobe Advisor and it couldn't find anything wrong. I tried restarting my machine and that didn't help.
I realize that this might just be user error because I am not very familiar with Macs yet, but does anyone have any suggestions for me?

For people who go searching in the future to resolve this issue, I was able to resolve it by taking my computer into a Genuis Bar after trying to resolve the issue over the phone with Adobe support (they had no clue what the problem was).
I had an anti-virus program that I had removed from my computer but wasn't completely gone. This was causing a conflict with Adobe Installer. Despite having restarted the computer, ended all programs running, etc, the program was still running in the background. Be sure to check your running system programs - duh - for hidden programs that the Adobe Advisor doesn't catch. In my cast it was Avast! anti-virus.
For such a pricey program, I have to say that support is severely lacking.

We are installing CC on our machines with CS6. Getting "installation failed". We have an enterprise license.

We have a site license for 250 seats. CC should be free until Feb 2015. We have loaded CC on approximately 30 computers without a problem, however, we are now getting an "installation failed"message every time we try to install it. Any insight into this would be appreciated.

Hi Jesper,
Could you open a new bug report on this problem at bugbase.adobe.com. Please include a copy of your application, or if you'd like to keep it private feel free to email it to me directly ([email protected]).
Thanks,
Chris

Installation problems - component installation failed

i really need help in installation of adobe premiere pro cs3. i followed everything this link told me to do:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402169&sliceId=1
i disabled antivirus, antispyware, windows defender, and start up programs except microsoft products.
i was only able to install adobe onlocation cs3. i have problems with adobe premiere procs3 and adobe encore cs3. the installation starts with system check. it proceeds all the way to progress. when it's about 80% progress, it stops and i get the error message component installation failed. for both these products the only parts of the software that successfully got installed is the third party components.
i have a gateway MT6707 using windows vista home premium 32 bit. it has intel pentium Dual Core and a 2 gb memory and 130 gb hard drive. if the laptop does not meet system requirements, i will get an error message telling me that the computer did not meet the minimum requirements. i know this because i tried installing the software on my desktop but in this case, the laptop met the minimum requirements.
i really do not know what to do. please help!

Ola, funny you had this problem, I experienced the
i exact same
thing last night.
I recently added 2 RAID arrays to my system and shuffled the drives around, and so I decided to format the machine and start fresh to avoid any conflicts.
I began installing software last night and ran into problems with Premiere & Encore but Onlocation installed fine, as you described it. I tried repeated attempts and it failed everytime much to my horror. I unistalled fonts, restarted, ran registry scanners, defragged, and I did most of what you described and nothing worked.
I have installed CS3 3 times prior to this so I know it works. I was getting frustrated and ready to post here. But I disabled my firewall (Comodo) before the installation and it worked!
I
b unistalled
it actually, and then it worked, not sure what the problem is but it worked and I was happy. I have just switched to Comodo after having endless crap with Agnitum Outpost, so I hope Comodo does not do the same.
I have XP Pro 32 bit so I am not sure if Vista would affect it, but I doubt it.
Try uninstalling your firewall...?

Hello I have a problem since my installation of the Yosemite update on my Mac I can longer open Indesign CS6

Hello
Hello I have a problem since my installation of the Yosemite update on my Mac I can longer open Indesign CS6.
I have a problem since my installation of the Yosemite update on my Mac I can more open Indesign yet I have installed JavaForOSX2014-001 but it has changed nothing someone could help me?

Please do not post the same question multiple times. If someone can help you, they will, but you need to be patient -- we're all just volunteers, users like yourself. I'm going to delete your other posts.

Hi, I have a problem with getting my apple Id working for me. It's been 2 months since it happened and Apple failed to act. I can tell my story proerly, but am not sure, you guys can help, so I just copy my message to them today, I am trying to get it acr

Hi, I have a problem with getting my apple Id working for me. It's been 2 months since it happened and Apple failed to act. I can tell my story proerly, but am not sure, you guys can help, so I just copy my message to them today, I am trying to get it across all the places around to pay their attention. This is a desperate move, so if you are not the right people to help me to get my message accross, may be you can advise where can I go.
Thank you, and sorry for the language.
Vitas Dijokas
I am sorry to say that, but your security makes my life miserable – it’s been 2 months since my Apple ID account got stuck, and since then I cannot update 37 applications (to date), i.e. most of my applications. Half of them I bought. I also paid for iCloud, and it is not working. I paid money and I am stuck with old applications and no iCloud. Your security *****. Your service ***** too. It took your service 1 month to finally understand why this happened to me, and it took me tens of emails to you and 3 hours of telephone conversation to find out the reason for my problem. And the problem is still not fixed. NOT FIXED. You just leave your customer – the one who paid you money and spent so much time with you trying to help you help me – and nothing. You tell me: “Vitas, Stick your stinky iphone in your *** and enjoy life, we do not care!” *************.
It is ******* outrageous, and you should know that, guys. Get into the ******* database and correct the bug. Get someone in the partners-telephone carriers company (it is Orange as carreer and Cellcom as seller of the phone) authorized to Identify me in personal encounter in one of the branches in Israel (where I live) and make sure it is really me, and get the ******* system accept my password and let me use my phone.
Otherwise **** off. None of my friends will get my advise to buy an iphone or any of apple products. And I think you should be very attentive to cases like this, guys. Do your work for the money we pay, or disappear. There are many others eager to take your place, and if the problem is not fixed I will eventually go to the others. My patience is lost, and as soon as I can afford another phone I will change it. AND I WILL TRY TO GIVE BAAAAAD PUBLICITY TO APPLE – I am threatening here, so ACT NOW.
Vitas Dijokas

Well, it seems waiting is not my strong suit..! I renamed a javascript file called recovery to sessionstore. This file was in the folder sessionstore-backups I had copied from mozilla 3 days ago, when my tabs were still in place. I replaced the sessionstore in mozilla's default folder with the renamed file and then started mozilla. And the tabs reappeared as they were 3 days ago!
So there goes the tab problem. But again when I started mozilla the window saying "a script has stopped responding" appeared, this time the script being: chrome//browser/contenttabbrowser.xml2542
If someone knows how to fix this and make firefox launch normally, please reply! Thank you

I have a problem syncing iCal on my Macbook air (10.7.5) and my iPhone 4s (5.1.1) over iCloud. The following server error message comes up "The request (CalDAVAccountRefreshQueueableOperation) for account "iCloud" failed." Been to Apple - no luck. Ideas?

I have a problem syncing iCal on my Macbook air (10.7.5) and my iPhone 4s (5.1.1) over iCloud. The following server error message comes up "The request (CalDAVAccountRefreshQueueableOperation) for account “iCloud” failed." Been to Apple Store - no luck instore, or with Super genius over the phone when with genius in store, taking data in real time via ethernet!
I had to do a full wipe of my system because of time machine back up issues 2 weeks ago, and the error has only occured at some point since then. I only did a drag and drop of my user account folders/files into an External HDD rather than a copy of my user account (advised by the staff in store at Apple to do this) and when reimported, the Mail folders are all present but each message is in a sub-sub-sub folder that is numerically named. I do not have a mirror image of the hard disk prior to the wipe, only a time machine back up from 2 weeks prior to it being done. I am uncertain if this reinstall has caused the issue.
I am not happy to upgrade the software in my iPhone until I have the calendars working. I have purchased Mountain Lion, but again am concerned about upgrading until the issues are sorted.
I have tried the other solutions on here with no luck. HELP please.
Many Thanks.

Progress Update.
I made a back of what existing phtos and Videos I had on my Iplhone. I used Image capture to do this making an entire back up of photos and videoa that were still intact on the phone.
Image capture is god for this purpose, as it does exactly what you ask it to do without applying any rules or squishing the files back into iphote (which might also be corupted)
Image capture wil do the basic function of retriving the contents of the phone and save them as native files on your hard drive.
Once I did this I erased my iphone, and re intitialised it restoring an older back up from icloud.
As the retore was happneing - I did retreive the missing files that cuased the intial beviour as above, and I could play the videos that were missing in the above scenerio. The wierd ting was however that even though the source files were now back on the device, the thumbnail previews were missing. Where I ahd balck thumb nails for server portions of the resotred content.
I then went to bed as the restore is a long process. When I woke up the library had library had cleaned itself up. Mysteriously the prcess had deleted the files missing the their thumbnails.
This is very perculiar and bad behavior.
I am now repeating the process, and will attempt to download the missing content as it is restored and prior to the phone trying to fix itself.
Here are the lessons learned.
DO NOT rely on Photo Stream to keep back ups and synchornise videos from you IOS device. IT DOES NOT SUPPORT THIS CAPBILITY
DO NOT rely on iCloud Back Up alone - always fd an occassional iTunes back up or more reliably still always take a back up of photos and video files using Image Capture to be doubly sure that you a have backd up any content.
DO THIS NOW - dont wait to loose your phone ofr have your phone repaired by replacement at the apple Store. (I did both :-(

ITunes 11.1.4 "upgrade" is broken. It ruins existing installations. Others have this problem. Please withdraw this release ASAP!

iTunes 11.1.4 "upgrade" is broken. It ruins existing installations. Others have this problem. Please withdraw this release ASAP, and please fix whatever is broken. Thank you for an otherwise excellent product.

Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process.

My installation for Photoshop Elements 12 Failed. I have Windows Vista. I get an error message stating:installer failed to initialze. Please help!!

My installation for Photoshop Elements 12 Failed. I have Windows Vista. I get an error message stating:installer failed to initialize. Please help!!

Error "Installer Failed to Initialize" | Install desktop application | Windows

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