I have a problem with my c4599 all-in-one printer

Hi. My c4599 printer is stuck offline. I have tried to go to the printer window and click the use printer online command and the icon says it is still offline, but when i go back into the window it asks is i want to switch the printer to offline. Am at a stand still and not sure what to do.

Hi all,
Make sure to remove the current software by going to Start > All Programs > HP > HP Photosmart B210 > Uninstall..
Then go to Programs and Features and remove any remain item of the printer, any item should beging with HP, as well you may see the Read Iris software..
After uninstalling the software reboot your PC, download and install the updated software version below:
http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-2/PSB210_1315.exe
I believe the problem should be resolved,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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I request you to try the following:
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Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
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How is the printer connected? (USB/Ethernet/Wireless)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Message was edited by: itsybitsyskier

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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