I have a problem with my pavilion dv4-2045dx dvd/cd rom drive for windows 7 64-bit

I can play CD's and watch dvd movies fine.  The drive have no problem reading cd and DVD's.  My problem is with cd-rom and blank CD's and DVD's.  I can't burn anything.  For some reason, it won't read any cd-rom disks.  This has never been a problem before.  I tried the idea about the upper and lower filters but when I searched, I didn't see any upper or lower filters.  I tried the microsoft fix it and nothing was wrong.  I looked at the device manager and it shows no problem at all.  What should I do next?

Hi, did you say this issue just started?
If so have you tried a system restore back to date when it was working?
Here is a link to a document on running a system restore...this is not like a recovery, it won't wipe out all your data
.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00807369&cc=us&dlc=en&lc=en#N315
Just click on the heading for "Returning the computer to a previous restore point"
I am an HP employee
Knowledge is power...Power to the people

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