I have a problem with your purchase from the App Store

I have a problem with your purchase from the App Store
To understand the problem as well as view images on a flow
https://www.icloud.com/photostream/#A7GI9HKK27lHY

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

Similar Messages

  • Problems with iMovie downloaded from the App Store

    I downloaded iMovie 11 from the App Store Yesterday. When I try to use it I get this message, "Missing QuickTime Component." "The QuickTime component necessary to view, edit, import and export MPEG2 movies is not installed." "It is included with the iMovie installed, Please re-install." I have tried to re-download it from the App Store and then get the message "Installed." I have searched the Apple site for information as to how to accomplish this to no avail. I have looked at the iMovie Help files all to no avail. Can anyone please tell me what to do to fix this. When installing from the App Store you do not seem to get a standard installer.
    Thanks to anyone who can help fix this problem.
    Mike

    When installing from the App Store you do not seem to get a standard installer.
    True.
    I have found that the physical possession of the software on a DVD or CD is a better way to go.
    In the event you have a computer problem and must rebuild your system or reinstall software, it is always easier to do so if you have the physical media in your possession.
    I would spend a few dollars more and purchase the iLife 11 disc.

  • TS1702 Hi, I'm experiencing a problem with app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on thi

    Hi, My name is Bheki Yende
    I'm experiencing a problem with an app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on this pls.
    This is an inconvenience, I don't understand why I have to contact the developer for a faulty product in your store.
    I've paid iTunes to get this, so iTunes must fix this problem for me or give my money back.
    Thanks

    This is a user forum, you are not speaking to Apple here.
    You will need to contact iTunes support here, regarding this issue. They will usually respond within 24 hours.

  • HT201272 I have OS 3.1.3 how do I go about Downloading past purchases from the App Store

    I have OS 3.1.3 how do I go about Downloading past purchases from the App Store?

    You can download the current versions of the apps from the store e.g. via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading. But you may find that the current versions require higher iOS versions than you have on your iPod - in which case have you not got copies of the older versions of those apps on your computer's iTunes or on a backup ?

  • HT1338 Dear all, I have just bought a MacBook pro with osx lion on 25thast month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

    Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

    Here are the rules to qualify for the free upgrade:
    http://www.apple.com/osx/uptodate/
    (has to be purchased from Apple or authorized reseller).

  • Hi, please how can I transfer purchases from the app store on Mac to my iPad ? I purchased  keynotes, numbers ,pages and other items. I really want to have them on my iPad . Thanks.

    Hi please how can I transfer purchases from the app store on Mac to my iPad . I downloaded  keynotes , numbers, pages and others and will want to have them on my I pad thanks.

    Apps that are written for the Mac OS cannot be used on iOS devices, such as the iPad. You can purchase the iOS versions of some of these apps in the iTunes App Store.

  • How do I get a list of the iPhone apps I have purchased from the App Store?

    How do I get a list of apps I have purchased from the app store?

    Sorry, but this doesn't work.  I tried it myself before I asked, and then again  in response to this suggestion.  It says" You do not have any purchased apps available to download."
    Any other suggestions?

  • HT3209 I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

    I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

    You do exactly that.  Contact iTunes Support.  it could be as easy as the wrong address on the billing account.  But call them/

  • Do I need to pay again when I download past purchases from the app store?

    Do I need to pay again when I download past purchases from the app store?

    Bare with me...I need to explain the situation first.
    I purchased an external harddrive and with the help of phone support, I moved some(most) of my itunes stuff to that hard drive. However, when I sync my iphone, it occasionally says something like..."did not sync song because it could not be found".
    When I typed in the finder thing at the top right corner of my screen (spotlight?), I searched for itunes media. I found one file but it doesn't show me it's location. So I started looking (I'm still new to this) but I think I found 2 itunes media folders...1 on my imac harddrive and the other in my external harddrive.
    After reading some of the online posts regarding downloads, I discovered that it is possible to redownload something you purchased before and NOT be billed again. I know that when I download an app in my iphone and then delete it, if I go to download it again, it tells me i already downloaded it and can download it again for free...so no problems there.
    However, my interest is to greatly reduce the amount of "stuff" I have in my external harddrive as well as my internal harddrive. But before going into my external harddrive and deleting all 8 seasons of 24...which is something like 250gigs, I wanted to test the theory. So I looked for something cheap that I downloaded. I would then delete that and then go into the itunes store to redownload it again.
    One thing I also want to mention, I read that there should be a purchased tab in my itunes store. Either I don't have it, or don't know where to look. One other thing I read is that it might be not available to me based on where I live. I live in Toronto, Ontario.
    Back to what I did. I deleted an episode of Wallace and Gromit (kids show). Then went in itunes to download the same episode. When I checked my account information...it shows that I was just charged for that download...AGAIN! Now granted it was only $2.99...apparently this doesn't need to be the case.
    So...going back to the 2 itunes media folders. I checked my system preferences and saw that itunes was set to save downloads here.../users/"my name"/music/itunes/itunesmedia.   This folder is on my imac. However, the Wallace and Gromit video was on my external. So when I deleted it, I removed it from my external drive.
    So here's what I have done so far...I went into the system preferences and proceeded to change the path to my external harddrive.
    Now...before I go and delete something else...am I doing things correctly?
    Also...what should the path be in itunes? I suspect it should be to my imac so that anything I download, downloads successfully to my internal harddrive...and then I drag and drop into my external...
    I also want to mention that I have a time capsule as well. So basically...I want to keep my imac and time capsule free of as much media as possible...My computer and timecapsule each have 1 TB and I nearly maxed them out...I take alot of home videos with an HD camera...I had no idea how much that would add up.
    Any help would be greatly appreciated.
    Thanks

  • HT5858 Trying to purchase from the App Store?

    Trying to purchase from the App Store which I have done before.  For some reason now I am getting message that says account not valid in the US store and I must switch to the Canadian store.  How do I do this?

    CHANGING APPLE ID/EDIT ACCOUNT INFORMATION/CHANGE ITUNES COUNTRY
    Tap Settings / iTunes & App Stores, then tap the Apple ID signed in. Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID http://support.apple.com/kb/HT2731?viewlocale=en_US
    Go to settings/facetime and tap the ID there and log out and log in with new ID.
    Go to settings/messages and turn off imessages wait 30 seconds and turn it back on, go to “receive messages  at” tap on the ID there, sign out and sign in with new ID.
    Go to settings/icloud and delete the account and when prompted select “keep information on your device” then turn it back on with the new ID.
    To edit account information tap Settings / iTunes & App Stores / Apple ID: / View Apple ID
    To change your iTunes Store country, sign in to the account for the iTunes Store region you would like to use, tap Settings/iTunes & App Store/Apple ID/View Apple ID/Country/Region
    Read this article for information http://support.apple.com/kb/HT1311

  • HT4910 How do you transfer movies I purchased from the app store from iPad to iPad?

    I've bought another ipad2 and I can't figure out how to transfer my movies I purchased from the app store from one iPad to another iPad. Can anyone help?

    You can either sync with iTunes to transfer them to your iTunes library, then sync them to the new iPad by selecting them on the Movies tab of your iTunes sync settings and syncing.  Or, you can download them directly to your new iPad as a past purchase for free (see http://support.apple.com/kb/HT2519) if permitted by the studio (not all permit this).

  • How do i get my serial number for lightroom when it was purchased from the app store?

    how do i get my serial number for lightroom when it was purchased from the app store now that the app store has discontinued selling the product?
    Thanks
    -Ethan

    Purchases from the App Store do not include serial numbers. The App Store itself provides the licensing for the product. You will have to contact Apple to have them help you reinstall Lightroom through the App store (just because it is no longer for sale does not mean that you will not be able to download your past purchases).

  • How can I save the apps that I purchased from the App Store?

    Does anyone know if you can somehow save apps that you purchased so you don't have to buy it again?

    You should always sync them to your computer:  File>Transfer Purchases and you should alwys maintain a backup copy of your computer.
    You can redownload any apps for free that are still available in itunes:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

    my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
     Cheers, Tom

  • I recently purchased, from the APP store, Lion for use on my MacBook Pro.  I wish to upgrade my IMac to Lion also.  Do I need to make a 2nd purchase or will the single purchase suffice?  If the single purchase will suffice, how do I facilitate ?

    I recently purchased, from the APP store, Lion for use on my MacBook Pro.  To upgrade my IMac to Lion, need I make an additional purchase?  If not, how do I facilitate the IMac upgrade?

    No, you do not need to re purchase Lion. You can re download Lion on all your authorized Macs using the same Apple ID.
    How to re download apps from the Mac App Store:
    Open the App Store. From the menu bar click Store > Sign In
    Click Purchases from the top of the App Store window.
    Select which apps you want to re download. Then right or control click where you see Installed  then click Install.

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