I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance.

I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance. How do I use my balance first?

Hi ...
Select None for payment method > iTunes Store: Changing account information
Be aware, an auto renewing subsciption by require a credit card.

Similar Messages

  • HT4009 I keep getting a message to contact itunes support when I try to make an in app purchase.  What could be causing this issue?  My credit card is up to date and in app purchases aren't restricted.

    I keep getting a message to contact itunes support when I try to make an in app purchase.  What could be causing this issue?  My credit card is up to date and in app purchases aren't restricted.

    Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
    http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    Welcome to the Apple Community.
    Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

  • HT204266 when I try to make an in app purchase it says "your purchase could not be completed how do I fix that?

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    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

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  • One of my friends is getting an error "Can not buy this item. You must buy the application to which this item is intended to buy the item" when they try to make an In app Purchase

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  • When I try to make an in-app purchase, it says it cannot complete the transaction.

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    rockyboy223 wrote:
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    By doing exactly what it said to do and what you have alrready done:
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  • HT4009 Why is it when I try to make an in app purchase with my correct info it tells me my info is incorrect?

    I keep trying to make in app purchases for games but it tells me my username or password is wrong when I know it isn't. The information works to sign into the store but not for in app purchases. I have already tried resetting the password only to receive the same results.

    Contact itunes support.

  • HT4009 Why does my phone say your purchase cannot be completed when i try to make an in app purchase after i have already made alot?

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    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on here, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 I keep getting a message about contacting Apple Support when I try to make an In-App Purchase

    I have tried multiple times to get an In-App Purchase.  All I keep getting is a message saying it cannot go through and to contact Apple Supportwith a cutoff Web Address.  Anyone else ever run across this message?

    Yea, its just wanting you to contact Apple so you can speak with iTunes Support so they can verify your identity and make sure nobody is trying to use your account unauthorized. Call 1.800.275.2273 or go through the Express Lane to send an email to iTunes support

  • HT4009 My account balance is just over $34 but when i try to make an in-app purchase of $29.99 it tells me i have insufficient credit

    I have ~$34 in my account but I cant buy gems on Kindoms of Camelot: Battle for the North for $29.99. I am able to buy gems for $19.99, then gems for $4.99, and then more gems for $4.99, but i cant buy the one big pack for $29.99. I wouldnt mind normally but the $29.99 pack has %25 more gems than if i were to buy individual $4.99 packs equal to $29.99. This has happened multiple times before but I have ignored it and bought the $19.99 instead. I just redeemed two $15 iTunes cards, so i know that i at least have $30, enough to cover the $29.99 purchase. Is there a glitch in the system or am I being cheated? what can i do to stop/fix this?

    the $29.99 doesnt include tax. so if you only have 2 $15.00 cards redeemed you dont have enough to cover the tax...

  • HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase

    title says it all.  I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store

    Hi Williamo18,
    Welcome to the Apple Support Communities!
    I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
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    http://support.apple.com/kb/TS1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
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    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a great day,
    Joe

  • HT4009 When I try to make an in-app purchase I keep getting "Sorry! we're having issues with the app store" how do I fix this?

    help please

    Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
    http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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