I have a Windows7 machine that is crashing/restarting, need help troubleshooting

I have a workstation that is stable until an application's service starts.  After a few moments, there is a very short BSOD, followed by a restart.  After looking around, I've found the location where I believe the dumps are supposed to be stored.
 However, there is nothing but an old dump file there.
Any thoughts?
Thanks,
Perry

Hi,
Windows 7 is configured by default to restart after a major system failure like a Blue Screen of Death. Unfortunately, that doesn't give you any opportunity to document the error message so you can solve the problem.
You may disable Automatic Restart on System Failure from the Advanced Boot Options menu in Windows 7 to get the .
a. Before your PC automatically restarts, press the F8 key to enter Advanced Boot Options
b. Using the arrow keys on your keyboard, highlight Disable automatic restart on system failure and press Enter.
After disabling the automatic restart on system failure option, Windows 7 may or may not continue to load depending on what kind of Blue Screen of Death or other major system problem Windows 7 is experiencing.
Since you disabled the automatic restart on system failure option in Step 2, Windows 7 will no longer force a restart when it encounters a Blue Screen of Death.Now that you have the STOP Code associated with the Blue Screen of Death, you can troubleshoot the
problem.
You may also refer to the article below to check the issue:
"Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
In addition, I would like to suggest you refer to the suggestion provided by Zigzag to find the dumpfiles and check the issue.
http://social.technet.microsoft.com/Forums/en-US/53224734-0375-4404-90ae-11ec7c91afeb/bsod-cachedump?forum=w7itproappcompat
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

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    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • I had a problem with my itunes so i had went on itunes website and reinstall itunes for windows and after it complete it said that the feature yoy are trying to use is on a network resource that is unavailable i need help please!!!!!!!!!

    had a problem with my itunes so i had went on itunes website and reinstall itunes for windows and after it complete it said that the feature yoy are trying to use is on a network resource that is unavailable i need help please!!!!!!!!!

    first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
    next, download and install the revo uninstaller http://http://www.revouninstaller.com/revo_uninstaller_free_download.html. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
           next download itunes. it worked for me hope this is helpful!!
        oonce you get into the revo uninstallergo thru to delete itunes hit uninstall on the itunes icon then you will go thru to it will tell u the same nmessage about the feature and network hit cancell then go thru and hit scan (make sure bthe advance scan button is pushed) this will take awhile but go thru the list and hit everything associated with itunes. hit delete then install itunes again. it worked for me hope it works for you!

  • HT1379 My computer I-mac is running super slow.  If I zap the PRAM it goes back to running well , briefly... a few hours, then back to super slow.  What is the resolution for this problem?  I have a Time machine that does back up well.

    My computer is running super slow.  I can correct the problem briefly by zapping the PRAM but is resumes as a problem after a few hours.  I have good time machine (capusle) backup daily.  I have done a disk verify and there doesn't appear to be anything wrong there.
    Help, this is wasting a lot of time to do simple functions.

    Hard to say what's going wrong without more information. Try the troubleshooting steps in my Mac Performance Guide. Post back if you need help with any of that or questions about the results.

  • I have a draft email that keeps crashing the Mail program.  How do I delete the draft before the program locks up?

    I have a draft email that has an attachment that keeps crashing Mail.  How do I delete the draft before it locks up the program with the spinning color wheel?

    Assuming you're using some IMAP mail service, disconnect from the internet first and quit Mail
    Next, click on Finder, choose 'Go' in the menubar and hold down the 'option' key. Choose 'Library' from the menu.
    Navigate to
    Mail/V2/Mailboxes
    In there you'll see some folders called things like IMAP-{yourEmailAddress.com} for each email address you have. In each one there is a Drafts folder. Locate the correct one and delete the file.
    Do NOT restart Mail, but open your internet connection, go to your web-based email through your browser and delete the draft from there too.
    Now you can restart Mail. Choose 'Rebuild' from the Mailbox menu in the menubar.

  • I have an iPod Nano 7th generation, and I keep getting an error saying that iTunes could not recognize my device. I have tried nearly everything,except I don't have admin rights on the computer, and really need help.

    I've tried a lot to get it to work, even using a new charger and putting it into Disk Mode. I really need help. Can anyone give me some advice? Thanks.

    Hi Dawson777,
    Thanks for visiting Apple Support Communities.
    It sounds like you're receiving the message "An iPod has been detected, but it could not be identified properly" when you connect your iPod nano to your PC. You have tried some good troubleshooting steps already, and you may want to review the additional steps in this article:
    iPod nano: Error message saying that iPod 'could not be identified properly'
    http://support.apple.com/kb/ts3218
    Best Regards,
    Jeremy

  • I have acer al1916w and i have a problem message that say input not supported help

    i have acer al1916w and i have a problem message that say input not supported help

    under windows 7 - 8.1right click on your desktop and choose screen resolution set a very basic resolution like 1280x1024 @ 60Hz (frequency can be set under advanced options); you need to have a working monitor to set this and then reboot connecting your al1916w. if it still gives you that message, can be a bad cable or some hardware monitor issue.

  • HT1339 i have an ipod classic that suddenly said it needed restore when switched on.i have updated software on itunes and ipod and supposedly restored the ipod,when plugged back in to itunes same again.i am going round in circles.any ideas

    i have an ipod classic that said it needed restorewhen swiched on.after a few attemps i finally restored,or so i thought when plugged back in it said itunes has detected ipod in recovery mode restore using itunes.i keep restoring and it still says same.i have updated software on ipod and itunes and it still wont restore.i am going round in circles,any ideas

    Are you using a Mac or PC?  If it's a PC, have you tried changing the iPod's drive letter or plugging the iPod into a different high powered USB 2.0 port?
    B-rock

  • MAC keeps crashing?  NEED HELP!! please

    i found a previous forum on here that people were having the same issue, but lets just say i need help for dummies.  Here is the error message i get when safari crashes:
    Exception:  EXC_BAD_ACCESS (0x0001)
    Codes:      KERN_INVALID_ADDRESS (0x0001) at 0xe8240489
    There is actually a lot more to it but i was just trying to search based on this criteria above.  Anyone help?  im not the most computer literate, but i have tried simple things like clearing the cache, emptying old bookmarks etc that take up room.  any other suggestions? I have safaro version 4.1.3 if that helps

    here is the rest of the crash.  i still didnt trash anything bc i wasnt sure how/why that would be able to fix it? is this bad??  it happened when i was just on a regular internet browser (ESPN, MSNBC, etc)
    Thread 0 Crashed:
    0   com.apple.CoreFoundation            0x90826220 CFGetTypeID + 17
    1   com.apple.CoreFoundation            0x908260b4 __CFPropertyListIsValidAux + 52
    2   com.apple.CoreFoundation            0x9083eaec __CFPropertyListIsArrayPlistAux + 44
    3   com.apple.CoreFoundation            0x9083eaa8 CFArrayApplyFunction + 307
    4   com.apple.CoreFoundation            0x9082619f __CFPropertyListIsValidAux + 287
    5   com.apple.CoreFoundation            0x9082699a __CFPropertyListIsDictPlistAux + 74
    6   com.apple.CoreFoundation            0x90826935 CFDictionaryApplyFunction + 218
    7   com.apple.CoreFoundation            0x908261e9 __CFPropertyListIsValidAux + 361
    8   com.apple.CoreFoundation            0x9082699a __CFPropertyListIsDictPlistAux + 74
    9   com.apple.CoreFoundation            0x90826935 CFDictionaryApplyFunction + 218
    10  com.apple.CoreFoundation            0x908261e9 __CFPropertyListIsValidAux + 361
    11  com.apple.CoreFoundation            0x9082699a __CFPropertyListIsDictPlistAux + 74
    12  com.apple.CoreFoundation            0x90826935 CFDictionaryApplyFunction + 218
    13  com.apple.CoreFoundation            0x908261e9 __CFPropertyListIsValidAux + 361
    14  com.apple.CoreFoundation            0x90825b54 CFPropertyListIsValid + 69
    15  com.apple.CoreFoundation            0x9083e8ae CFPropertyListWriteToStream + 176
    16  com.apple.Safari                    0x0016654e 0x1000 + 1463630
    17  com.apple.Safari                    0x00099466 0x1000 + 623718
    18  com.apple.Safari                    0x00099403 0x1000 + 623619
    19  com.apple.Safari                    0x0003fcb7 0x1000 + 257207
    20  com.apple.Safari                    0x0003fc6e 0x1000 + 257134
    21  com.apple.Safari                    0x002bd770 0x1000 + 2869104
    22  com.apple.Safari                    0x0003fc27 0x1000 + 257063
    23  com.apple.CoreFoundation            0x9082d756 CFRunLoopRunSpecific + 3341
    24  com.apple.CoreFoundation            0x9082ca42 CFRunLoopRunInMode + 61
    25  com.apple.HIToolbox                 0x92e01878 RunCurrentEventLoopInMode + 285
    26  com.apple.HIToolbox                 0x92e00f82 ReceiveNextEventCommon + 385
    27  com.apple.HIToolbox                 0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
    28  com.apple.AppKit                    0x93286f45 _DPSNextEvent + 572
    29  com.apple.AppKit                    0x93286b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
    30  com.apple.Safari                    0x0000f6f9 0x1000 + 59129
    31  com.apple.AppKit                    0x932808c4 -[NSApplication run] + 512
    32  com.apple.AppKit                    0x93274820 NSApplicationMain + 573
    33  com.apple.Safari                    0x0000749b 0x1000 + 25755
    34  com.apple.Safari                    0x0010e512 0x1000 + 1103122
    35  com.apple.Safari                    0x00007219 0x1000 + 25113
    Thread 1:
    0   libSystem.B.dylib                   0x90024407 semaphore_wait_signal_trap + 7
    1   com.apple.JavaScriptCore            0x0050ade0 ***::ThreadCondition::wait(***::Mutex&) + 24
    2   com.apple.WebCore                   0x015eadd0 WebCore::IconDatabase::syncThreadMainLoop() + 256
    3   com.apple.WebCore                   0x015e8856 WebCore::IconDatabase::iconDatabaseSyncThread() + 192
    4   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 2:
    0   libSystem.B.dylib                   0x90009817 mach_msg_trap + 7
    1   com.apple.CoreFoundation            0x9082d227 CFRunLoopRunSpecific + 2014
    2   com.apple.CoreFoundation            0x9082ca42 CFRunLoopRunInMode + 61
    3   com.apple.Foundation                0x928585da +[NSURLCache _diskCacheSyncLoop:] + 206
    4   com.apple.Foundation                0x927fbcfc forkThreadForFunction + 123
    5   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 3:
    0   libSystem.B.dylib                   0x90009817 mach_msg_trap + 7
    1   com.apple.CoreFoundation            0x9082d227 CFRunLoopRunSpecific + 2014
    2   com.apple.CoreFoundation            0x9082ca42 CFRunLoopRunInMode + 61
    3   com.apple.Safari                    0x00026c6d 0x1000 + 154733
    4   com.apple.Safari                    0x00026b26 0x1000 + 154406
    5   com.apple.Safari                    0x00026aab 0x1000 + 154283
    6   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 4:
    0   libSystem.B.dylib                   0x90009817 mach_msg_trap + 7
    1   com.apple.CoreFoundation            0x9082d227 CFRunLoopRunSpecific + 2014
    2   com.apple.CoreFoundation            0x9082ca42 CFRunLoopRunInMode + 61
    3   com.apple.Foundation                0x9283139c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
    4   com.apple.Foundation                0x927fbcfc forkThreadForFunction + 123
    5   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 5:
    0   libSystem.B.dylib                   0x90019d0c select + 12
    1   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 6:
    0   libSystem.B.dylib                   0x90024407 semaphore_wait_signal_trap + 7
    1   com.apple.Foundation                0x92851c60 -[NSConditionLock lockWhenCondition:] + 39
    2   com.apple.AppKit                    0x9335dcb4 -[NSUIHeartBeat _heartBeatThread:] + 377
    3   com.apple.Foundation                0x927fbcfc forkThreadForFunction + 123
    4   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 7:
    0   libSystem.B.dylib                   0x90024407 semaphore_wait_signal_trap + 7
    1   com.apple.Foundation                0x92851c60 -[NSConditionLock lockWhenCondition:] + 39
    2   com.apple.Syndication               0x998e979e -[AsyncDB _run:] + 181
    3   com.apple.Foundation                0x927fbcfc forkThreadForFunction + 123
    4   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 8:
    0   libSystem.B.dylib                   0x90024407 semaphore_wait_signal_trap + 7
    1   com.apple.JavaScriptCore            0x00510742 ***::ThreadCondition::timedWait(***::Mutex&, double) + 74
    2   com.apple.Safari                    0x002ddd66 0x1000 + 3001702
    3   com.apple.Safari                    0x002dde5c 0x1000 + 3001948
    4   com.apple.Safari                    0x0003a0cd 0x1000 + 233677
    5   com.apple.Safari                    0x0003a02f 0x1000 + 233519
    6   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 9:
    0   libSystem.B.dylib                   0x90024407 semaphore_wait_signal_trap + 7
    1   com.apple.ColorSync                 0x915a96ab pthreadSemaphoreWait(t_pthreadSemaphore*) + 35
    2   com.apple.ColorSync                 0x915c3ddc CMMConvTask(void*) + 60
    3   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 10:
    0   libSystem.B.dylib                   0x90009817 mach_msg_trap + 7
    1   com.apple.CoreFoundation            0x9082d227 CFRunLoopRunSpecific + 2014
    2   com.apple.CoreFoundation            0x9082ca42 CFRunLoopRunInMode + 61
    3   com.apple.audio.CoreAudio           0x91469356 HALRunLoop::OwnThread(void*) + 158
    4   com.apple.audio.CoreAudio           0x91469171 CAPThread::Entry(CAPThread*) + 93
    5   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 11:
    0   libSystem.B.dylib                   0x90024407 semaphore_wait_signal_trap + 7
    1   com.apple.JavaScriptCore            0x00510742 ***::ThreadCondition::timedWait(***::Mutex&, double) + 74
    2   com.apple.WebCore                   0x018bb8d2 WebCore::LocalStorageThread::threadEntryPoint() + 170
    3   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 12:
    0   libSystem.B.dylib                   0x90009817 mach_msg_trap + 7
    1   com.apple.CoreFoundation            0x9082d227 CFRunLoopRunSpecific + 2014
    2   com.apple.CoreFoundation            0x9083e100 CFRunLoopRun + 60
    3   com.apple.QuickTime                 0x943329b9 QTSNetworkThread_RunThread + 131
    4   libSystem.B.dylib                   0x90023d67 _pthread_body + 84
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x39e6292b  ebx: 0x9082621d  ecx: 0x221acc60  edx: 0x00000001
      edi: 0x39e6292b  esi: 0x39e6292b  ebp: 0xbfffe988  esp: 0xbfffe960
       ss: 0x0000001f  efl: 0x00210286  eip: 0x90826220   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  • IPhoto crashing mac need help!!!

    I recently got a 2010 macbok pro 15" with i7 dual core processor i have been using iphoto since i got it but now iphoto is crashing my computer allowing me to do nothing but restart it with the power button. I need help please i have reinstalled the software nothing works any help would be greatly appreciated.

    Launch iPhoto with the Option key held down and try to create a new, test library. If you can then we know the problem is with your current library.
    If that's the case make a temporary, duplicate copy of your library the apply the three fixes in order as necessary.
    Fix #1
    1 - delete  the iPhoto preference file, com.apple.iPhoto.plist, that resides in your Home/Library/Preferences folder. 
    2 - delete iPhoto's cache file,, Cache.dbt, that is located in your Home/Library/Caches/com.apple.iPhoto folder. 
    3 - reboot, launch iPhoto and try again.
    NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding the the Option key.  You'll also have to reset the iPhoto's various preferences.
    If that doesn't help try the following: make a temporary, duplicate copy of the library and try the two fixes below in order as needed:
    Fix #2
    Launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library.
    Select the options identified in the screenshot. 
    Fix #3
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    Download iPhoto Library Manager and launch.
    Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
    In the next  window name the new library and select the location you want it to be placed.
    Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

  • Leopard crashes alot NEED HELP!

    *Recently i've been getting the "mac osx needs to be shutdown" message with darkened screen. It happens frequently since i installed Leopard and sometimes as much 3 times in one day. Disk utility was no help(disk was fine) repaired permissions, reset pRAM even reinstalled LEopard but still same thing. The report always says this:*
    Sun Nov 18 01:32:18 2007
    panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x0039ddda, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000008, CR3: 0x01068000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x00000000, ECX: 0x0000001c, EDX: 0x00000000
    CR2: 0x00000008, EBP: 0x1b2e7978, ESI: 0x00000000, EDI: 0x1cfa5100
    EFL: 0x00010202, EIP: 0x0039ddda, CS: 0x00000008, DS: 0x00000010
    Error code: 0x00000000
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x1b2e7728 : 0x12b0e1 (0x455670 0x1b2e775c 0x133238 0x0)
    0x1b2e7778 : 0x1a7bed (0x45ea20 0x39ddda 0xe 0x45e1d4)
    0x1b2e7858 : 0x19e517 (0x1b2e7870 0x1 0x1b2e7978 0x39ddda)
    0x1b2e7868 : 0x39ddda (0xe 0x530048 0x1b2e0010 0x1cee0010)
    0x1b2e7978 : 0x247233 (0x1cee9700 0x1680 0x5a0 0x1)
    0x1b2e7a98 : 0x243bc8 (0x2b07344 0x5a0 0x1 0x6401a8c0)
    0x1b2e7c78 : 0x23981c (0x1cee4a00 0x14 0x0 0x5308a4)
    0x1b2e7cb8 : 0x23b59e (0x1cee4a00 0x14 0x6 0x0)
    0x1b2e7dd8 : 0x23b5da (0x1cee4a00 0x0 0x1b2e7e48 0x13669d)
    0x1b2e7df8 : 0x227536 (0x2 0x1cee4a00 0x29f1c7c 0x0)
    0x1b2e7e38 : 0x2165b0 (0x2 0x1cee4a00 0x1b2e7e88 0x1368b0)
    0x1b2e7ec8 : 0x212d2f (0x32ede04 0x2 0x1cee4a00 0x3e5ecc)
    0x1b2e7ef8 : 0x213448 (0x5228e4 0x2e24208 0x1cf14012 0x1b2e7f4c)
    0x1b2e7f68 : 0x2136a6 (0x0 0x1cee4a00 0x0 0x31fcf2c)
    0x1b2e7fc8 : 0x19e2ec (0x31fcf04 0x0 0x1a10b5 0x29f0128)
    Backtrace terminated-invalid frame pointer 0
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9B18
    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
    System model name: MacBook2,1
    *I've upgraded to 10.5.1 hoping that would help, but actually made the problem more frequent.I'm running out of ideas......and im about downgrade back to tiger until Leopard is more stable as i really dont have any other options.*

    I am also experiencing plenty of kernel panic. I have difficulties to believe that this is hardware related since I had no problems with either Tiger or Leopards 10.5 on my macbook pro in months. I installed the 10.5.1 update for leopard 2 days ago and now i have 4 kernel panics a day that look all the same:
    Fri Nov 16 12:54:08 2007
    panic(cpu 1 caller 0x00220D29): "rtunref: bad refcnt 0 for rt=0x52cf738\n"@/SourceCache/xnu/xnu-1228.0.2/bsd/net/route.c:460
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x416aba48 : 0x12b0e1 (0x455670 0x416aba7c 0x133238 0x0)
    0x416aba98 : 0x220d29 (0x46dde4 0x0 0x52cf738 0x71e9a70)
    0x416abab8 : 0x22121d (0x52cf738 0x1 0x4f92c50 0x1361b0)
    0x416abae8 : 0x22ce7a (0x52cf738 0x1 0x22d2a9 0x4f9bf14)
    0x416abb08 : 0x22d2b6 (0x4f9bf14 0x0 0x0 0x23372a)
    0x416abb48 : 0x2496c5 (0x5ce200 0x100000a 0x0 0x22ce3e)
    0x416abb98 : 0x397547 (0xf 0x4f59e4 0x0 0x13e5c86)
    0x416abbd8 : 0x397591 (0xf 0x4f59e4 0x0 0x14)
    0x416abbf8 : 0x238a09 (0xf 0x4f59e4 0x0 0x6)
    0x416abc78 : 0x2397e4 (0x4367cc00 0x14 0x3fc45a 0x0)
    0x416abcb8 : 0x23b59e (0x4367cc00 0x14 0x1 0x0)
    0x416abdd8 : 0x23b5da (0x4367cc00 0x0 0x416abe48 0x13669d)
    0x416abdf8 : 0x227536 (0x2 0x4367cc00 0x5c2ee94 0x0)
    0x416abe38 : 0x2165b0 (0x2 0x4367cc00 0x416abe88 0x1368b0)
    0x416abec8 : 0x212d2f (0x5c23204 0x2 0x4367cc00 0x3e5ecc)
    0x416abef8 : 0x213448 (0x5228e4 0x58c9988 0x4367cc34 0x416abf4c)
    Backtrace continues...
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9B18
    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
    System model name: MacBookPro2,2 (Mac-F42187C8)
    As far as I can understand some problems in the kernel with IP routing, which is pretty annoying. Interesting to mention the crashes only happen if I use some p2p software such as azureus or joost. Anybody else experiencing such an issue?

  • I receive a firfox.exe-Bad Image. Have unistalled and re-installed 3 times. Need help

    The message reads as follows C:\Program Files(x86)\Setting Manager\syslemk\syslemk.dll is either not designed to run on Windows or it contains an error. Try installing Program again using the original installation media or contact your system administrator or the software vendor for support.

    Hi gjlink,
    When I search for this error, all of the results are suggesting to run a malware scan. Please do this first and then try a clean reinstall: Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
    '''Note:''' You might want to print these steps or view them in another browser.
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    #Delete the Firefox installation folder, which is located in one of these locations, by default:
    #*'''Windows:'''
    #**C:\Program Files\Mozilla Firefox
    #**C:\Program Files (x86)\Mozilla Firefox
    #*'''Mac:''' Delete Firefox from the Applications folder.
    #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
    #Now, go ahead and reinstall Firefox:
    ##Double-click the downloaded installation file and go through the steps of the installation wizard.
    ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
    <b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u>
    Please report back to say if this helped you!
    Thank you.

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