I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that. Why do I need to pay so much more?

I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that. Why do I need to pay so much more to add FormsCentral. Is there something in the Creative Cloud that will work the same way?

Hi maybeamy,
Please see Is FormsCentral part of the Creative Cloud?
You can create unlimited offline forms with the desktop application that's included with Acrobat XI as part of Creative Cloud. If you want to track responses, or create more than one web form, you'd need a FormsCentral subscription.
Please let us know if you have additional questions.
Best,
Sara

Similar Messages

Why does my account say I still have a creative cloud membership when it was supposed to be canceled??

Hi, I'm wondering why my account still says I have a creative cloud membership. I want it canceled, I contacted customer support the other day, and they told me it was all taken care of, and that my subscription had been canceled, but it isn't, it's still listed in my account as open. My case number for the chat I had with customer service is 0214825111.

Sorry, this is an open forum, not Adobe support... only Adobe support can help
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I have Adobe Creative Cloud. How do I edit a PDF form I created at work and e-mailed to my home tablet?

I have Adobe Creative Cloud. How do I edit a PDF form I created at work and e-mailed to my home tablet?

Hi Val,
I see! Please see this thread: Is FormsCentral part of the Creative Cloud?
Creative Cloud doesn't include FormsCentral, which is why you're being prompted to upgrade. (An Acrobat Pro subscription, on the other hand, does include FormsCentral.)
Best,
Sara

I have adobe creative cloud how do I get adobe muse

I have adobe creative cloud how do I get adobe muse.
Do I have to but adobe muse separatly or does it come with adobe creative cloud. if so can some one tell me how to download it

Hello,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it becomes a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. You did already try "uninstalling and re-installing". Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
And if you still dont't find Muse after this procedure, Adobe has provided these things, you should use:
Creative Cloud Help/Troubleshoot download and install issues
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html (How many computers ...)
and brandnew: Creative Cloud Help/App doesn’t open; progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Hans-Günter

I want to know on which computers I have adobe creative cloud installed?

Iwant to know on which computers I have adobe creative cloud installed?
They claim that I have it installed on two computers and I think that I have it on one. I do not know of what other computer they are talking about.

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I had to reboot my computer and my download was deleted, I need to download adobe creative cloud again under my account, how I can I do that?

I had to reboot my computer and my original download was deleted, how can I download adobe creative cloud under my account again?

Hi rocion
just sign in with on adobe.com with your account, download CC assets--install on your desktop--sign in at CC asset using your ID--download a program
regards
Deto

I have adobe creative cloud and adobe revel premium accounts/works....to completely sign in to my revel account, i need to find the SERIAL NUMBER for the account....where and how can i learn this number--my mobile device is an HTC One (M8). Android by AT&

here I begin, whenever we can get help?....

Revel does not require a serial number only your Adobe ID and password. If you are having problems locating a serial number for your Creative Cloud subscription you will need to contact Adobe Customer Support.
http://www.adobe.com/company/contact.html
Glenyse

HELP - Adobe Creative Cloud - Your membership plan was changed

Hi,
We recieved an email from adobe, saying that your Creative Clound plan was changed for a trial one.
We don´t know why this happen, your anual plan of Creative Cloud was started at 2014/09/05 according to image below.
Please, help us to resolve this.
Thanks.

I don't read Spanish, but the few words that are similar make it LOOK like there was a problem with your payment... is that correct?
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

My Time Machine is NOT backing up the Apps folder, I do have Adobe Creative Cloud.

Help

Is it backing up any system folders?
Pondini noted that there seemed to be a bug that happens to a few where it doesn't back up the system files.
I think you might need to do a full reset of Time Machine and start it over.
See his Time Machine FAQ: http://pondini.org/OSX/Home.html

Why don't I have a stack for documents on my MacBook Pro? I thought it was supposed to be set up that way...

Just got a MacBook Pro. How come there is no stack for documents on my desktop? How do I create one?

Drag your documents folder from finder and drop it on the right hand side of the dock.

Deploying Adobe Creative Cloud via GPO

A few months ago my long and lasting journey with Adobe CC started and I was pretty eager to deploy the software in our enterprise. As it comes out, with a little help from Adobe, that just made me crazy and a few pretty pointless and sensless tests I finally managed it somehow to get Adobe CC deployment via GPO. None of our users have local admin rights due to restrictive policy in our enterprise. All testing and configuration was made on Windows 7 Enterprise (x86 and x64) machines.
As we don't use SCCM in our environment it was critical to use "simple" GPO rollout for software. As there are MSI's with all the packages I started my journey...
To start it all of:
As it seems, you cannot buy licenses any more permanent and you can buy them via subscription. OK, that's one way to go and since we need all these products in future we went in evaluating it. Since we cannot buy licenses in a big order like adobe wants us to we were only left to buy the creative cloud for teams and not for enterprise. Still, this was fine to, since adobe offered the cloud packager and a lot of documentation, i thought at least.
To test and make sure that we can deploy all of the wanted features of creative cloud we bought 2 licenses for the IT-staff. During testing, late semptember/october 2014, with the cloud packager in version 1.6 I was able to deploy the packages and software as we wanted. Just as information, we wanted our users to have Bridge, Photoshop, InDesign, Illustrator, Dreamveawer, Prelude and the most important thing, we did NOT want the creative cloud desktop application due to company restrictions. Well as mentioned before everything worked as charm and I was just happy to start ordering the licenses for all of our users and get things done
Well, as a lot surely know, the process of ordering the licenses and getting things rolling in a enterprise sometimes takes a little (more) time. After about one or two months later everything was ready and set and I was feeling like this is going to be a piece of cake. Make new packages with the cloud packager, create the gpo's, test the deployment, invite the users and I'm the king of the jungle.
That was what I thought...
Adobe was so nice to release the newer and more improved version (I think 1.7 or 1.8) of the cloud packager, that suddenly hasn't been able to deactivate the creative cloud desktop application. Well, not a problem I thought to myself, I'll just uninstall it later on and it's fine. Since there are about 20 users that were getting the software it would be a not so nice job, but once done it's done and it shouldn't happen again.
Then i was hit by Adobe with a colossal fist right in the face! Why are you asking? Well as I mentioned above, the deployment via GPO worked fine and now? Not anymore, since the exception deployer couldn't install the applications it just broke everything and didn't even try to install the other applications that don't need the exception deployer. After a few e-mails and further testing, run as local admin, run installation after being copied to local, I lost fate that this is ever going to work.
Adobe gave me the best help they could and I even had a deployment expert in on a web session and he gave me a short commandlet (exception deployer) and said that it has to work this way but surprise, it didn't. As I was getting more and more frustrated by this situation and the exception deployer I started to shrink down the packages as much as possible so that there are no applications that needed to be deployed with the exception deployer. I run tests and guess what? It worked! Man, was I happy that after almost a month things started getting in the right shape. As I couldn't sleep because of this mess I started testing the applications that Adobe techs said needed the exception deployer. I created a new package just for Lightroom 5 (yeah, I know there is a newer version out now, but not at that moment) and saw that it landed in this exception folder that is made during packaging with the cloud packager. I was just curious to test it and made a new GPO for just Lightroom, as a MSI was also within the package I figured, why not give it a try? It worked again!?! I was pretty surprised due to the information that it shouldn't be working, as Adobe techs stated.
The simpler problem was the creative cloud desktop application. After having the Adobe techs in on a websession they stated, that it should work if I choose enterprise licensing to get rid of this software. But due to Adobe's updating policy of the creative cloud packager, there has been a newer version released (1.9) that opted out this feature to deactivate the installation of the creative cloud desktop application. I thought myself, why? Just please tell us why Adobe do we need this? But OK, there was also a solutions for this problem, the adobe creative cloud cleaning tool. If you create and XML file that is being read from the cleaning tool you can run this and "almost silently" uninstall the software via GPO. I gave it a shot and it works like a charm.
To be honest I thought, that Adobe due to it's status as THE software company when it comes to creating/editing multimedia content they would know about the problems some of their customers across the globe could be having. As it seems, they don't care enough or haven't ever had somebody with a similar problem(what I cannot believe, but all right) to share some more detailed information about a case like this.
I know, why have we bought it, if we don't need any cloud space? Well it's simple, Adobe creative products are needed and the CS6 products won't be here forever so it's better to start sooner than later with migration to a newer release. Still I was hoping to get more help from Adobe....
Just to share the packages with you:
"Complete 32Bit" package includes: Audition CS6+Updates, Bridge CC, Dreamweaver CC 2014.1, Edge Animate CC 2014, Fireworks CS6, Illustrator CC 2014, Incopy CC 2014, InDesign CC 2014, Photoshop CC 2014, Prelude CS6
"Complete 64Bit" package includes: Audition CS6+Updates, Bridge CC, Dreamweaver CC 2014.1, Edge Animate CC 2014, Fireworks CS6, Illustrator CC 2014, Incopy CC 2014, InDesign CC 2014, Photoshop CC 2014, Prelude CS6, Premiere Pro CC 2014, SpeedGrade CC 2014
"InDesign 32Bit" package includes: InDesign CC 2014
"InDesign 64Bit" package includes: InDesign CC 2014
"Lightroom 5 32Bit" package: Lightroom 5
"Lightroom 5 64Bit" package: Lightroom 5
None of these packages needed the exception deployer to be run. It was all tested on different (also different machine specs) 32bit and 64bit machines. The OS was always Windows 7 Enterprise.
To uninstall the creative cloud desktop application i wrote a batch file:
@ECHO OFF
IF EXIST C:\log_adobe_cc_cleaner\*.* EXIT ## checks if this folder is existent. If not it continues. If there is the folder it stops and won't run again ##
mkdir C:\temp_adobe_cc_cleaner ## creates a temp folder, as the uinstall tool can only be run locally ##
xcopy \\your_server\your_share$\adobecc\adobecc-cleaner\*.* C:\temp_adobe_cc_cleaner\*.* /Y ## copies the complete content of the folder to the newly created local folder ##
call "C:\temp_adobe_cc_cleaner\AdobeCreativeCloudCleanerTool.exe" --cleanupXML=C:\temp_adobe_cc_cleaner\cleanup_desktop_app.xml
xcopy "%Temp%\Adobe Creative Cloud Cleaner Tool.log" "C:\log_adobe_cc_cleaner\*.*" /Y ## copies the log file to folder, creates the folder itself ##
rmdir /q /s "C:\temp_adobe_cc_cleaner" ## removes the adobe creative cloud unintaller from local machine, leaves the log file folder for further check if the creative cloud uninstall tool needs to be rerun ##
The XML file has following written:
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>

</Properties>
<CreativeCloud>
<Product productName="Adobe Creative Cloud" version="2.0"/>

</CreativeCloud>
<AdobeIdCredentials>

</AdobeIdCredentials>
</Products>
Updating of the Adobe products is done with Secunia CSI in our enterprise, but there is also the posibility to remotely run the updatemanager.exe or via logon/logoff script.
What I also found out, was the dependency of vcredist for adobe products. You need the 2010, 2012 of them and most importantly in the x86 and x64 version! In case you get a .DLL missing error.
I hope this here helps someone who has lost a lot of nerves and a lot of time due to the deployment of Adobe creative cloud applications. I stil hope that there is going to be a better and easier way to deploy this.
Excuse me for the bad english, good luck with your deployment and maybe we can get Adobe a bit smarter from our all experience to make us a good deployment method.
Toni

Slim.nl is an indirect seller of Adobe products whose policies are not known to us. In our server we do not see any purchase from Adobe.com.
Please try to purchase from https://store2.adobe.com/cfusion/store/html/index.cfm?store=OLS-NL&event=displayProduct&ca tegoryPath=/Applications/AcrobatProX
You do have an Adobe ID with the Email provided here.
Regards
Rajshree

Adobe Creative Cloud on Windows + Adobe Acrobat - Keeps going into Demo mode

Hi,
Not sure my subject line is accurate, but here's my situation.
I have Adobe Creative Cloud - Student Membership.
I have it installed on my Macbook Pro on both the Mac OS X 10.9.2 and Windows 8.1 (Boot Camp) side.
So this counts as two computers... I have not installed it on any other computer. Nor have I attempted to sign in to it on any other computer.
On the Mac side everything is fine.
On the Windows side... Creative Cloud refuses to stay signed in. Now, I don't mind clicking sign in and typing my password... it's annoying, but fine... I'll deal with it.
What I do mind... is Acrobat closing after about 30-45 seconds while I'm in the middle of doing something. I'll have set everything up and then bam the window closes, no warnings, no requests to save... NOTHING...
So, I'll do it again... and again... it'll happen. Eventually it asks me to sign back in and then I'm good for a while. But it reverts to Demo mode saying I have no trial days left. But, I'm a paying member!!!! I shouldn't have to a) log in every day (or sometimes several times a day) or b) have my program literally close without warning while I'm working in it - and sometimes not being able to save the work I just did - and twice already stuff that I CAN'T get back (luckily nothing critical yet).
Now the shutting down/closing issue seems to be only Acrobat. The other apps seem to behave as long as I log in with the Creative Cloud systray app.
Any suggestions???
Thanks!

MaxSvedlove please see You are no longer signed into your Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html for information on how to resolve your sign in difficulties.

Adobe Creative Cloud apps runs trial mode in 2nd computer

Hi,
I have adobe creative cloud team subscription. In FAQ says I can install apps up to two computers.
I have creative cloud install in Windows 7 PC and MacBook with same adobe ID, in windows 7 apps are working perfectly fine. But in MacBook apps are running in trial mode. Any reasons for this?
Thank you...!

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

All Adobe Creative Cloud apps fail to work, creating new user Home folder fixed it.

We have Adobe Creative Cloud device licenses. I had a user contact me yesterday with these problems.
Adobe Photoshop CC 2014 - error opening, "could not complete your request because the file is locked do not have necessary access permissions or another program is using the file photoshop"
Adobe Illustrator CC 2014 - error opening, "the operation cannot complete because of an unknown error [cant]"
Adobe InDesign CC 2014 - would crash when opening, no error given
These same apps worked when logged in as a different user.
None of these worked:
I tried removing all kinds of user Adobe preferences, Application Support files, etc.
Deleted ~/.adobe
I fixed permissions on the user's home folder.
Renamed user's Home/Library to LibraryBak.
Uninstalling and reinstalling CC.
What finally worked was creating a new user and copying the contents of the broken user home directory over, except for Home/* level hidden files. (eg: .adobe, bash_history) Basically I just copied over the visible folders and used the Terminal to copy of the hidden ~/Library folder.
Does anyone have any idea what the exact cause was? What file/folder could've been deleted to fix this instead of the longer route I took?

This wasn't answered and I see that it's still not resolved.

Adobe Creative Cloud Extension Manager CC for Vista 64bit OS

Hello I discovered that I do not have Adobe Creative Cloud Extension Manager CC installed and tried to download it from your site. When I hit the download button it says that it is not compatible with my OS Vista 64bit.
Do you have a link to a compatible version that I can download and install to work will all of my Adobe Creative Cloud Applications such as photoshop etc.

Hi Susan,
Extension Manager and most of the other Creative Cloud application are not supported on the Windows Vista.
You can download and install Extension Manager CC from
http://www.adobe.com/exchange/em_download/
However it may work or not.
Thanks,
Manish Sharma

I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that. Why do I need to pay so much more?

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