I have Adobe Reader on my iPad. I cannot purchase a subscription.

It's a 5th generation iPad,in excellent condition, but it hardly matters because I cannot purchase the same option on my new iPad Air.
I was able to purchase the first of the three options: Acrobat.com
I was able to purchase the second of the three options: Adobe Export PDF.
What I cannot, absolutely, frustratingly am unable to do is purchase the third option: Adobe PDF Pack. the screen comes up with the list of package features, I press the purchase button at the bottom, the button highlights like it knows it's selected, and...nothing. It will NOT permit me to purchase this pack, and I can find no reasons, on the forum or elsewhere, that say or warn of a problem.
Most frustratingly, I can't get in touch with a customer service rep to ask for assistance or any other questions. This is flatly unacceptable when I pay all my subscriptions on time like clockwork, have been working with Adobe for YEARS, and have spent enough money with them to put someone's child through college, and that's no joke. (Remember "Framemaker" and "PageMaker"? That gives a clue as to how far back my working relationship with Adobe goes, and if I can't get assistance with this, after an hour of funding with it, and two hours searching for answers, I'm just about ready to drop Adobe altogether. And why can't we use Acrobat on iPads? That would display everything!
I'm including screen-shots, as was suggested.
Please help --- for the preservation of my sanity, if nothing else.
Thank you to anyone with answers and/or a fix.
Raven
Post Script: another post with another screen-shots due to issues with loading.
Message was edited by: Raven Clarke

Why can't we use Acrobat Pro for mobile devices? Save a whole lot of headaches!!! Now I have to return this subscription.

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