I have an 13" Macbook pro bought for me as a gift last year and i just started using it. Unfortunately two days back i put it on but it wont come on. Took it to an apple shop in Lagos Nigeria and am being told it has to do with the top case. what can i do

I have an issue with my Macbookpro 13". It stopped coming on when i wanted to use it and now the technician says it is the top case that has to be replaced since it appears i have applied too much pressure on the power key.
My challenge is that it is gift from my Boss to me and he is no longer in the country and i doubt if he still has the purchase receipt. I am being told that before it can be ordered, i need to produce evidence of purchase. What can i do?
The book is already out of warranty and i dont know why a purchase recieipt is key
Can anyone help as i have information locked up there i need to access. I am in Lagos Nigeria

Expanding on what Tim said to make sure it's clear, only the carrier to which the iPhone is locked can authorize unlocking. If Optus is the original carrier, as would seem to be the case, O2 would not be able to unlock it. Only Optus can authorize the unlock, so you'll need to contact them. They say, though, that only the account holder can apply for unlocking, so you might not be able to get it unlocked and will have to work through the person from whom you bought the iPhone.
For more information, see the Optus FAQ on unlocking.
Regards.

Similar Messages

I bought a $15 app GTA Vice City a while ago and I just started using it and it doesn't work. I checked all the requirements and my laptop meets all of them. I also have contacted Rockstar Games and they didn't help. Can I get my money back? Its annoying.

I bought a $15 app GTA Vice City a while ago and I just started using it and it doesn't work. I checked all the requirements and my laptop meets all of them. I also have contacted Rockstar Games and they didn't help. Can I get my money back? Its frustruating.

Hi...
Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
But since you are not getting any help from the developer, you can use the email form to contact Apple and ask for a refund > Apple - Support - Mac App Store - Contact Support.
No guarantees.

I dropped my phone in the water I know it's not covered with the Warranty so what can I do can I trad it in and get a new one and pay some kind of money or do I have too just buy a whole new phone?

I dropped my phone in the water I know it's not covered with the Warranty so what can I do can I trad it in and get a new one and pay some kind of money or do I have too just buy a whole new phone?

The genius bar folks will be glad to help...and if you have backed up your iPhone in iCloud they will restore the backup to the replacement iPhone for you while you wait.
Call or email for an appointment, you don't want to add to your frustration by standing around waiting for someone to get free to help you.

I have an iPad Mini which after being on charge has now frozen with the iCloud Backup box in the middle of the screen which in spite of pushing OK many times will not go away or unlock the screen or iPad

I have an iPad Mini which after charging has now frozen with the iCloud Backup text box in the middle of the screen and OK 'button' registers when tapped but remain locked with nothing operating. It is fully charged.

Have you tried a soft-reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Macbook pro-bought for myself, now gift to my parents

I currently have a macbook pro, and have had it since May. I would like to give pass it down to my parents to have a fast machine at home.. How do I erase everything, setup their own account, etc.. so that when they receive it in the mail, they will be ready set go.
any help on this would be great!
thanks,
john

Prepare Your Mac for Sale
Boot from the OS X Installer Disc One that came with the computer. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select the startup volume from the left side list then click on the Erase tab. Set the format type to Mac OS Extended (Journaled) then click on the Options button. Select the one pass Zero Data option and click on the OK button. Then click on the Erase button.
Note: You can skip the Zero Data option if you are not concerned about removing sensitive personal data from the hard drive. If you choose to skip this part of the process then it is possible for others to recover data from the hard drive. The Zero Data procedure will prevent others from getting access to your personal information.
This process will take 30 minutes to several hours depending upon the size of the hard drive. After formatting has completed quit DU and return to the installer. Now complete the OS X installation. At the completion of the installation do not restart the computer. Instead just shut it off. The next user will be presented with the Setup Assistant when they turn on the computer just as it would if new out of the box.

TS1292 I have a new macbook pro bought around a month ago so either the end of June or the beginning of July I know I should have a free upgrade to Snow Lion how do I get it

I should have a free upgrade to Snow Lion since the Macbookpro is around a month old now I have tried to upgrade to Snow Lion from the App store but it wants me to buy it . How do I get the free upgrade?

iWork! But Office 2008 or 2011 will run fine on Lion
Lion is awesome, and if you purchased your MacBook Pro since June 6th, go here to get a free copy> http://www.apple.com/macosx/uptodate/
The bugs are few and far apart

My iphone doesnt want to start.all it shows is the apple icon.nothing more.i have tried holding the home button together with the lock button.what can i do .thanks

my iphone 4 doesnt want to start . all it shows is the apple icon.i have tried holding the home button together with the lock button. nothing seems to work . please help.

Plug the iPhone in with the Wall Charger. Then while plugged in do the Reset again, hold both Home and Power buttons until the iPhone Restarts. This usually begins to happen in less than 20 seconds time.
If you this does not work you can try to Restore the Firmware on your iPhone. If you decide to do this, connect your iPhone to your computer with iTunes open. Hold both the Home and Power buttons until the iPhone is detected by iTunes in Recovery Mode, this takes about 20 seconds time. Restore your iPhone.
If this does not work, you can try to Restore the Firmware on your iPhone in DFU Mode. Connect your iPhone to your computer with iTunes open. Hold both Home and Power buttons for exactly 10 seconds, release the Power Button and keep holding the Home Button until iTunes recognizes the iPhone in Recovery Mode, about 20 seconds more time. Restore the iPhone.
If this does not work and you have Warranty or AppleCare Coverage take your iPhone to Apple for resolution of the problem.

HT1727 the computer my itunes were on completely crashed. i rebuilt my files on a new computer but my 4th generation ipod will not sync with the new library. what can i do to have the two devices work together again?

the computer my itunes were on completely crashed, nothing was recoverable. i bought a new computer but my ipod would not sync with it. i rebuilt my itunes library from scratch but my ipod will not sync with it.how do i get the two devices to sync?

Follow the steps given here…
Syncing to a "New" Computer or replacing a "crashed" Hard Drive

I have an iphone 4 and i cant activate it. It say that the card installed is not compatible with the activation policy. what can i do ?

need help with activation of an iphone 4. PLS help me

Try here > http://support.apple.com/kb/TS3424
Also see this discussion.
https://discussions.apple.com/message/21189708

Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive

Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive.
Tried to reset pram, smc, nvram.
Tried installing new RAM.
Tried installing new hard drive.
You should know that my internal drive is installed in a cheap external case and plugged in a USB 2.0 port because i am waiting for a new hard drive cable.all
Yep all good things happened to me...i don't know if all these problems are linked, ahh and also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost. My computer is not under warranty anymore so i'd like to avoid a trip to the Apple store but i'm close to doing just that.
Any help appreciated...

It's diagnostic software. It's supposed to help you find problems. I don't think anyone is making any software yet that fixes hardware problems.
That said, the two comments:
Le husky wrote:
Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive....
.....also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost....
would lead me to think it's the logic board. On older MacBook Pro's both the USB I/O ports and the keyboard/trackpad are fed out of an integrated USB controller integrated into the South Bridge I/O controller. On newer models, the USB ports come out of an integrated North/South bridge controller and the keyboard/trackpad are handled by an SMC controller, which itself interfaces with the I/O controller. All of these items are on the logic board, and they're all unrepairable.
...unless of course the "internal drive [that] is installed in a cheap external case" is itself causing the problems. Another thing to try might be a different USB port, if you haven't done so already.
I didn't know the price for Scannerz went up. I could have sworn I only paid 30-some bucks for it. Maybe it was on sale at the time. I don't remember.
In any case, good luck.

HT201412 My Macbook pro freezes for few minutes every time I startup after charging

My Macbook pro freezes for few minutes every time I startup after charging
I am using the latest update of IoS

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
:[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd tab, moving the trackpad on the apple, but no. HELP!

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd+tab, moving the trackpad on the apple, but no. HELP!

Dear John,
thank you for your prompt reply. After I sent the email, I left the wheel spinning to see if it would eventually stop. It didn't, but after a while the screen turned blue, so I decided to switch everything off with a forced shut-down. I could not restart with the OS DVDs because I am currently away from home, but fortunately everything was more or less fine after restarting. It then got stuck again, I forced it shut again, restarted again, and now it seem to work but I won't overdo it and will switch off smoothly after writing this (unless it gets stuck again). Last April I have replaced the HD, so it's now just under 6 months old. And, of course, since the crash occurred when I was abroad and had backed up just before I left, I have lost only a few days' work. Still, and I know this will make me hugely unpopular here, with my 5 previous laptops running on MS Windows I never had a problem. Which does not mean I loved the OS, or I would not have switched to Mac.
Anyway, and this is the main reason for this message, thank you very much again for your speedy intervention.
Claudia

I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion

I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion was installed via App Store anyway.
So here's what I done so far:
tried resetting PRAM - No success
Done disk utility. Disk verified with no errors. I even re formatted disk. - no success starting.
Tried re installing mountain lion via download . It froze halfway installing -no success.
Tried backing up a time machine backup from my USB hard drive. It froze at 1% - no success
Tried booting from safe mode - no success
Tried the command line boot - no success.
Please someone help!

Sounds like the hard dre has left the building, Died, in the Sh*tter, Gone to the hard drive resting place in the sky.
Buy a new drive connect it to the system with a SATA to USB adapter and see if you can install Mt Lion on that drive connected externally. If you can then the drive inside your system has failed.
Oh Wait!!!! You have the 2009 model. They are known for bad drive to logic board cables. So it may not be the drive itself but the cable going from the drive to the logic board. Do the same as above then if the system runs OK with the new drive connected externally install it in the system and see if it boots. If it does you are good to go. If it doesn't then it is more then likely the cable that hs failed.
I would suggest you also SAVE a copy of that download of Mt Lion and create a USB install drive from it using Lion Disk Maker, once you get your system up and running.

Having problems watching a tv series on iTunes on my macbook pro. bought from iTunes on this device but when i go to play it all it does is have a black screen and nothing happens or plays at all. any suggestions?

having problems watching a tv series on iTunes on my macbook pro. bought from iTunes on this device but when i go to play it all it does is have a black screen and nothing happens or plays at all. any suggestions?

Hello toddy7,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: How to install the latest version
http://support.apple.com/kb/ht5654
Mac: Choose iTunes > Check for Updates.
Have a nice day,
Mario

I have a new macBook Pro 15 and need to purchase best, easiest usb for backup - help please

I have a new MacBook Pro 15" and need to purchase the easiest, cost-effective USB for backup. I have never done a backup and don't know what to buy. Thanks much from an obvious novice.

Look at these two links to OWC products. Note that one is for enclosures only so an appropriate HDD would have to be added. This at least should give you an idea of what is available.
http://eshop.macsales.com/shop/USB2/OWC_Express
http://eshop.macsales.com/shop/firewire/on-the-go
Ciao.

I have an 13" Macbook pro bought for me as a gift last year and i just started using it. Unfortunately two days back i put it on but it wont come on. Took it to an apple shop in Lagos Nigeria and am being told it has to do with the top case. what can i do

Similar Messages

Maybe you are looking for