I have an active creative cloud subscription, yet I am still being asked for serial numbers?

I have an active creative cloud subscription, yet I am still being asked for serial numbers. How do I proceed?

How did you download the software? For Creative Cloud, you should download from http://creative.adobe.com (which will install through an application called AAM). If you have a trial installation, and bought Creative Cloud, that could be the cause.
Please see http://forums.adobe.com/message/4397400#4397400 for more detailed information.
James

Similar Messages

  • I have the Creative Cloud Photography plan why am I being asked for a serial number?

    I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

    Branching to a separate discussion.
    C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number.  If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
    For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Photoshop asking for serial number when I have an active Creative Cloud subscription

    I purchased a year subscription to Creative Cloud and when I launch Photoshop and click on license software, it shows my correct adobe id but then asks me for a serial number. How can I fix this? I am on Mac OS X v. 10.8.2

    Hi Cujodvm,
    If you had a beta version of Photoshop CS6 you would want to uninstall it and reinstall through the Adobe Application Manager. So long as it was installed through the Adobe Application Manager you should only have to click the "License this software" button and sign in with your Adobe ID.
    There is an issue with Photoshop CS6 specifically happening right now in which the product reverts to trial after the 3rd or 4th launch, our engineering team will be addressing this soon with another product update. I'm not sure if that is related or not.
    We have this document about the issue
    Trial screen displays when you open Photoshop CS6
    http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html
    -Dave

  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
    ... but nothing seems to be working. Any ideas?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate

    Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate the subscription - sometimes twice, three times during a single product session usage? It's really out of control with Acrobat Pro where I am routinely asked to agree to a trial subscription. Why, I have a full subscription?? Almost everytime I open a PDF file, I am asked to sign-in - this is a huge time burner and completely ridiculous! This new subscription model is extremely frustrating to deal with day in and day out - please fix this mess.

    I have been having this same problem for the past few weeks.  I ran the subscription with no problems since August of 2013. I agree this is time consuming and frustrating. It has now started to do it with illustrator too.  I am not sure if it started when I updated. 
    I thought I solved the problem last weekend, when I removed an old trial version.  However, I didn't exit Photoshop because it was having this problem and I didn't want to deal with it. My computer updated and restarted and the problem is occuring again.

  • I have a full Creative Cloud subscription. How do I add email hosting to my free website?

    I have a full Creative Cloud subscription. How do I add email hosting to my free hosted website?

    FIRST check with Adobe to find out if you may cancel what you have without a fee
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    Then cancel what you have
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    And finally buy a new subscription
    Cloud Plans https://creative.adobe.com/plans
    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
    -Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

  • I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is

    I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is lots of help to upgrade but not down grade.

    FIRST check with Adobe to find out if you may cancel what you have without a fee
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    Then cancel what you have
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    And finally buy a new subscription
    Cloud Plans https://creative.adobe.com/plans
    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
    -Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

  • Have subscription, still being asked for credit

    I have a World subscription and am able to place calls to some overseas phone number.  But for others, I am being told that I don't have enough credits.  Not exactly sure why I am being asked for credits to complete a call when I have a world subscription? John

    Hi there,
    I talked to the help desk at adobe before purchasing a single application creative cloud membership. I asked them if - with this - I'd be able to publish an ipad application.
    They assured me that yes, I'd be able to do this. Now every time I go to publish my app, I get asked to purchase a serial number. What is going on here please?
    Thank you
    Naomi

  • I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    >enter my CC serial number
    I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
    -Install, update or UNinstall, and launch after installing

  • I had been getting prompts to buy Acrobat XI Pro when I have a full Creative Cloud subscription

    I had been getting windows popping up when I would open a pdf file in Acrobat that I need to purchase it when I have been paying approximately $54 a month for Creative Cloud! I would just close out the window because I have a Creative Cloud subscription that covers Acrobat. Now I cannot even open a pdf file at all because I got the message that my trial period of Acrobat has run out!!!
    How can I fix this??

    Hi Chris,
    On the trial period screen of Acrobat, please select 'License this software' and use your Adobe ID to license it.
    The subscription is linked to your Adobe ID.
    Please let me know if it worked for you or not.
    Regards,
    Ravi

  • I have a full creative cloud subscription, do I still have to pay for Forms Central?

    I have Acrobat XI as part of my Creative Cloud subscription, why or do I have to upgrade and pay for Forms Central too, this seems a bit harsh and greedy in my opinion. I am just a single user.

    Hi Chris,
    On the trial period screen of Acrobat, please select 'License this software' and use your Adobe ID to license it.
    The subscription is linked to your Adobe ID.
    Please let me know if it worked for you or not.
    Regards,
    Ravi

  • I have purchase a Creative Cloud Membership yet my programs have expired trials?

    I have purchased the Creative Cloud and my photoshop, illustrator and indesign are all telling me that my trial has expired.
    What trial? I have paid to have creative cloud for a year?! Please help.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I have 2 seperate Creative Cloud subscriptions. Would I be able to merge both into a single account?

    Hi, I use 2 seperate Creative Cloud subscriptions as we use more than the 2 computers that one licence gives you.
    Are we able to merge both accounts into 1? Finding it difficult to distinguish which account is on which machine.
    Having just 1 account would make things so much easier.

    CC are Adobe ID based subscriptions. Each Adobe ID allows two activations. So merging of accounts cannot be done.
    The best option for you can be CC for Team where you can assign seats to different users.
    Refer to Creative Cloud Help | Creative Cloud for teams
    You can get the present CC cancelled without cancellation fee if you purchase CC for Team.
    Regards
    Rajshree

  • How many Bus Catalyst sites can I have with my Creative Cloud subscription?

    I have a creative cloud subscription with all products.  I also created one bus catalyst server site.  How many bus catalyst server sites may I have with my single subscription?
    Thanks.
    Dawn

    It is five, but there is no email offered with these sites. You must upgrade to (paid) basic "+" to have email.

  • My creative cloud license is now making each app ask for a serial number

    What do I do? I have a creative cloud license that in fact paid 2 days ago, but when I try and boot any application in the suite it says it is a trial and that I need to enter a serial number. WTF!
    I am on Mac OS X 10.8.2 and have the full creative cloud licensed. It was working perfectly well until 2 days ago. Nothing has changed, but it is not working. Please help!

    OK... I'm in. I was sent a link for an updated Adobe Application Manager.
    Installed it, opened  InDesign, got prompted to sign into my cloud account, and no prompt for a serial number this time.
    I'm back in business. Here are the links provided (Mac or PC) by the support person.
    http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager6.2_all.dmg
    http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager6.2_all.exe

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