I have an Apple Configurator install that wont recognize an iPad when I attach it via USB. I cant prepare it or refresh it. It was supervised. I get an error message that says "policy does not have correct profile data". Please help!!!

I have an Apple Configurator install that wont recognize an iPad when I attach it via USB. I cant prepare it or refresh it. It was supervised. I get an error message that says "policy does not have correct profile data". At some point there was a mismatch between the profile on the iPad and the MAC server. The profile on the MAC server has been deleted and the iPad has been erased and reset to default. I need to be able to get Configurator to recognize this device to prepare it for deployment and issue Apps to it. Please help!!

Run the application 'Terminal.app' which you will find in '/Applications/Utilities' on your Macintosh.
Type this into it: defaults delete com.apple.configurator PreprationSavedPolicyDefaultsKey
Hit the return key.
If you get no error message, it worked, and you can quit the app.

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<BLOCKQUOTE>quote:<HR>Originally posted by [email protected]:
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null

Apple Configurator: "Policy does not have correct profile data."

I keep getting the message "Policy does not have correct profile data." when I'm trying to prepare new devices in Apple Configurator 1.2. Existing devices work fine, and I was able to prepare a few new devices before getting this error. Any advice besides "wipe and restart" AGAIN?

defaults delete com.apple.configurator PreprationSavedPolicyDefaultsKey
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