I have an HP Officejet 6500 E709N that I can't print from but only from my laptop

This printer used to work great. My desktop and laptop were both running Vista. After a while it stopped printing from the laptop, but continued to print from the desktop. I changed to Windows 7 for my laptop and it worked for a while then I couldn't consistently print from my laptop. The desktop (HP desktop) never has a problem. I recently got a new HP laptop with Windows 7 and the first couple weeks it printed fine, but now it still prints from the desktop but never directly prints from the laptop. The Printer window says "user intervention required" but I can find no problems. Again it ALWAYS prints from the desktop. All computers are connected wirelessly through a wireless router. Sometimes when I try to print from the laptop I will find it printed a day or two later. i don't know when it prints and it doesn't always do it. I have tried to uninstall and reinstall on both computers, I've tried the HP Print and Scan Doctor, and I've tried turning print sharing on and off all to no avail. Can someone help me?

You are receiving the error in the print queue status window. User Intervention on that screen can mean a number of things.
Are the cartridges in the printer HP genuine or third party cartridges? I have come across several posts that indicate the issue with this error on the computer was related to using third party cartridges as the problem went away after inserting genuine cartridges.
This post and this post indicate that faulty third party cartridges were at fault.
This post indicates that logging out of the computer and rebooting it resolved the issue.
You can also review this Microsoft Answer's post from a support engineer. Method 1 and Method 2 have already been performed, so start with method 3. The FixIt in method 4 is a different FixIt than what we have already tried.
Let me know what happens.
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I have an HP Officejet 6500 E709n wireless printing problem

I am using a macbook and Safari 10.6.8. When I set the HP printer to work wireless over the home modem it will work just fine for awhile. Then some days later it won't find the printer and I have go to the printer and re-enter everything to get it back online to print wireless again. I have to do this over and over. I have downloaded the lasted updates for the printer and no change. Has anyone else run into this and found any solutions. Thanks for any expertise.
Tom

How does your printer get its IP address? If it uses DHCP, try a static address. I had symptoms similar to yours, but after giving it a static address, I've not had problems printing or scanning. I suspect that when the printer goes to sleep, it does not reconnect to the network properly. And, same as you, rebooting things works for a while. I've only just tried this today, so I don't want to say its definitively fixed, but up until now, printing/scanning would work until it went to sleep. If I'm proven wrong, I'll post again.

I have a iPad Air and iPhone 4s and I have a app on my iPhone that I can watch movie on but as the screens to small I would like to watch the. On my ipad, how do I connect my iPhone to my ipad to watch the movie?

I have a ipad and a hone and on my iPhone I have a app that plays movies my son keeps complaining the screen is to small on the phone so I would like to know if it's possible I to connect my iPhone to my ipad so we can watch the movie on a bigger screen? Please help people, and before you say I have tried downloading the app on to my ipad but they no longer do the app so that's not possible

You don't and can't.

Hp officejet 6500 e709n series wireless network connection issues

My HP officejet 6500 e709n series all-in-one printer was working perfectly fine the last time I used it (admittedly a couple of months ago). Now it seems like the printer thinks it is connected to the wireless network, but the computer thinks it isn't. I have run the wireless network test report off the printer a couple of times. The first time it said it couldn't detect any issues. The second time it said the only possible issue is that "MAC address filtering may be enabled on your wireles router". I have NO IDEA how to turn that off. I also don't know why this would suddenly be an issue since the printer was working fine a couple of months ago and we haven't changed anything since then. I have also run the network configuration page off the printer and it seems to think everything is fine.
When I run the troubleshooter off my computer (hp pavilion running Windows 7) it says "Printer hp officejet 6500 e709n series fax cannot be contacted over the network". I am getting very frustrated. How do I fix this problem?

What router? What operating system? Have you run the Wireless Setup WIzard from the Network menu on the front of the printer? Do that.
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I am employed by HP

HP Officejet 6500 (E709n) wireless mobile printing issues using Wi-Fi...

I have an HP Officejet 6500 (E709n series) that I can no longer print from my Android based device. I have the latest drivers installed on my Win-7 64 bit Premium edition and have flashed the most current firmware available on HP's site. There was a time not long ago where I downloaded and installed an HP app from the Android Market which allowed my mobile device to print to my wi-fi enabled and configured HP 6500. My phone crashed so I had to re-download and install apps. It seems HP ePrint Home&Biz app is the only option here and from what I've read, this app is not compatible with hP ePrint. Am I missing something or is this completely lame to discontinue support for a printer hardly a year old?
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Hello JayyTeee,
I do apologize for the issue you are having.
It sounds as though you are printing wirelessly from your Android phone on the same network as the printer.
This is actually different from ePrint.
The Home & Biz app is designed primarily to print on the same wireless network.
If the app is not finding the printer, I would make sure the phone and printer are on the same network.
If they are on the same network, then I would try uninstalling and reinstalling the Home & Biz app from the Android Market.
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Problems printing from Google Chrome browser using my HP Officejet 6500 E709n Series printer

Dear Sir or Madam:
I am using Microsoft Windows XP Home Edition Version 2002 Service Pack 3 desktop computer.
I have a HP Officejet 6500 E709n Series printer.
I am encountering some problems printing from my Google Chrome browser in my Outlook.com account because when I try to change some settings in the print dialog interface the printout comes out incorrectly.
Below are the 2 snapshots of the print dialog interface of Google Chrome browser before printing an email message from my Outlook.com account.
Are there any software updates to correct this problem?
Please reply back soon.
Thanks.
Sincerely,
Etow

Welcome to the forums Etow,
I saw your post about the issue you are having with printing from Google Chrome. Have you tried disabling your pop up blocker to see if that will help? Also see this guide about Printing with Chrome.
If the above does not help, try using Firefox or Internet Explorer to print.
Have a great Friday
R a i n b o w 7000I work on behalf of HP
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Print mirror image on HP Officejet 6500 E709n Series

I have the HP Officejet 6500 E709n Series and am wondering if it is capable of printing a mirror image? I am trying to do an iron transfer to tanktops and need the image flipped.
I called the HP Support number, the printer is out of warranty and of course they said they could help me for $25 - when asked what they would do for that they wouldn't say.
I'm sure it can print a mirror image, this baby can do anything, so I really don't want to pay the money and then have them show me the button I'm supposed to push.
I've checked in printer properties and everywhere and can't seem to figure it out. Please help!

Hi,
Please use the following instruction:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=bpu02032&lc=en&product=61561
Other option: using other tool(s) to flip the image BEFORE print. If images/photos, you can flip before hand:
Regards.
BH
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Problems with eprint for Officejet 6500 e709n

Hi - I have a HP Officejet 6500 e709n printer. when I go to setup there is not web services option under any of the menus. I've printed a configuration page which shows that web services is enable but can't figure out how to print the web services information page. we had this printer attached to both my husband's and my ipads now it is nowhere to be found. andy help is greatly appreciated. thanks.

Hi,
Cloud Services as HP ePrint or Print Apps are only available for newer models, such fucctionality is not available as part of the HP Officejet 6500 (E709) Series.
You may find any supported products for Web Services listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en#N77
You may print from iPad using the HP ePrint mobile app through your local network however:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3795314&tmp...
Shlomi
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HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
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I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

I have a officejdet 6500 e709n that is compatible with xp and vista, I have windows 7 on my laptop

HP walked me thru a process so that I could use the wireless printer but now I've moved and I need to go thru this process again because I have a new router and they want to charge me $37. Can you help me?

OK, from the front of the printer: Setup > Network > Restore Network Defaults.
Now, from that same Network menu run the Wireless Setup Wizard. This will connect your printer to your network.
Now, on your PC, go to Control Panel > Devices & Printers and delete the printer (highlight it and hit the Delete key on the keyboard).
Finally, add the new instance of the printer:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
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How do I print #12 envelopes with HP Officejet 6500 E709n Series printer?

When I try to print 4.75" x 11" (#12 envelopes) on my HP Officejet 6500 E709n Series printer, it gives an error msg. and will not print. Is there a work around for this, or do I have to use #10 size and make it do?
Win XP pro, MS word.

You could try creating 'paper' the size of the #12 envelope, and try that possibly.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Wireless Printing to HP Officejet 6500 E709n

I reciently changed from Droid to Iphone 5.
Using droid mobil hot spot I could connect wirelessly to my computers and my printer HP Officejet 6500 E709n.
With the Iphone 5 hot spot I can connect to my computers but with the HP printed I can see the modem during the wireless set up
but when I enter the WPA Passphrase it will not connect. I get an error print out from the HP noting, MAC address filtering may be enabled on the wireless router (I Phone5) This can prevent you HP printer from connecting to the wireless network during setup. Temperoraly disable the MAC Address filtering on the wireless router then run wireless network setup to configure the printer.
Anyone have a fix to this.

With an iphone the native printing is built in. no set up per se except your iphone has to be on the home network which you connect to via your settings then click on wifi then it will search for your home network. If you see your home network ssid then click it then on connect. if it has a pass phrase it will request it, then it will connect.
When you are looking at a web page or an email on the iphone you need only click on the circular arrow. Select print and then select the wireless printer from the selections found. in my house I use an hp D410a All in one and a new Canon Pixma 3220 which is set up on my home network. I select the printer I want and it prints via air print .
You do not need an HP Printing app for the Apple iPhone. As long as you have set up the HP Printer or any wireless printer to your network the iPhone will print to it. No special drivers are necessary.
Hope that helped? if not post back.

HP Officejet 6500 E709n Series wireless reads offline

I just installed the HP Officejet 6500 E709n Series on my HP Pavilion (Vista 32 bit) and I use a Linksys router. The install appeared to be successful, but I cannot print. All my other wireless devices are online and working as expected.
I get the messages the 'printer is offline' , 'document failed to print' and 'printer is disconnected'. I've run through the HP guided solutions and the only thing that it appeared that I needed to change was the port - from 'HP_192.168.1.105... Standard TCP/IP' to 'USB001 Virtual...'. According to the guide everything else was configured properly. Any guidance would much be appreciated.
Thanks

I am having this exact same problem with our Officejet 6500 E709n. Our printer is connected to a Cradlepoint CTR500 wireless router with WPA encryption. The primary device that uses this printer is a HP Probook Windows 7 Pro 32bit laptop that is also connected wirelessly. We use Symantec Endpoint Protection for antivirus only, no firewall is installed with this Symantec product. Windows 7 Firewall is on, but I have tried shutting this off also.
The 6500 constantly either disappears from the laptop (requiring a reinstall or on occasion a reboot works) -or- sometimes the unit will print but the "HP Solution Center" does not open and says that the printer is not fully installed. On occasions where a reboot fixes it, the printer ALWAYS shows up "use printer offline" so we need to go uncheck that also. I have called HP and used the chat option 4 times now and get nowhere. Every time I am instructed to reinstall the software (on occasion I am prompted to use L2 and L3 of the uninstall utility) but it ALWAYS happens again in a few days or weeks.
I can always ping the 6500, access it with a web browser, etc. The device has a hard coded IP address. Something tells me that the HP software is searching for the printer at bootup, and removes it when it is not found. The delay the laptop experiences in connecting to the wireless network might be preventing the software from finding the printer each time, or perhaps the fact that the device hibernates or moves to another network where the printer is not present.
If there is a solution to this, PLEASE let me know. Otherwise I am more than likely going to simply replace this device as the time saved in troubleshooting this will save us money.

I have an HP Officejet 6500 E709N that I can't print from but only from my laptop

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