I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?

Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
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I am employed by HP

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HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

I have an hp photosmart c7250 all-in-one the wireless radio is not functioning

I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?
This question was solved.
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Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

The printer has had difficulty finding the wireless router.
I had a problem with the print coming out on an angle.
I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

Try resetting the printer. Turn it off. Hold the # and 9 keys while turning it back on.
If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
Wireless on PASS
Wireless working FAIL
and everything following that stated as 'not run'.
Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
So the question is, is this a hardware fault, and if so what can be done about it?

Hello,
Yes, it is an hardware issue and indicates that the Wireless card is not functional.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
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HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print. It will not atomatically contect to internet. I have checked router and it is fine. I get the wirelss radio is not functioning message on the network test page. Please help its sooo frustrating k

There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
I work for HP.

I have a C309g Photosmart Premium All-in-One printer that the paper transport mechanism rumbles

My computer operating system is Windows XP
An error message "Remove Paper Jam" occurs when I am trying to print even when there is no paper in the printer. It also rumbles as it scans a document to the computer but it takes almost 3 times longer than normal to scan. I have checked the printer and duplexer for a paper and they are clean.
Nothing was changed to the computer, printer or operating system.
It sounds to me like the gear bearings need lubricating.

Hi,
HP has an HP Hardware Diagnostic Utility that might help resolve the issue you are having. Here is the link to download the utility.
HP Hardware Diagnostic Utility
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Setup can't detect network printer Photosmart C7250 all in one

I volunteer for our local historical society. The person who did a lot of the computer maintenance work is not active at this time so I’ve begun to look at things.
There is a Gateway PC running Windows 7 64 bit home premium, a Sony Vio laptop running Vista 32 bit home premium, an HP Laser printer and (of most importance here) an HP Photosmart C7250 All in one printer.
Internet connectivity is via a dsl line with a combination modem/router. I think the modem/router is a Westell or an Actiontec through Frontier Communications (formerly Verizon in this area) but I’m not sure and I’m not at the museum now.
A couple of weeks ago I was able to connect the laptop to the network via wifi. My next step is to connect the laptop wirelessly to the printer so we can print wirelessly over the network. The printer was originally set up through a usb connection so I changed it to a wired Ethernet connection. The PC now successfully prints to the printer over the network. I downloaded the software and drivers directly to the laptop from the HP site and began the installation. When it got to the point of finding the network printer the software couldn’t detect it. I then put in the ip address for the printer (from the network info printed out from the printer) and it still couldn’t find it.
This same situation occurred when I tried to set it up on my personal laptop (Win7 , 64 bit) as well. Setup couldn’t detect the network printer, even after searching for the network ip address.
Since the printer is connected to the network (router) via an Ethernet cable, I don’t have the wifi radio turned on in the printer. This shouldn’t make any difference.
I’ve searched the forums and haven’t seen anything that is like my issue.
I don’t what else to do. Hopefully someone will give me some advice on what to do next.

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
If the network has Wireless Isolation turned on it will prevent wired devices from seeing wireless devices. Do you have access to the router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart C7250 All-in-one

AFTER CLEANING THE PRINTHEADS, AND PRINTING A TEST-PAGE TO EVALUATE THE COLORS AND ALIGNMENTE, ALL COLORS ARE OK BUT THE VERY DARK BLACK BAND (THE TWO GRAY ONES ARE OK). ANY SUGGESTION OR RECOMMENDATION WILL BE MORE THAN WELCOMED.
jORGE

Hello @Joarlujo,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the black print quality issue that you're experiencing when printing from your Windows 7 computer to your HP Photosmart C7250 All-in-One Printer. Thank you for including the troubleshooting steps you have already attempted prior to reaching out for support. At this time it does sound like you have a defective black ink cartridge, or your HP Photosmart is experiencing a Printhead issue. The Printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If the Printhead is defective than you may experience cartridge detection, or print quality issues. The Printhead is a non-replaceable part within this specific model. Therefore, should the Printhead be defective a whole unit replacement would be needed. In saying that, there are troubleshooting steps that we can attempt to resolve this quality issue. Can I please have you follow the steps below.
Solution one: Use genuine HP cartridges:
HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps provided might not resolve print quality issues.
Solution two: Check the ink levels, and then replace the depleted cartridge:
1. On the printer control panel, press the Setup button.
2. Press the Down Arrow button until Tools is selected.
3. Press OK.
4. When the Display Ink Gauge option displays, press OK. The ink gauge displays.
5. Please replace any low or depleted cartridges.
Solution three: Print a self-test report:
Load plain white paper into the input tray.
Press Setup.
Press the Down Arrow () to highlight Print Report.
Press OK.
Press the Down Arrow () to highlight Self-Test Report.
Press OK.
If the test page printed clearly, check the settings and media you are using, and then try to print again.
If the report or printout shows streaks, lines, or missing colors, continue to the next solution.
Solution four: Clean the printhead:
Load plain white paper in the input tray.
Press Setup, press the Down Arrow (), press Tools, and then press OK.
Press the Down Arrow () to select Clean Printhead, and then press OK. A test page prints.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution five: Align the printer:
Load plain white paper in the input tray.
Press Setup, press the Down Arrow (), press Tools, and then press OK.
Press the Down Arrow () to select Align Printer, and then press OK. A test page prints.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution six: Calibrate the color:
On the Windows taskbar, click the Start icon (), click All Programs, click HP, click the folder for your HP Photosmart, and then click the icon for your HP printer (). The HP software window opens.
Click Settings, click Print Settings, and then click Printer Toolbox.
On the Device Services tab, click Calibrate Color, and then follow the on-screen instructions. The procedure takes about two minutes and requires two sheets of paper.
Try to print again.
- Source
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
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I have a HP Photosmart C7280 All-in-One Printer and want to print from my ipad

I have a HP Photosmart C7280 All-in-One Printer and want to print from my ipad's and my iphones at home... My printer is set up to print wirlessly on my Network. I need to know is there a firm wear update i can get or a good app to install so i can print??

hi there,
This article should have everything you need to get started . Check it out and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

I have an HP Photosmart C4180 all-in-one, printer, scanner and copier. I can't figure out how to scan more than one page? It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement. Any ideas??
Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

My photosmart C7250 all-in-one used to allow me to print black and white only, now it won't

My photosmart c7250 all-in-one used to allow me to print in black and white only if I changed properties to print in grayscale, black and white only. Now it says it won't print until I replace one of the empty color cartridges. I do no understand why the color cartridges are running out when I only use my black cartridge.

I still don't understand the difference between what I used to be allowed that I'm not allowed now. I was able to bypass the empty color cartridges by changing my print property to "grayscale" and "black only". Now I'm not allowed to bypass???

I have a hp photosmart c7280 all in one and i get a message that says "pump motor stalled.

I have an HP photosmart C7280 All in One and I get a message that says pump motor stalled. I have done everything from resetting and turning it off. I have checked to make sure that there is not any paper jam. It makes a clicking sound after it has been reset and then the message "pump motor stalled" pops up. Any suggestions or should I just toss and buy new??? It is only three years old but it is out of warranty.

You might try the suggestions in this post. There is also a post here that reports success.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

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