I have an HP Touchsmart tm2 and I recieved a heat error, there is an awful sound from speakers now!
I turned on my new HP Touchsmart tm2 one morning and received a heat error. Since then, it makes the most annoying sound I have ever heard. It it a high pitched sound and the only way I can describe it is that thousands of locusts are chattering inside my laptop. The only way to get rid of the sound is to mute the internal speakers. It doesn't make the sound if I hook it up to external speakers through the headphone jack. I live in Oklahoma and the temperature has been 110 every day. I never leave my laptop in the car but have to drive to the office and home. Of course, this is in air conditioning but it is so hot here, nobody's cars really ever cool down. I called HP and they said I should do a system restore and I don't really see the need for that. It sounds to me like the heat has ruined some sound component in my laptop. All of my drivers are updated and none of the tests I run show a problem with the laptop. Any advice?
Hello e6ssggladu,
I'm sorry to hear that you are having issues with the sound, as well as the mute button on your computer. I would like to confirm the steps that you have taken for the refreshed your computer, rolled back, and rebooted. What steps did you take to perform these tasks?
Also, so that I am able to provide specific steps for your computer. I would like to know, the full model number of your computer. I have included the following document, 'Guide to finding your model number'.
Thank you.
I worked on behalf of HP
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