I have an Imac.  When I click to open google maps a permeable but dark screen covers my monitor screen and I get a note that tells me to shut down the computer and restart it.  This hasn't helped.  Everything else seems to work fine.

When I attempt to open google maps in Firefox on my Imac, a dark screens descends over my monitor screen and a note tells me there's been an error, no number is noted, and that I need to turn off and restart my computer.  This doesn't help, but everything else works, including google maps in other browsers.

This is a kernel panic.
First verify that Firefox is fully updated including all extensions.
If this fails to fix....
Restart in Safe Boot mode then open Firefox.
*  shutdown
*  start the Mac and *wait* for the startup chime to sound
*  after the sound, press and hold down the shift key
*  keep holding and *wait* until the grey  Apple logo appears
*  now release the shift key and just wait (it could take a few minutes)
*  eventually the login screen appears with the words SAFE BOOT
*  login and open Firefox.
If you continue to have problems see this article for more options to fix.
http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html

Similar Messages

  • The new firefox twitter app is great - except it disappears every time I shut down the computer and I have to remove and then reinstall it every day!?? I am working on an iMac - if that is causing the problem ...? Thanks.

    The new firefox twitter app (mini tab on left of page) is great - except it disappears every time I shut down the computer and I have to remove and then reinstall it every day!?? It won't appear on the page until I do. I am working on an iMac - if that is causing the problem ...? Thanks.

    Eustace, thank you so much for writing back.  I will try what you suggested!!
    thx for your reply - apparently when I went to the Apple store a long time ago, they restore maybe photos and itunes etc from my external hard drive (passport).  I guess at that time they reinstalled an earlier operating system than my macbook came with and that somehow corrupted FileVault.  apparently there was no sparse bundle (whatever that is) for my old admin account and they said that ever since the install of the older OS that it was actually NEVER backing up anything in my admin account.
    Then, I bought Time Capsule and starting backing up to that instead.  I started having problems with it being slow etc and then StartUp Disk full errors and didn't know what to do, so I "Restored" from Time Capsule and that's when I lost everything in my Admin account and was locked out when I tried to log in - it said File Vault error ..."
    anyway - that's THAT sad story.  I was told to create a new admin account and I've basically been trying to start over - even though I have a partial save of my computer in Crash Plan and I DO see a sparse bundle listed in there, but I just don't know enough about computers to know if it's something I can get back or if I am just totally doomed. 
    I'm afraid to reinstall anything because if there is even a remote shot that the other files are still floating around in my computer, I feel like that chance will be shot forever.  I need to hire McGee from NCIS, I just KNOW he could get those files back for me!!!

  • I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem?

    I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem? I've copied the logs that I found for each kernel panic that still have the message logged. Please help if you can, I have read some of the other comments and perhaps it has something to do with my anti-virus software being on at start up. I have copied the log here. Any advice will be welcome.
    Interval Since Last Panic Report:  665204 sec
    Panics Since Last Report:          8
    Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
    Sat May 26 07:23:05 2012
    panic(cpu 3 caller 0xffffff80002b4f36): trying to interlock destroyed mutex (0xffffff801a489be0)
    Backtrace (CPU 3), Frame : Return Address
    0xffffff8160313b00 : 0xffffff8000220792
    0xffffff8160313b80 : 0xffffff80002b4f36
    0xffffff8160313b90 : 0xffffff8000227e68
    0xffffff8160313bd0 : 0xffffff7f80d14250
    0xffffff8160313c20 : 0xffffff7f80d14f73
    0xffffff8160313cc0 : 0xffffff800059a237
    0xffffff8160313d00 : 0xffffff8000586cbf
    0xffffff8160313d20 : 0xffffff800057e6e3
    0xffffff8160313df0 : 0xffffff800057ed06
    0xffffff8160313e20 : 0xffffff8000583c52
    0xffffff8160313e70 : 0xffffff8000583d05
    0xffffff8160313e90 : 0xffffff80005358b4
    0xffffff8160313ef0 : 0xffffff80005367c3
    0xffffff8160313f30 : 0xffffff8000536897
    0xffffff8160313f60 : 0xffffff80005ccfe8
    0xffffff8160313fb0 : 0xffffff80002da5e9
          Kernel Extensions in backtrace:
    com.intego.iokit.VBX6NKE(1.0)[211D5E46-3E43-C5DC-9C6A-8C3FFF0F4493]@0xffffff7f8 0d11000->0xffffff7f80d1bfff
    dependency: com.apple.iokit.IONetworkingFamily(2.1)[2FCC16E1-34AB-3908-98BD-CCBFA56FFDCE]@0 xffffff7f809b7000
    BSD process name corresponding to current thread: iStatLocalDaemon
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: iMac11,2 (Mac-F2238AC8)
    System uptime in nanoseconds: 69777074610
    last loaded kext at 58265763561: com.intego.iokit.VBX6NKE            1 (addr 0xffffff7f80d11000, size 45056)
    loaded kexts:
    com.intego.iokit.VBX6NKE            1
    com.intego.iokit.BehavioralKext            1
    com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
    com.intego.kext.VirusBarrierKPI            10.6.8
    com.globaldelight.driver.BoomDevice            1.1
    com.huawei.driver.HuaweiDataCardACMData            4.2
    Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
    Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
    USB Device: CanoScan, 0x04a9  (Canon Inc.), 0x1904, 0xfa141200 / 6
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: HUAWEI Mobile, 0x12d1  (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
    USB Device: My Passport 070A, 0x1058  (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

    Immediate suspects are the additions you added to you rsystem that installed kexts (drivers).  From above,
    com.intego.iokit.VBX6NKE            1
    com.intego.iokit.BehavioralKext            1
    com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
    com.intego.kext.VirusBarrierKPI            10.6.8
    com.globaldelight.driver.BoomDevice            1.1
    com.huawei.driver.HuaweiDataCardACMData            4.2
    Two experiments you can try.
    1.  Boot in safe mode and see if you can shut down normally.  All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
    2. Uninstall all the intego VirusBarrier stuff.  That's my first guess and the troublemaker.

  • I tried to download picture/video files from iPhone 5S to MacBook Pro but it won't stop importing and I don't have phone connected.  I need to shut down the computer and I can't stop the import from spinning

    I tried to import picture/video files from iPhone 5S to MacBook Pro Aperature.  It appeared to be trying to download every picture I have ever taken even tho I checked do not import duplicates.  The phone is not connected to lap top.  It has been spinning for 1/2 day.  I can't stop it. I can't shut down the computer. How do I stop the import and shut computer down.

    Hey L. DENISE,
    I recommend that you use the following article to help you address this issue:
    OS X: How to quit an unresponsive application using Force Quit
    http://support.apple.com/kb/ht3411
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Hey, when I shut down the computer and close it before it does so, the...

    light on the button for opening the screen (middle front of closed laptop) stays on.
    However if I shut down and wait for the screen to go black before closing it the light does not come on. Needless to say I do not want that light there as if I shut down, close it, and walk away for a day I can only assume some battery is being taken.
    I would like to be able to go the apple, go to shut down, click shut down, and then close it and not have to worry, albeit a minor concern to some.
    Thanks a lot for any assistance!

    Hi-
    If you do not wait for the computer to shut down fully (when the screen goes off), and close the screen, it will go into sleep mode.
    The light will on the front of the computer will fade in and out indicating sleep mode.
    Thas hapened to me a few times, and I realized that it only takes about 5 or 10 seconds to shut down fully. Wait for the screen to go dark and you shouldn't have a problem!

  • I did an upgrade from 4.0 to the new 6.0 about 5 months ago. After the upgrade installed it said reboot system to apply upgrade. Now it wont open and keeps telling me that the older version needs to shut down the computer and upgrade the old version.

    Look at original question. When I did the download to the new 6.0 it said everything was fine. Then when I tried to use the firefox again it said an older version needed to shut down my computer so that it could upgrade the old version. It wont let me do anything and all it says is shut down computer so old version can upgrade. It wont let me open the program or remove it or anything. PLease help me with this. I really like Firefox but this has been going on for 5 months now and I still dont get answers from you. How do I fix this???

    Look at original question. When I did the download to the new 6.0 it said everything was fine. Then when I tried to use the firefox again it said an older version needed to shut down my computer so that it could upgrade the old version. It wont let me do anything and all it says is shut down computer so old version can upgrade. It wont let me open the program or remove it or anything. PLease help me with this. I really like Firefox but this has been going on for 5 months now and I still dont get answers from you. How do I fix this???

  • HT2956 OS X10.5.8 reinstall hass topped at disk two and I GET REPEATED requests to shut down the computer and restart. I can't go ahead, and i can't go back it seems.

    This is for a duo core iMac, the initial release for duo core. The drag and drop feature had stopped working and reinstalling was recommended as a way to recover the function. ABut now the re-install is stopped at disk two, won't complete without as 4 language screen coming on saying i must shutdown.restart the computer. The computer won't accept any disk but disk two of the reinstall.Am I trapped forever? Are there keys i can hold down to ensure completion?

    Whoever recommended a reinstall was talking through their hat, and wasn't trying to troubleshoot.  They should have first checked if your data was backed up.   If it isn't now, your drag and drop can't be completed anyway because you have a much bigger problem.  4 language screens can only be bypassed by restarting the Mac.  They are known as kernel panics*:
    http://www.macmaps.com/kernelpanic.html
    And what you need to do is isolate the problem, not exacerbate it by adding new things to the machine.   Drag and drop fails if an application doesn't support it in a particular region.  Now I think the reinstall may have just filled up your hard disk and made it harder to troubleshoot.

  • After installing Mavericks Extended sleep shuts down the computer and won't restart?

    Since updating to mavericks, When i close the lid After extended time say overnight in sleep mode the computer won't wake up, and pressing the power button has no effect, But on re closing the lid several times then pressing the power button this then re-starts the computer. Is there a settring somewhere to activate sleep without shutting the computer down?

    1. Reset PRAM.  http://support.apple.com/kb/PH4405
    2. Reset SMC.     http://support.apple.com/kb/HT3964
        Choose the method for:
        "Resetting SMC on portables with a battery you should not remove on your own".

  • Itouch will charge on wall charger, but will not charge or show up when I plug it into the computer. All I get is a double beep and nothing happens. I uninstalled and re installed itunes. I shut down the computer and shut down the itouch. What next?

    I touch will not charge or show up on the computer. It charges on the wall charger. I uninstalled and re-installed itunes and I also restarted the itouch and the computer. What next?

    Play it safe with the charging.  Use the wall charger for at least an hour and then connect to the computer.  If iTunes still denies that it exists, go here:
    http://support.apple.com/kb/TS1369
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • I am working on a Veterans Day program for school and I shut down the computer and now I can't get the desktop to load.  It is all a white screen.  What do I need to do, and can I get my video back?

    I am having difficulty getting back on my computer.  I have to have the Veterans Day Program done by next Monday, and it will not boot back up.  All I get is a white screen.  If I push Options and F4 I can get system preferences, but that doesn't seem to do any good.  It was telling me before I shut it down that my Start up menu was full?  What does that mean, and would that be my problem, and how would I fix it?  I would appreciate all the help I can get, I haven't saved anything yet that I was creating.  I have videos of the student singing that I will not be able to do over again.  Please Help!!!
    Thank you!
    Charlene23

    How about in your Applications folder?

  • Clicking on Firefox causes my computer to flash a blue screen with some info on it (too quickly to read!) then shuts down the computer and reboots. What causes this?

    blue screen flashes too quickly to read

    Reset the PRAM
    Reinstall the operating system from the dvd (you will not loose your data)

  • I have a PC.  I would like to sync my iPad2 via itunes.  My computer recognizes my iPad but itunes does not.  I have deleted the itunes program, shut down my computer and restarted and then reinstalled itunes.  I still have the same problem.  Suggestions?

    I have a PC.  I would like to sync my iPad2 via itunes.  My computer recognizes my ipad but itunes does not.  I have uninstalled itunes, shut down the computer and restarted plus reinstalled itunes.  I visited the Apple store there is no problem with the iPad or the cord. I still have the same problem and am unable to sync when I plug in the iPad via the USB cord.  Does anyone have further suggestions? 

    Try going into the control panel, add/remove programs. Uninstall iTUnes, Apple mobile device service, apple application support. Then redownload and reinstall iTunes and see if it'll work
    If the computer sees your iPad you know the cable and connection is good, so the issue has to be software.

  • Safari will lock up on my MacBook Pro. Force quit doesn't help. When I try to restart the computer, I get an error saying Safari cancelled the restart. I have to press the power button to shut down the computer.

    While I'm using safari,  it will freeze up. When I force quit safari and reopen it, I find that I'm back to where I was when I did the force quit and safari remains locked up. When I try to restart the computer, I get a pop up that says that safari cancelled my restart. I then press the power button to shut down the computer. When I reboot the computer and open safari, I see all the tabs and windows that were opened when this issue began, only this time safari isn't frozen. This problem started yesterday.
    Has anyone experienced the same problem? Is there a fix for this problem?

    Try Resetting Safari: Open Safari. Cick on the name Safari in the menu bar. In the drop down menu click Reset Safari.

  • How to remove black "blocked plug-in" window that opens with iPhoto. It covers iPhoto and everything under it. I've right and left clicked the black window, restarting the computer, shutting down the computer, but the window always appears when I ope

    How to remove black "blocked plug-in" window that opens with iPhoto. It covers iPhoto and everything under it. I've right and left clicked the black window, restarting the computer, shutting down the computer, but the window always appears when I open iPhoto and it will not move or go away. It stays on my screen (covering my desktop icons) even after I quit iPhoto. How can I get it off my screen?

    Which version if iPhoto and MacOS X do you have?
    Do you have any iPhoto plug-ins  installed?
    Open the folder /Library/Application Support/iPhoto/Plugins/
    To navigate to that folder, open the folder "Library" directly on your Macintosh HD, then inside the Library folder go to Application Support, then iPhoto.  Is there anything installed?

  • I was editing photos in my iphotos and it says Your photo library is either in use by another application or has become unreadable on me.  I shut down my computer and when I restarted I can not access my photos, it keeps giving me

    I was editing photos in my iphotos and it froze on me.  So I shut down my computer and when I restarted I now can not access them.  It says Your photo library is either in use by another application or has become unreadable.  What can I do to fix this?

    What you're describing is the Finder window for your external hard drive.  When you're in iPhoto and try to edit a photo what happens?
    Are you saying that the photos for your iPhoto library are located on the external HD while your library is in the Pictures folder on the boot drive? That would indicate a referenced library.  You can check to see if you're running a referenced library by checking the Advanced Preference pane in iPhoto:
    Click to view full size
    So based one the Advanced preference pane in iPhoto what type of library are you running. Where is the library itself located?  It should look like this:
    By default it should be located in your Users/Home/Pictures folder. However, it could be run on an external HD.

Maybe you are looking for