I have an iMac5,1 with an intel processor. For the last month or so, whenever I play a video from an outside source - e.g. YouTube, the picture jumps and breaks-up. All of my software is up-to-date. Any thoughts on how to fix this problem?

You're welcome. As to checking speed go to http://speedtest.net/ and it will choose the closest server for you. BTW, whatever you do, don't click on the robot icon that says "Start Scan" or MacKeeper below that. Only use the speed test in the middle that has the button BEGIN TEST on it. It will run a download speed test first and then an upload speed test. The download test will give a much faster response.

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My storage is mostly full of a category labeled "other." I'm out of memory to the extent that it won't even allow me to update apps. I have moved all photos over to my computer and my music streams through the cloud. Any advice on how to fix this problem?

My storage is mostly full of a category labeled "other." I'm out of memory to the extent that it won't even allow me to update apps. I have moved all photos over to my computer and my music streams through the cloud. Any advice on how to fix this problem?

http://discussions.apple.com/thread/3418045?tstart=60

HT1338 When I insert a disk, a disk icon does not appear on my desktop, nothing happens and there is no option to eject. I have to restart in order to eject the disk. Any ideas on how to fix this problem?

When I insert a disk, a disk icon does not appear on my desktop, nothing happens and there is no option to eject. I have to restart in order to eject the disk. Any ideas on how to fix this problem?

All of a sudden my screen has black bars on both the left and right sides; all of my folders are overlapping as well. Anyone know how to fix this?

All of a sudden my screen has black bars on both the left and right sides; all of my folders are overlapping as well. Anyone know how to fix this?

Did you try restart the Mac?

I tried to update the software for my iPhone 4S. It froze, and now won't turn off, or on, or sync. Any ideas on how to fix this?

I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Aperature crashed after 3.3 update. I am a novice at best when working with restore functions. Any suggestions on how to fix this problem?

I had the 3.3 update window with Aperature pop up and say that I could no longer work with my library until updating Aperature. The update froze up about 90% through the completion of the last set(9 of 9/ 90% complete) and ran over night. My MAC shows version 3.3 installed. When I try to open Aperature, I get a system crash error. I am a novice at best when working with software and I am panicing because of the amount of pictures that I have on the system. I do back them up but do not know how to restore Aperature software(I purchased it before the app store and can not find it). Please advise.

There is an Aperture forum that you can repost in, that is where you will find the guru's for that product. Simply click: Aperture to get there. BTW before you do please complete your profile, it makes it much easier for those attempting to assist you. You can find instructions by clicking Profile Update

My iCalendar syncs between my iPad and my iPhone, but doesn't sync every entry with iCloud on my PC. Any thoughts on how to fix this?

I live by my iCalendar and when I pulled it up on my PC this evening, I've noticed that only certain entries are syncing with my iCalendar (on my PC). For example, my work schedule is present on my PC, iPhone, and iPad, but my class schedule is only present on my iPad and iPhone. I have my settings adjusted so that every event/entry is to sync, and I just plugged my iPhone into my computer to sync it as well but to no avail.
Any thoughts on what I'm doing wrong?
Thank you!

Welcome to the Apple Community.
    1.    First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
    2.    Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
    3.    If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings.

My iTunes program crashes whenever I connect my iPad to my computer. Does anybody have any ideas about how to fix this problem?

This was previously a problem with one of the older versions if iTunes and had stopped happening for a while with the new version. Any ideas why this may have recurred and how to fix it?

Go to the settings in your Jeep, "forget" the iPhone. And on the iPhone "forget" the jeep. Then put the Jeep in Pairing Mode and tap Settings/BlueTooth on the phone and pair them anew (which sounds less confusing than "repair them").

Itunes says that I have five computers authorized, but I have only done this for one computer. I want to authorize a new computer but it won't let me. Any ideas on how to fix this problem?

I have one computer authorized to connect with my ipad and ipod. I would like to authorize my husband's computer to enable home sharing, but keep getting the error that I have five computers authorized. Not sure how this is possible. I'm tempted to try to deauthorize all computers and start over, but fear that this may create new problems. Any ideas on where the issue is?
thanks -
Deb

Hi Deb,
Deauthorizing all is definitely the way to go. You will just need to authorize your computer again after, as well as your husband's.
Here's some additional information on deauthorizing all:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
I hope this helps!
- Ari

After my upgrade to iOS6, my iPhone4 lost all entries in the Reading List and Bookmarks. I cannot add new entries. Any thoughts on how to fix this?

I'm not 100% positive that this is related to the iOS6 upgrade, but the timing is certainly suspicios. Previously, I had 7 entries in Safari's readling list and many entries in the Bookmarks. Now, I have nothing except the large pair of sunglasses and help text that tells me how to add a link to the reading list.
When I am looking at a webpage and click on the Forward button, I'm giving all sorts of choices now in full color... facebook... Message... Twitter... Mail... Add to homescreen. The following buttons are all grey: Print, Copy, Bookmark, and Add to Reading List.
I'm guessing that the icon color is a red herring. Print and Copy, despite being grey, appear to work fine. Bookmark and Add to Reading List have problems.
Adding to the Reading List makes the forwarding screen go away, as though the link was added. When I click on the Bookmark icon and look at my reading list, it remains empty, displaying the large sunglasses and help text, as though the list has never had an entry added to it.
Adding a Bookmark prompts me to enter the name and location. Interestingly, the list of locations is empty. I have a single folder with no name and a check mark next to it. I cannot do anything else (make a new folder, for example). Once added, when I click on the Bookmark icon to look at my bookmarks, that list remains empty of individual bookmarks. All I have are: Reading List (still empty), History (full of expected entries), Bing (which takesme to some Bing thing).
Any help in restoring my bookmarks and Reading List entries would be appreciated. Thanks!

Thanks. That solved it. I had my doubts since I wasn't concerned about my lost bookmarks. I was concerned about the broken functionality. In any event, restoring from a backup solved both the functionality and the lost bookmarks. I appreciate the response!

I have a blackberry 9930 through work. i am gettin a failed to execute your last action. (-9) message when trying to sign into enterprise IM. any advice on how to fix this problem

any help with this would be appreciated

From the BlackBerry Knowledge Base KB17066:
Cause 1
Issues with the Instant Messaging client are preventing the login.
Resolution 1
Update to client software version 2.6.15. Download here.
Cause 2
BlackBerry Collaboration Service instance is in an Availability state of Standby.
Resolution 2
Change the Availability state to Primary.
or
Unassign and then reassign the Available Dispatcher instances.
Cause 3
After an SQL server outage the BlackBerry Collaboration Service and the BlackBerry Dispatcher were not communicating properly with each other.
Resolution 3
Restart the BlackBerry Collaboration Service.

White line onscreen in all applications. I do not know if I did something or if this is some problem. Everything seem to be working alright otherwise. Any suggestions on how to fix this p

I have an eight year old IMAC with the Intel dual core. Today for the first time a fine white vertical line appeared on screen in all applications. I do not know if I did something or if this is a larger problem. Everything else seems to be working alright. Any suggestions on how to fix this problem would be appreciated. Thanks.

Eight-year old iMacs did not have Intel processors. Please do "About this Mac" from you Apple menu to see something like this:
Please post the "Version" under the big "Mac OS X" and the "Processor" information. These can make a big difference in advising you how to proceed.
iOS 4.1 currently shown in you profile will not run on a Mac computer; it is only for iDevices (Pads, Pods and Phones), so fixing that in your profile can help you get answers faster because people won't to ask for more info before forming an answer.

My iPod touch 4th gen iOS5.1.1 can't be recognised by my computer and I have tried different cables and usb ports but nothing has worked. The iPod is brand new and was only opened today. Any ideas on how to fix this?

I have just today recieved a brand new iPod Touch 4th generation iPod with the latest update. Everything else on the ipod is working and my computer is able to read the camera fine, but iTunes cannot recognise it - even after restarting and trying different USB ports and cables. There is nothing at all coming up on the device list and iTunes is working as it would if I had no iPod plugged in. This is my first iPod on this computer and I have already tried redownloading iTunes. My computer is a windows XP computer. Does anyone have any idea on how to fix this problem?

Since this is an XP machine, which version of iTunes do you have installed? Is it the latest version?
Have you tried starting iTunes, attach the USB end of the cable, then while holding the home button on the iPod connect the 30-pin connector end of the cable to the iPod...that is the recovery mode but also should make iTunes see the iPod.
If that doesn't work you may need to take the iPod back and have it tested by the genius bar techs to make sure the connector is not bad.

HT5312 Every time I do all the steps to reset the questions the only problem I have is that I noticed in the link to reset them using an email the email in the link don't match the one I created my account with. Does anyone know how to fix this problem?

Every time I do all the steps to reset the questions the only problem I have is that I noticed in the link to reset them using an email the email in the link don't match the one I created my account with. Does anyone know how to fix this problem?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to upadte your rescue email address for potential future use

Hey Guys i have a problem with my mac since last month and it wont boot up it freezes in a grey apple logo and and spinning gear any body know how to fix this?

Hey Guys i have a problem with my mac since last month and it wont boot up it freezes in a grey apple logo and and spinning gear any body know how to fix this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

I have an iMac5,1 with an intel processor. For the last month or so, whenever I play a video from an outside source - e.g. YouTube, the picture jumps and breaks-up. All of my software is up-to-date. Any thoughts on how to fix this problem?

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