I have an ipad and have a 'GOOD' app which i think i have to have to download my purchased i tunes. But it wont open in good becasue i need a password/account - can anyone help explain this, and how to access my itunes

In the past i set up a KNOWCLOUD on a computer which is now defunct.  So, i have all my photos and a few itunes stuck in the scam KNOWCLOUD and have now purchased an ipad and i phone.  When i try to down load my photos it says save to GOOD, but when i open good it says i need to contact my administrator for password and username.  Any suggestions ?

I have the same problem , i've converted my videos to mp4 , by using different programmes and tried to open them in itunes but it didnt .
Some people suggested the following although it didnt help me , it might help you
One suggested to paste the videos that you want in automatically add to itune (  go to your music folder m then click on itunes , then itunes media , and you will find it there )
Others suggested to o to the ontrol panal , then programmes and features m then lick on quick time (. Or itunes) then Change then repair
If it didnt help. And you find another method m please let me know
Thank you

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