I have an iphone 5 that i trade with a family member they have coverage on it. now the iphones sleep wake button doesnt work sometimes can apple replace my iphone even if i dont have the box or recipit to the product or can they just repair it?

i have an iphone 5 that i traded with from a family member. its has coverage but now the sleep/wake button doesnt work sometimes. can apple replace my iphone and give me a new one or is it just something they can repair? i dont have the box or recipit to apple care or the iphone

Apple can fix it without your receipt or box. They pull the serial number from the device and determine warranty status from that.  Hopefully ApplCare was registered to the product before you lost the receipt though.  If not, you can go back to the point of purchase and obtain your AppleCare receipt and Apple can help attach it to the iPhone.

Similar Messages

  • IPhone 5 sleep/wakes button doesnt work, can I replace it?

    Hi everyone.
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    On Monday i will go in Apple store but not sure what will happen, ideas?

    iPhone 5 Sleep/Wake Button Replacement Program
    https://www.apple.com/support/iphone5-sleepwakebutton/
    Not sure if your phone is eligible for this program, give it a try to find out!!  Mine is eligible.
    Good luck !!

  • Iphone 5 doesnt boot up on charging, the sleep wake button doesnt work either

    I have an iphone 5 which usually boots up when charged from zero power, but now it just is not booting up.
    I can just see a white screen with black apple logo on my phone.
    Also the phone's sleep/wake button does not work.
    the apple geniuses cannot quite figure out the problem, so it is like I have a very expensive piece of stone.

    If plugging iPhone onto the wall charger do not turn it ON, make an appointment with the Apple genius bar for an evaluation.

  • I have an iphone 3gs in which sleep/wake button not working. i have got stuckn  in an apple logo in my phone screen. is there any software or any solution to turn on or restore my phone??

    i have an iphone 3gs in which sleep/wake button not working. i have got stuckn  in an apple logo in my phone screen. is there any software or any solution to turn on or restore my phone?? Please help...and thaks in advance

    The Basic Troubleshooting Steps are:
    Restart..  Reset..  Restore from Backup..  Restore as New...
    Try a Reset of the Phone... You will Not Lose Any Data...
    Turn the Phone Off... ( if it isn’t already )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    The Apple logo will Appear and then Disappear...
    Usually takes about 15 - 20 Seconds...
    Release the Buttons...
    Turn the Phone On...
    If that does not help... See Here:
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414

  • My iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

    my iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

    Unless somebody else has a micracle workaround I don't know.  Probably get the phone in for repair since it has been living on borrowed time so far and now you absolutely must have a working button.

  • Can Apple replace my iPhone 4 screen?

    Can apple replace my iphone 4 screen? How much will it cost

    Click the link I gave you and change the country to the U.K.
    It will show you the cost.
    Make an apointment at the genius bar.
    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service Fee listed below.Please note Out-of-Warranty Repair Service fees from your carrier may be different than those listed below.
    iPhone Model
    Out-of-Warranty Service
    iPhone 4S
    £ 146.44
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    £ 126.44
    The Out-of-Warranty Service Fee includes a £ 7.44 shipping fee. The included shipping fee applies only if you arrange service online or by calling Apple Technical Support. All fees are in British pound sterling and include VAT. iPhone Out-of-Warranty Service may also be available from your wireless carrier. Pricing may vary.When setting up out-of-warranty service, Apple will request credit card pre-authorisation for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.If you have an iPhone that Apple determines is not repairable, you may wish to contact your carrier for other options."

  • Can apple replace my iphone if it fell into water

    can apple replace my iphone if it fell into water

    Certainly. But you have to pay. It's called an "out of warranty replacement".

  • Iphone 4 makes calls but screen is black and the power button doesnt work. never synced to computer or photo stream. I dont want to lose my photos

    So, my Iphone 4 now has a black screen. Before it did this I unlocked the screen (which has a passcode) try to open instagram and the screen flashed and went black. I can make calls and it seems to send messages but I dont know for sure because the screen is black. The power button (sleep) does not work and when I try to reset the phone it makes a call. I never synced it to a computer or Itunes and I didnt start photo stream. I want to preserve the pictures because it has photos of family members that have passed. Is there a way to get the photos?? Help please!

    If you have attempted the reset, which is holding the home button and sleep/wake button, was it still connected to the computer? Have you tried to do that when not connected. You stated it never came on, how long did you hold the buttons together? If you cannot get it to connect to iTunes then you would not be able to restore the device. You can see if you can put the device into Recovery Mode by following the instructions in this support document. If that does not work, then you are correct, make an appointment at the Apple Store. If you can't update or restore your iOS device

  • IPhone 3G Sleep/Wake button not working

    So as the subject says, the sleep/wake button is not working. I'm aware that there are other threads about this, and I have read a lot of them.
    Now onto my problem:
    I dropped my phone, but it has a hard cover case so it didn't suffer any damage. The only thing not working is the sleep/wake button. I have tried holding it down, holding the home button AND the sleep/wake button at the same time, and rebooting the phone. Basically, the sleep button does not register, period.
    I have not tried restoring the phone, and I have heard that 99% of the time, that does not work.
    The button is not stuck or loose, it still clicks perfectly fine. I have taken the iPhone apart the correct way, using a suction cup, and looked at the button. It's attached and snugged in there pretty well, but seems replaceable.
    I have checked my phones warranty, and it still qualifies as "Limited Warranty".
    Should I attempt to contact the mail-in part replacement service, or should I take it into an Apple store? Suggestions are welcome. Thanks!

    Allan Sampson wrote:
    All I asked was for help, and you automatically assumed I'm some jerk who didn't belong here.
    You must have a very low opinion of yourself, which is your problem since I assumed nothing of the kind, but if the shoe fits.
    And if my reply does not relate to your topic and what you included with your post, you also have a reading comprehension problem, but your suction cup skills are top notch. Providing what you don't want to hear is not the same thing as trolling you twit.
    Alright, lets just stop here man. I don't feel like arguing with someone I don't know, especially over the Internet. I appreciate you replying to my thread, but it's gone a bit far now. Just please keep in mind that this is a SUPPORT forum, and all I wanted was a suggestion or help on my problem. Seeing that wasn't provided by you, annoyed me. Don't take this thread personal, and I hope you have a nice rest of the day =]

  • IPhone sleep/wake button not working!

    The sleep/wake button on my iPhone stopped working for no apparent reason. I cannot lock the phone, decline calls, or turn the phone off! I have installed the new update but the problem did not start immediately after. What happend and what do i do??

    I don't think you can fix this yourself....take it to the Apple store.

  • Can apple replace a Iphone if it has been stolen?

    I am on contract with Orange who have refused to replace my Iphone 4S; stolen yesterday.
    I had it for a week and a half, I know this isnt apples problem but i really really want my iphone replaced; i am even happy if they replace it with a 4 not a 4S?
    Can they or would they do this for me?
    Thanks

    No it was stolen off of me on a bus, i have got the police involved and was mis lead into getting insurance from Orange but they dont have a replacement plan for the Iphone at the minute.
    Would home/house insurance cover this?

  • HT4061 Can Apple replace my iPhone 5 charger

    Can Apple store replace my iPhone 5 charger stopped working..this one is not the one i got with the iPhone..is another Apple iPhone 5 charger i got forma walmart..will the y replace it.

    Hi Marvito,
    If the charger that came with your iPhone is defective, and it is within the warranty period, they would replace it. They will not replace a charger that you purchased from WalMart. Why not ask WalMart to replace it?
    GB

  • Can Apple Replace my iPhone 4

    Hi,
    iOS 5 has ruined my iPhone reception wise. I've done it all to try fix it. If I make a genius appointment, would they be able to replace my iPhone with the iOS 4.x.x? It's still in warrenty, I want to use my iPhone!
    My 3GS I gave to my sister has iOS5 and it works perfect. I want my iPhone back.

    They will not restore the iPhone with an earlier firmware version.
    If your iPhone remains under warranty and a problem is discovered when a hardware diagnostic test is run on your iPhone at the Apple store, your iPhone will be exchanged under warranty.

  • ThE poWeR on OfF buTtOn DoEsnt work

    hi, there's something wrong with my pb.. the power button is not working..so i need to keep my pb on all the time.. Even when its stand by i cant seem to put it on.. Any advise?.. Thanks

    Hey luzo,
    Welcome to the BlackBerry® Support Community Forums.
    This may be a hardware issue with the button, I would suggest contacting our BlackBerry PlayBook support team for further investigation into this matter: 
    http://us.blackberry.com/legal/blackberry-playbook-complimentary-support-plan-terms-and-conditions.h...
    Let me know if you have any other queastions.
    Thanks
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Can Apple replace my IPhone 5c charger slot? Please answer ASAP!!

    I accidentally went swimming with my phone in my pocket last night; it was in the water for probably thirty minutes. When I got home I realized what had occurred and put it in a bag of rice overnight. Today I tried to charge it and I also realized there was a piece of rice stuck deep inside my charger slot. I have now gotten it out but I am afraid in the process I destroyed the pins in the charger hole. I'm not 100% this is the case, though. I will have to give it a couple hours to see if one: the water destroyed it internally, I mean after all it was in there a while, and two: if I destroyed the pins in the charger slot. I'm very anxious, someone please answer soon. Thanks for the help.

    If you didn't leave it in the rice for at least a week the phone is dead, and not just the charger slot.

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