I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?
I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18
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I have updated my iphone 5 with IOS7. Now there is an update 7.0.2 on my cell and the size of update file is showing around 21.0 MB. I tried to update it ITunes but it seems it is downloading the entire IOS. Is there any separate update for the same or I have to download the entire IOS again?
Well when you download the update with iTunes it will always download the whole new version (in your case 7.0.2) even if its just an bug fix. If you already have 7.0 download the update over-the-air.
You already wrote that the update is only 21 MB, so its not the whole firmware package of 7.0.2 you get with iTunes. -
I have an iphone 4 with videos on it that I'd like to transfer to an IMac so that I can email them. (the iphone isn't in use anymore.) What's the procedure for transfering videos from an iphone to an iMac?
Connect the iPhone to your Mac with its USB cable and launch iPhoto. In iPhoto you can select which files to upload into the library. Once in the library export them out of iPhoto to a folder on the Desktop via File ➙ Export ➙ File Export with Kind=Original. That will give you copies of the videos in the folder for use outside of iPhoto.
If you want to bypass importing into iPhoto try launching Image Capture and manually upload the selected video files to the folder of your choice.
OT -
I've just upgraded to iPhone 4S and restored data from my old iPhone through iTunes. I'm being asked for a password to get into my phone and the old password I had doesn't work. I don't know what password it's looking for
Thanks for replying, I'm a real techno-cretin. What do you mean by not using the backup? I'm busy trying to restore my new phone and it's doing a 6 hour download with updates. Can I restore the data from my old phone backup onto the new iPhone 4S when the download is done?
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My new iPad air is asking for a pass code. I have only just finished restoring it via iTunes from my ipad2 and I didn't set one. The one I used before doesn't work. What can I do?
http://support.apple.com/kb/HT1212
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I have 16,000 pics. And The program do not undated my photo library. What can I do?
That's a lot of photos. I'm not sure what undated my photo library is. What are you trying to accomplish?
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I have a spinning wheel in Mail - stuck on trying to load a new message. I've force quit both Mail and my whole computer, but when I open mail again, it brings up the same new message - and the side bar curser is stuck in Drafts. What else can I try to cancel
Can you log on to the email account via webmail in a web browser, view the email and delete it from there if necessary.
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Is there anyway of tracking my ipad using only the apple id account that I used on it?
It hadn't hardly been used for anything other than updating to iOS7 recently...No, sorry, there is no way you can get that information. The police perhaps could, but it would probably require a court order and it's unlikely the police will go to those lengths unless they have reason to believe that this theft was not an isolated instance and hence worth more of their time than the single theft of an iPod.
Even if they got the ID, it may well just be yours. Apple's registration database often contains such errors; I get the same message for some of my devices when I know I registered them to my Apple ID and the devices are all still right here.
Regards. -
I have an ipad2. My email account is with rediffmail. I am not able to set rediffmail on the MAIL icon on ipad2. Can you guide me?
really your going to want to contact verizon to get the proper setting
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It also makes some pretty concerning noises from the hardware. I've only been doing web browsing, nothing significant and no downloads. I tried doing a software update and when I went back to the updates page the one I had just done was still there. What can I do about this?
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
My Iphone 4 is not ringing and the phone is not muted or water damage! What can I do?
My phone is not ringing and everything is on and I have checked the settings! I have noticed that when I slide the side button the bell is not showing up! Have I deactivated something?
Update to IOS 6 seems to have switched the mute key and volume ringers off completely
go to. this worked for my Iphone 4
Settings
General
Accesability
Assistive touch switch on.
my iphone on the side is showing mute not on, using the assistive touch ( the white button that appears on your home screen, go to device and switch the mute key to the opposite. on my phone mute on (bell with cross through it, opposite to phone), my phone now rings. -
My kidspurchased Littlest Pet Shop for the iPad2. It loads and then does nothing. There is no Report this App button in the top right corner as suggested in App Support. What else can I do?
Contact iTunes Support: http://www.apple.com/support/itunes/contact/
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I have an iphone 4 with IOS 7. Is there a way to recover imessages I inadvertently erased?The new OS didn't let me delete individual messages, so I ended up deleting all the messages from one person.
Only by restoring from a backup that contains the deleted messages.
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I have an iphone 4s with ios 6. I am trying to setup a new exchange email account. I need the back slash but it does not show up on the keyboard. I know it is supposed to be on the +key (and is for other apps) but for some reason it is not available when setting up an email account. Is this on purpose or am I doing something wrong?
I can tell you that with Sprint their coverage area isn't as good as Verizon or AT&T.
Are you sending these imessage while on wifi or cellular data? Also your husband would need to be in a good coverage area.
Usually when imessage is unavailable it will send it as a text. Does your husband receive your imessage as a text? -
i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook air
Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.
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