I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

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My iPhone wont let me download some apps that i have payed for on on my account; it says my iPhone is not authorized for this computer, but it is.

My iPhone wont let me download some apps that i have payed for on on my account; it says my iPhone is not authorized for this computer, but it is.

No, iTunes never says an iPhone is not authorized.
This is occurring on a computer, correct?
Is the computer authorized for the account the media or apps were acquired with?

I upgraded to iOS 5 and lost all my apps on my iPad. They are in iTunes, but iTunes will not sync because "the pairing record is missing." HELP!

I upgraded to iOS 5 and lost all my apps on my iPad. They are in iTunes, but will not sync "because the pairing record is missing." Please help!

On your iPad and iPod touch tap Settings > Store
Make sure Music is switched On under Automatic Downloads.
Now restart your iPad and your iPod touch.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
You can re download iTunes purchases for free if necessary > Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1933 my 9 year old used my password to make a purchase that she thought was $0.99 and it was really $99.00 and I just got the email. It tells me that this purchase is not eligible for a refund so am I screwed?

my 9 year old used my password to make a purchase that she thought was $0.99 and it was really $99.00 and I just got the email. It tells me that this purchase is not eligible for a refund so am I screwed?

If the iTunes Store has replied to your request and told you that they cannot refund your money, then yes, I'm afraid you're out of luck as regards this purchase. To prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPhone. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
Regards.

I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts?

I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts? Is there a way to transer from my main account their new accounts? And can I share music from my account with them?

You can't currently transfer content from one account to another account. As long as the tracks are on the computer's iTunes that they use/sync to, and your account is authorised on that iTunes, then they should be able to continue to use them.

I received an ipod touch 5th gen for Christmas. The first songs i've downloaded and synced with my touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them

The first songs i've downloaded and synced with my new touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them. I've tried unticking all the music that was on the ipod via itunes and re-syncing, which in theory should delete all music from my ipod. It does except for the 5 ghost songs.   So at present I have no music on ipod except the 5 ghost songs.   Has anyone got any ideas how I can get rid of these?
I had no problems with my ipod touch 4th, which I had for years.   Any help would be great.

iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I have an iPhone and my 9 year old has an iPad, they are both linked to my Apple ID however I want his to be separate now so that we can send messages and face time. Any suggestions how I do this???

I have an iPhone and my 9 year old has an iPad, they are both linked to my Apple ID however I want his to be separate now so that we can send messages and face time. Any suggestions how I do this???

Thank you. I tried changing his id but it changed it on both devices:( Don't really have a clue:( I have set up an email account so that he can get an Apple ID.
Do you by chance know how I do this?!?

I have a ipad 4th gen with the lightning charging port. I have realised how long it takes to charge and the poor battery life which means I can't take my ipad anywhere. Is there a case that is available that will charge my ipad? I know they are out there

I have a ipad 4th gen with the lightning charging port. I have realised how long it takes to charge and the poor battery life which means I can't take my ipad anywhere. Is there a case that is available that will charge my ipad? I know they are out there for older iPads with the 30pin charger but I can't find one for the lighning 8pin charger.

I don't know what you mean by "poor battery life". If your iPad is working properly you should get 9-10 hours of life.

Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility?

Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility.
Does anyone have an idea why the product I purchased (CS4) is not eligible?

Hi Louise,
Is your CS4 serial number registered to same adobe id with which you are trying to place the order?
This offer is not available to Education, OEM, or volume licensing customers.
You can send your CS4 license key to me in a private message if you want me to check its configuration.
Here are the Terms and Conditions-
Terms and Conditions | Adobe
Thanks!
Gurpreet

My PC Windows 7 harddrive crashed. I have a new harddrive. But i lost all my CD's that i had burned onto iTunes. They are all still on my iPhone 4s, but when i sync, only the purchased songs will import. Is there anyway to retrieve them

My PC Windows 7 hard drive crashed. I have a new hard drive. But i lost all my CD's that i had burned onto iTunes. They are all still on my iPhone 4s, but when i sync, only the purchased songs will import. Is there anyway to retrieve them? Thanks!

Restore your library from your most recent backup (you do keep regular backups, I hope). If the hard drive is in any way salvageable it may be possible to mount it in an external enclosure, connect it to your PC, and retrieve data from it even if it is not functioning as a primary OS drive (if you don't have the kit necessary to do this, your local PC repair shop may be able to help). Failing that, you can always recreate your library by re-importing your CDs.

ITunes randomly stops playing purchases that have previously viewed on the same hardware. It has an error message about HD. How can this issue be resolved? What information is available besides the "learn more" option that does not deal with the problem?

iTunes randomly stops playing purchases that have previously viewed on the same hardware. It has an error message about HD. How can this issue be resolved? What information is available besides the "learn more" option that does not deal with the problem?
Many people have the same problem. However, there is little or nothing readily available to users. This problem has existed for two or more years. Does anyone have anything to offer about this disturbing problem?

Thanks for the suggestion kcell. I've tried both versions
9.0.115 and 9.0.124 and both fail with the policy permission error.
I also tried with and without your crossdomain.xml file but
with the same result. It looks like this file is intended for URL
policy, instead of socket policy. Recently Adobe separated the two.
When I run with the files installed on my dev PC, it does
work, which makes sense because the flash player isn't loaded from
an unknown domain.
I did get one step closer. If a crossdomain.xml in the server
root exists and the socketpolicy file is loaded from the app folder
then the first two warnings disappear. The logs now show:
OK: Root-level SWF loaded:
https://192.168.2.5/trunk/myapp.swf
OK: Policy file accepted: https://192.168.2.5/crossdomain.xml
OK: Policy file accepted:
https://192.168.2.5/trunk/socketpolicy.xml
Warning: Timeout on xmlsocket://192.168.2.5:843 (at 3
seconds) while waiting for socket policy file. This should not
cause any problems, but see
http://www.adobe.com/go/strict_policy_files
for an explanation.
Warning: [strict] Ignoring policy file with incorrect syntax:
xmlsocket://192.168.2.5:993
Error: Request for resource at xmlsocket://192.168.2.5:993 by
requestor from https://192.168.2.5/trunk/myapp.swf is denied due to
lack of policy file permissions.
Which basically says, everything is okay, but you stay out
anyway.
PS: I found the XML schema files here:
http://www.adobe.com/devnet/flashplayer/articles/fplayer9_security_02.html
and the socket policy schema:
http://www.adobe.com/xml/schemas/PolicyFileSocket.xsd.
UPDATE: When serving up the policy file on port 843 using the
example perl script then the socket connection seems to be accepted
and the connect succeeds. After that flex hangs trying to logon to
the IMAP server.

I have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india

i have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india

rsb_cul_hunk wrote:
i have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india
You'll have to read the terms of your warranty for India and see what your availalbe options are.
There are plenty of service providers in India, so that's not a problem.
Your location isn't a problem, what likely happened is your out of warranty period or you purchased the machine through another country and it got registered with a different warranty period. Once Apple discovered your in India, the warranty for that country is applied.
For instance in the EU the warranty period is 2 years by law, so Apple has to honor that. But elsewhere it's 1 year and perhaps that's why you were denied replacement. Not because your from India, that the warranty period for machines in India is one year, like it is for everyone else.
I guess you could fly to the EU and then make a warranty claim from there, but it's already too late, your machine and conversation with Apple was already recorded.
Now if your indirecting asking folks here to service your machine by shipping it to the EU, you better watch yourself around here.
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I've just signed up to iTunes Match as I have songs on my iPhone 4 which wont sync with iTunes as they are from CDs but I can't see my music in the cloud now. Anyone had the same problem and have an easy fix?

I've just signed up to iTunes Match as I have songs on my iPhone 4 which wont sync with iTunes as they are from CDs but I can't see my music in the cloud now. Anyone had the same problem and have an easy fix?

What fixed it for me:
On your computer, open iTunes > My iPhone (or whatever name you gave your iPhone) > "Music" page
Uncheck "Sync Music"
Click "Sync" button (bottom right)
Let it run and finish
Uncheck the box for every song, playlist, etc.
Click "Sync" button (bottom right) (This step may be unnecessary, but I did it and got the result I wanted.)
Let it run and finish
Check the boxes for the music you want on your iPhone
Click "Sync" button (bottom right)
Let it run and finish
See if that doesn't work for you. I tried a lot of things that did nothing, but this seems to have fixed it, and quickly.

HT1146 I can not get my mail to send on my mac. It has been fine until about 2 hours ago, incoming mails are fine. I have jused all of my 3 accounts and I can't send from any og them (they are all on different servers) anyone have nay ideas on how I can f

I can not get my mail to send on my mac. It has been fine until about 2 hours ago, incoming mails are fine. I have jused all of my 3 accounts and I can't send from any og them (they are all on different servers) anyone have nay ideas on how I can fix this?

Jailbreaking violates the Apple warranty and licensing agreement and voids ALL support from Apple. No one on here can help you as doing so is a violation of the Terms of Use of these Communities. If you send the iPad to Apple they will just send it back to you as they are not permitted to work on a machine that has been jailbroken.

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

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