I have an iPod Touch 5th generation and all of a sudden it started freezing on the lock screen.

I have an iPod Touch 5th generation that I've had since Christmas 2012 and suddenly today (June 27) when I tried opening one of my apps it froze and then shut the app down. At first I thought it was the app, but then it started happening to Safari and my Photos app. By time I had gotten to work when I slid the bar over to unlock it, it froze and wouldn't do anything. I had tried turning it off, holding the lock button down and sliding the power off slide, but the screen went black instead of turning off. Every few minutes it would suddenly light back up on the lock screen but wouldn't do anything after I slid the thing to unlock it. Sometimes it would seem to turn itself back on (even though I wasn't aware it had turned off, the apple logo never showed up) from black to the loading page (black screen with little circle thing lighting up to show it's loading) to the lock screen which wouldn't do anything. The time is constantly on track and the wifi connectivity icon on the top bar even shows when there's wifi, I just can't do anything with it. I could double tap the Home button and the music bar would show up and the volume level would change through me touching the screen and through the volume buttons on the side, but it wouldn't play anything. I also can hold the Home button and Siri shows up but then I can't actually speak anything to it.
I've managed to connect it to my computer and back it up to iCloud and on my computer and am trying to restore it right now, but I would like to know what's wrong with it. I've had it for about 7 months and have never had any issues with it like this before.

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar

Similar Messages

  • HT1222 I have a Ipod touch 5th generation and for got my passcode and need to  change it but every time I connect it to itune I get a error message say it has tobe unlock before it can be restored

    My wife and I brought a Ipod touch 5th generation for our grandson after which he let a bully at school take it from him and change the passcode. We retrieved the ipod from the young man with a fare amount of run around.  But now we are lockout. of it and when we look up how to reset it we where told to connect to itune,but when doing so I got a error message stating that the device had to be unlock before it could be restored. Is there another way that I may restore the Ipod?

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    If your iPod is defective and not abused Apple will exchange it at no cost.
    Apple Retail Store - Genius Bar

  • I have an ipod touch 5th generation and it won't cut on. I've had it about a year and the home button doesn't work, How do I fix it?

    How do I fix my ipod?

    It is an ipod touch 5th generation. I've had it about a year and the home button doesn't work. Right now it doesn't want to turn on.

  • I have an Ipod touch 3rd generation and all in the information in the setting has disappeared. How can I update the software?

    Hi everyone,
    I have an Ipod touch 3rd generation.  I tried recently to update its software and everything disappeared (the setting, my music etc)  WHat can I do?
    HLévesque

    Without knowing current status of the iPod:
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                 
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store         

  • How to fix error 0xE8000084? I have an iPod Touch 5th generation and the lastest version of iTunes (11.0.3)

    I have looked at other discussions on this Web site and none of them work for me.  How do I fix this error?  And why does it even happen?  I synced my iPod yesterday and now today it doesn't even show up or connect to iTunes.  Please help!

    Maybe here since yo did not say what you did
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
    0XE error
    Try on another computer

  • I have a iPod touch 5th generation and when i turn on the device, its white screen with black lines and different colors

    I can turn off the device naturally. But when i turn it on it shows all white with black lines and different colors. Is my LCD screen broken? If it is, can apple fix it?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar                              
    If not covered by warranty
    Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
      Apple - iPod Repair price                             

  • I have and ipod touch 5th generation and it died but when i plug it up it wont charge or turn on. what do i have to do to get it to work?

    i have an iPod touch 5th generation and it died but when i plug it up it wont charge or turn on. what do i have to do to get it to work?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • I have an ipod touch 5th generation, bought a new laptop and authorised it. when i try to sync it says it's not possible because there isn't enough space to hold everything in the itunes library.it won't give me the option of choosing what i want to sync.

    I have an ipod touch 5th generation 64g . Just bought a new laptop and authorised it to use itunes library. When i try and sync my ipod it says it can't do it because there isn't enough space on my ipod to hold everything in the itunes library. I already know that i can't fit everything on my ipod but when using my old laptop i was able to choose what i wanted to sync. Now i don't seem to have the option of choosing what i can sync, it just refuses to do it as there isn't enough space. Why is this???

    Hello, peppertwist. 
    Thank you for visiting Apple Support Communities. 
    When receiving the not enough space alert, he is the best article to go through. 
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/ts1503
    Cheers,
    Jason H. 

  • Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.

    Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.

    No sound form :
    - Speaker?
    - Headphones?
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • I preordered the iPod Touch 5th Generation, and it says it will be here in October. Does anybody know what day in October, or have any idea when in October?

    I preordered the iPod Touch 5th Generation, and it says it will be here in October. Does anybody know what day in October, or have any idea when in October?

    Apple has not provided additional details, sorry.

  • I forgot the security answers on my iPod Touch 5th generation and it won't let me download anything from iTunes!!

    I forgot the security answers on my Ipod Touch 5th generation and it won't let me downlaod ANYTHING fron itunes and it's REALLY REALLY frustarting!!!!!!!!!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID

  • I reset my ipod touch 5th generation and i just reset my apple id and password and it wont let me activate my ipod. I need help!!

    i reset my ipod touch 5th generation and i just reset my apple id and password and it wont let me activate my ipod. I need help!!

    What happens when you try? Error message?
    To activate you have to enter the ID and password last used for Settings>iCloud. In most cases the Apple ID is used for Settings>iCloud but not always.
    If problems contact iTunes
    Apple - Support - iTunes - Contact Us

  • I just got a ipod touch 5th generation and i was wondering if you can or how to take a picture while your recording a video?

    I just got a ipod touch 5th generation and i was wondering if you can or how to take a picture while your recording a video?

    https://itunes.apple.com/us/app/videosnap-taking-still-photo/id552270851?mt=8
    The manual does not show that feature natively for the iPod. Later iPhones and iPads have that feature natively.

  • IPod Touch 5th Generation Australia Release Date? Last week I went to the Carindale Apple store located in Queensland and they had said they wont be getting it for a few months but they'll get it before next year. Anyone know the exact date ?

    So the question says it all. Last week, I went to the Carindale Apple Store located in Queensland to purchase a iPad 2 and a iPod Touch 5th Generation. I asked one of the shop assistants when they were getting the iPod Touch 5th Generations and they had said that they didnt know that they would recieve it in a few months but they'll recieve it before next year. Anyone know the OFFICIAL RELEASE DATE of it in Australia ? I want to order it online but my mum doesnt have a credit card, lol .

    No, Apple has not set a date.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • I just got the new ipod touch (5th generation) and it will show up on my computer but it will not show up on itunes and it won't connect. Please help!

    I just got the new ipod touch (5th generation) and it will show up on my computer but it will not show up on itunes and it won't connect. Please help!

    See:
    iOS: Device not recognized in iTunes for Windows
    You need iTunes version 10.7

Maybe you are looking for

  • How to compare 2 strings in batch

    I have this code for /l %%a in (0, 1, 25) do ( if /i !TextAlphabet!==!Alphabet[%%a]! ( set AlphabetNumber=%%a !Alphabet[]! is an array containing alphabets I tried echoing !TextAlphabet! and !Alphabet[%%a]! and when they are the same, %AlphabetNumber

  • Find a specific record in a recordgroup

    I am building a recordgroup at runtime of IDNum and Name. (Basically key-value pairs) I'm able to build the recordgroup. But how do I find a specific record to get a Name value if I have an IDNum? I know I can just do this with a temp table, but I wa

  • How do I Make a large song into 2 smaller songs?

    How do I Make a large song into 2 smaller songs?

  • Macbook and daylight savings?

    hi all, i just found out (i know, its sad) that daylight savings is early this year. What do i do with my macbook? Will it be hopelessly confused? What can i do to help it?

  • How to do "Save a copy" by program?

    We created a PDF form for people to fill-in data and send back to us. A VB.Net program is created to extract data to FDF file and upload the data to database automatically. This program can run properly under Acrobat 5. But when we use Acrobat 7, we