I have an iPod touch 5th generation. I got it a little over a year ago. My home button is completely broken. It is stuck. And won't work at all. Will Apple replace it? Or what should I do?

Please help!

Apple doesn't repair it.  If there is no sign of abuse, they replace it with a refurbished unit.  The fixed-price for non-warranty replacements can be found here.

Similar Messages

  • I have an ipod touch 5th generation, bought a new laptop and authorised it. when i try to sync it says it's not possible because there isn't enough space to hold everything in the itunes library.it won't give me the option of choosing what i want to sync.

    I have an ipod touch 5th generation 64g . Just bought a new laptop and authorised it to use itunes library. When i try and sync my ipod it says it can't do it because there isn't enough space on my ipod to hold everything in the itunes library. I already know that i can't fit everything on my ipod but when using my old laptop i was able to choose what i wanted to sync. Now i don't seem to have the option of choosing what i can sync, it just refuses to do it as there isn't enough space. Why is this???

    Hello, peppertwist. 
    Thank you for visiting Apple Support Communities. 
    When receiving the not enough space alert, he is the best article to go through. 
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/ts1503
    Cheers,
    Jason H. 

  • Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.

    Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.

    No sound form :
    - Speaker?
    - Headphones?
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • I have an iPod Touch 5th generation and all of a sudden it started freezing on the lock screen.

    I have an iPod Touch 5th generation that I've had since Christmas 2012 and suddenly today (June 27) when I tried opening one of my apps it froze and then shut the app down. At first I thought it was the app, but then it started happening to Safari and my Photos app. By time I had gotten to work when I slid the bar over to unlock it, it froze and wouldn't do anything. I had tried turning it off, holding the lock button down and sliding the power off slide, but the screen went black instead of turning off. Every few minutes it would suddenly light back up on the lock screen but wouldn't do anything after I slid the thing to unlock it. Sometimes it would seem to turn itself back on (even though I wasn't aware it had turned off, the apple logo never showed up) from black to the loading page (black screen with little circle thing lighting up to show it's loading) to the lock screen which wouldn't do anything. The time is constantly on track and the wifi connectivity icon on the top bar even shows when there's wifi, I just can't do anything with it. I could double tap the Home button and the music bar would show up and the volume level would change through me touching the screen and through the volume buttons on the side, but it wouldn't play anything. I also can hold the Home button and Siri shows up but then I can't actually speak anything to it.
    I've managed to connect it to my computer and back it up to iCloud and on my computer and am trying to restore it right now, but I would like to know what's wrong with it. I've had it for about 7 months and have never had any issues with it like this before.

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    If your iPod is defective and not abused Apple will exchange it at no cost.
    Apple Retail Store - Genius Bar

  • I have a ipod touch 5th generation, I recorded a few videos, when I connect it on the computer, some of the videos were upside down.

    I have a ipod touch 5th generation, I recorded a few videos, when I connect it on the computer, some of the videos were upside down.

    See my response to your other post

  • I have an ipod touch 5th generation and it won't cut on. I've had it about a year and the home button doesn't work, How do I fix it?

    How do I fix my ipod?

    It is an ipod touch 5th generation. I've had it about a year and the home button doesn't work. Right now it doesn't want to turn on.

  • HT1222 I have a Ipod touch 5th generation and for got my passcode and need to  change it but every time I connect it to itune I get a error message say it has tobe unlock before it can be restored

    My wife and I brought a Ipod touch 5th generation for our grandson after which he let a bully at school take it from him and change the passcode. We retrieved the ipod from the young man with a fare amount of run around.  But now we are lockout. of it and when we look up how to reset it we where told to connect to itune,but when doing so I got a error message stating that the device had to be unlock before it could be restored. Is there another way that I may restore the Ipod?

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    If your iPod is defective and not abused Apple will exchange it at no cost.
    Apple Retail Store - Genius Bar

  • I have an iPod touch 5th generation.the only way to transfer music was connecting to iCloud. I am presently un connected and deleted backups to iCould yet device is not recognized by windows. Help!

    Ipod touch 5th generation had to be backed up to itunes to transfer data from old iPod.Itunes backup deleted and no longer used now no longer able to be recognize my new iPod on windows or itunes. HELP.

    http://support.apple.com/kb/TS1369
    http://support.apple.com/kb/TS1538
    Peace, Clyde

  • I have an ipod touch 5th generation but have 10.5.8 operating system, what operating system do i need?

    My daughter received a 5th Generation iPod touch for Christmas, the newer one with the lightning USB, but when I try to sync it to my Mac, it says that the Operating System isn't up to date. Its 10.5.8. Is my next option the Snow Leopard 10.6 or the Mountain Lion? We're thinking of getting iPhone 5's as well.

    Welcome to the Apple Support Communities
    A 5th generation iPod and an iPhone 5 need iTunes 11, that needs Mac OS X 10.6.8 or later.
    First, see if your Mac is supported > http://support.apple.com/kb/sp575 if it's supported, buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard Then, make a backup, insert the DVD and upgrade.
    After upgrading, open  > Software Update to install the most recent version. Maybe you will have to run Software Update again after updating to 10.6.8 in order to install iTunes 11.0.1. After that, you will be able to sync the iPod touch.
    If you want, you can upgrade to Mountain Lion > http://www.apple.com/osx/specs If your Mac is supported, open App Store and purchase Mountain Lion. Check if your programs are supported > http://www.roaringapps.com

  • I have an iPod touch 5th generation 32 GB .. My home button is stuck i resd here that if i keep my ipod in rice for 6hrs it will work but it doesnt work. What should i do? And how much does it cost to change your home button?

    Home button isnt working.. What should i do?
    how does it costs to change the home button?

    Apple will exchange your iPod for a refurbished one for $99 for a 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
    Apple - iPod Repair price                                    
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         
    Fix it yourself if you are up to it
    iPod Touch Repair – iFixit                  

  • How to fix error 0xE8000084? I have an iPod Touch 5th generation and the lastest version of iTunes (11.0.3)

    I have looked at other discussions on this Web site and none of them work for me.  How do I fix this error?  And why does it even happen?  I synced my iPod yesterday and now today it doesn't even show up or connect to iTunes.  Please help!

    Maybe here since yo did not say what you did
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
    0XE error
    Try on another computer

  • I have a iPod touch 5th generation and when i turn on the device, its white screen with black lines and different colors

    I can turn off the device naturally. But when i turn it on it shows all white with black lines and different colors. Is my LCD screen broken? If it is, can apple fix it?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar                              
    If not covered by warranty
    Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
      Apple - iPod Repair price                             

  • Ipod Touch 5th Generation 32 Gb was dropped into toilet 3 days ago, has been sitting and occasionally tried to be turned on. Any way to save it?

    3 days agoI dropped it in the toilet and then immediately dried it off. I tried to plug it in to my computer to back it up but no go. For the first ten minutes I tried turning it on and off but it would not work. I decided to let it sit and hoped it would work eventually. Now it does nothing. 2 days ago it would make sounds on the lock screen but wouldn't show anything on the screen and when it was connected to my computer at this time my computer said it was malfunctioned. Is there anyway possible to save it now? Or can I send it to Apple to have it fixed for a fee? If I do will it still have all the memory, data, songs, and apps? Sorry for all the questions any information will be helpful.

    Place it in a sealed container with uncooked rice for 5 days or so and change the rice periodically.
    Then as necessary:
    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     
    Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $19 for the other 5Gs. They do not fix yours.
      Apple - iPod Repair price
    You can do it at an Apple store by making an appointment:
    Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod

  • HT1339 Hi i recently bought an ipod touch 5th generation from a friend of mine i successfully restored it but when i tried to set it up it says that it is linked to an apple id already. my friend moved and i have no way to contact her how can i fix this?p

    hello i recently bought an ipod 5g from a friend i had just met, I took the ipod home and factory reset it, but when i try to sign in is says i have to sign into the account that was used to set it up. i have no way to contact her because she moved to arizona to live with her grandparents . i have no way to get the email or password i need help.!!!!!!!!!!!!!!!!!! someone please.!!!!!!!!!!

    Wipe it clean and restore it. You should then be able to rename the iPod and set up an account with iTunes. I hope this helps!

  • We have two iPod touch 2nd generations, one had to be restored a few days ago and is now not able to have some of the apps back on it saying that they are incompatible with the iPod. Is there any way to "copy" the apps from 1 to the other??

    Is there any way to get an older version of the app that can be compatible or to "copy" the app from one iPod to the other?
    Or maybe to update the opperating system??

    you can by downloading iTunes to your computer/laptop but before plugging it in to the computer make sure all of your apps are on it then just sync the restored iPod to your computer and all of the apps on the computer will go to your iPod.. Good Luck

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