I have Apple TV.  Today I rented a movie to watch on it.  It took the money from my itunes account but it will not play.  Every time I try to play it flashes error occurred while downloading and to try again later.  I have unplugged everything and no luck

I have Apple TV.  Today I rented a movie to watch on it.  It took my money from my itunes account.  It keeps saying that a problem occurred while downloading.  It also says to try again later.    I have turned off and I have unplugged but nothing works.  What do I need to do?

Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.

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    Tried that already but it didn't help unfortunately.

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    I have money on my itunes account but it will not let me make a purchase.

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  • Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

    Team Lenovo,
    I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
    I've made sure no firewalls are active.  Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options.  I've tried to uninstall and reinstall and no change.  I've also tried to run as an Administrator and no luck either.
    I reviewed the logs that are located at:
    C:\Program Files (x86)\Lenovo\System Update\logs
    I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it.  I did notice download.lenovo.com link when I try to reach it directly shows file not found???
    [ThinkVantage System Update build: 2009-10-19 4.00.0024]    2/5/2011 4:13:45 PM
    Info    2011-02-05 , 04:13:45
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    Info    2011-02-05 , 04:13:45
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe    2011-02-05 , 04:13:45
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 2.0.50727.4952
    Info    2011-02-05 , 04:13:45
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    Warning    2011-02-05 , 04:13:45
        at Tvsu.Gui.Util.Tools.get_SystemVendor()
        Message: The vendor was resolved to THINK
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    Info    2011-02-05 , 04:14:11
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:14
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: MTM received from eGather: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): EN
    MTM: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelloProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The process HelloProcesshas been finished.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PostTask
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetSystemProperties()
        Message: Return the System Properties
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
        Message: Get Applicable Updates
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting DONE status.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:19
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
    Info    2011-02-05 , 04:14:19
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
        Message: Launching Egather
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather complete.....
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: Launching HelpCenter
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message:
    Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Info    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Severe    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
        Exception:
            Message: The underlying connection was closed: An unexpected error occurred on a receive.
            Type: System.Net.WebException
               at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.Net.HttpWebRequest.GetRequestStream()
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Exception setting the request content
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Message: Tvt.FileDownloader.DownloadException
    Exception setting the request content
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: An error ocurred while contacting the help center
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelpCenterQuestProcess
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting FAILED status.
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
        Message: Error while downloading packages.
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
       at Tvsu.Gui.Util.ProgressThread.InitSearch()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
        Message: Showing ERROR Message: < An error occurred while downloading packages.

    Thank you for the reply.  I already have NET. Framework 4.x installed and I stil have the same problem.
    I looked at the logs again and I believe the issue is that I can not download this file:
    https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Can someone try that link and see if they get anything?  I keep getting in my browser "file not found".
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-07 , 09:23:47
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-07 , 09:23:47
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded

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