I have attempted to upgrade os4 to os7. icloud has taken an old expiered email address for which i do not know the password. It will not recognise my current email and password with itunes. Any help appreciated
I have attempted to upgrade os4 to os7. At the end, it threw an error that i had to turn off "Find my iphone" on my phone, which seems to be impossible at that stage as i could not access beyond the upgrade screen.
I thin chose to set up as new iphone, but icloud has taken an old expired email address for which i do not know the password. icloud will not recognise my current itunes email and password, so i now have os7 but am unable to restore from my itunes back up.
Desperately need help please... Any help appreciated
Thankyou
If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.
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I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
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Someone is using my personal email address for their apple ID and I'm sick of it! I can't sign up for my own itunes account or anything using MY OWN email address. My email address is my property, not theirs.
I'm using their account and will continue to reset their password and settings until they either get the message or Apple do something about it and disable or migrate their account so that I can use MY OWN email address for my own purposes.
I don't want to be informed about Apple products and services for someone else on my email account.
I want to be able to use it MYSELF for iTunes
All I am asking you to do is migrate their apple ID to their alternate email account settings and free up my email address so that:
A. I can use it and B. I stop getting messages about their account history.
Either that or just cancel their account as they have no right to use my personal details.
Yes I could set up a new email address but WHY THE **** should I? I've been using this email account for years for personal stuff, it's not mu fault if someone can sign it up as an AppleID without me being able to confirm their sign up process!
Your move Apple, make it count.Hi Sister Kate,
If you change the Apple ID you are using on an iPhone or other iOS device, there are several places you need to change it on the device. See this article -
Apple ID: What to do after you change your Apple ID
Thanks for using Apple Support Communities.
Best,
Brett L -
Tried to upgrade os4 to os7 but could not due to "find my iphone" still turned on.
Could not turn it off at that stage so set up as new iphone. Now icloud will only accept past id email address and password which i no longer have,
but itunes on my phone has my correct current id and password. I need to restore my back up from itunes, i did not use icloud.
Any help please.
I did try yesterday but did not realise at that time that itunes had correct apple id. Hopefully this is a good thing!Thank you for your prompt reply.
I have looked at icloud.com/find numerous times and my iPad is not showing at all (see picture below). As I said I did turn off 'Find My iPhone' on my iPad and then erase all settings and data before taking it to the repair centre.
The gentleman at the repair centre said that the device won't restore because "Apple thinks that 'Find My iPhone' is still turned on" (I'm repeating what he said).
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