I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

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Have been a "loyal" customer since phones were in the car only..yes 1989

I first joined what is now called Verizon in 1989 and have transitioned with this company through cell one, air-touch, through the pirate days when sprint and others were actually pirating phone numbers away......since the "Access Line" days. Well...here we are 24 years of uninterrupted service later... and now I have learned that we have become a bad customer because we had a misunderstanding over one very small bill that was the exact same amount two months in a row bill that represented a micro micro amount considering we have paid Verizon over $54,000. dollars for just service alone over the last 24 years...not including all the equipment and extra charges we have run up traveling abroad.....and the many many upgrades through the years. Now these toddler upstart pencil pushing "Consultants" that VERIZON has reportedly hired to evaluate our value as customers have determined that even though we spend about $2400. per year just on service alone.....suddenly, we are not good enough nor are we trusted enough to qualify for an IPAD MINI over 1 year nor are we even trusted enough to have our upgrade phone devices billed to our account (this has never happened in 24 years) . It was my college students hope to finance her own device as a step towards financial independence and because of this "Consulting Firm" we are now not only allowed to finance an IPAD Mini...nor can we even allowed to buy our new upgraded phone devices on our bill !!!!!! We watched in amazement as a rather rough looking young couple walked in and whipped right through the IPad finance process while I was trying to find out who put the negative ding on out 24 year old account....of course I was again told to call financial services...which I have done 2 times before and each time I was told that if I gave them more money they would go ahead and make the IPad thing happen and each time they took more money (we are now paid through May) and each time they posted the payments and then turned us down again and now we can no longer even go into the store and pick up new phones and pay with the monthly bill!! Who is running this company now? And who do they think made this company happen all those years back when they were fighting for their share of the market? I am so angry I can't even tell you how angry I am. Twenty four years and over $50,000. and they have decided we are not to be trusted? My next calls should be to the FCC and the Fair Truth in Lending agencies to file formal complaints. I hope to find out who is responsible for the damage to our record over a bill that was the exact same amount two months in a row and when we called to respond to a suspicious text regarding the bill we just had paid we were told to ignore it other than forwarding it to their "fraud and abuse dept" which is documented on our record. Then we went in to pick up our new phone and were told that our bill was past due again (this is all within just over 2 weeks) so they could not send us out with the phone and to call financial services. So I called again and was told I had paid....then after further pressing and searching I was told they had made an error and we had two bills for the same amount so they apologized and I paid the other bill and was told that cleared up everything and to proceed with the plans to get a new phone and the IPad Mini so I went back to the store and was then told we had been labeled as a bad dept over a $187.58 bill and they could no longer dispense any equipment without payment upfront. Keep in mind that our high balance just 2 years ago was over $1200.00 for travel abroad and that did nothing to our account except get us praise for being a great customer...and now over a minor error on their part I am a bad dept?????? Who is running this company anyway???
Message was edited by: Verizon Moderator

(much to long to quote,sorry)
Let me explain something to you your longevity with them has nothing to do with a credit check or an internal credit decision based on an upaid invoice now or in the past. Mistake or not, it is going to remain and your bill to account is done. That option by the way is a courtsey and not a given right.
And my good poster I had cell service before the bell system was getting into it. Was the 403 customer when the only game in town was Albany Telephone Company which was part of Cellular One and that was over 30+ years ago.
The company known as Verizon was starting out as Bell Atlantic, then it was NYNEX and then it was called Bell Atlantic NYNEX Mobile and then it acquired Air Touch, Arch Wireless and many others. And around 2000 it partnered with another company to be called Verizon Wireless. It was never Cellular One, Cingular which is now AT&T
Bottom line you have no issue as far as credit since they don't have to grant it. Heartening I know but true.
Sorry you had to rant, but I know it made you feel better.

How do I rent a movie using money in my iTunes account. I had to enter at the iTunes gift card code to open the account, but now I can't figure out how to use this money to rent a movie; I opened the account several months ago but never used the money.

How do I rent a move using moneyin my iTunes account. I had to enter the iTunes gift ard code to open the account several months ago, but never purchased anything with it. When I entered this code to rent a movie, the response was that it was redeemed. What am I doing wrong?

If you've already redeemed the card onto your account then its amount should be on your account - a card can only be redeemed once.
To rent a film, find the film in the store and (if the film studio has made it available as a rental in your country) click on its Rent button. If you are beig prompted to review your account and enter credit card details then see if this post from mountaingoatgirl lets you do so without entering card details : https://discussions.apple.com/message/24303054 . If that doesn't work then you should be able to remove your card's details after entering them.
As long as you account's balance covers the rental cost then only that should be charged. How purchases are billed : http://support.apple.com/kb/HT5582
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

I have been trying to reset all contents and settings on my iPod nothing is happening what do I do do

I have been trying to reset all contents and settings on my iPod nothing is happening what do I do

Hey there MP1201,
It sounds like you would like to reset your iPod Touch to factory settings but the Erase All Content and Settings function is not working. I would next try using iTunes to restore the iPod with this article:
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
All the best,
Sterling

Firefox will not access the internet. I have used Firefox for years and the past week I have not been able to get on the internet??? What is the problem. My interent works as I get email and can iuse Internet Explorer to access.

Firefox will not access the internet. I have used Firefox for years and the past week I have not been able to get on the internet??? What is the problem. My interent works as I get email and can iuse Internet Explorer to access

Which version of Firefox are you using?
See
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can

I have been taking photos for years and have thousands. When I use Apple TV screen saver, it seems only to grab a handfull and repeats them. Is there a configuration setting that will allow me to have the screen saver grab more than just a few? Thanks.

I have been taking photos for years and have thousands. When I use Apple TV screen saver, it seems only to grab a handfull and repeats them. Is there a configuration setting that will allow me to have the screen saver grab more than just a few? Thanks.

The device has an 8GB drive for caching streamed meida, a small portion of that is used to temporarily store photos for the screensaver. It may vary depending on resolution etc but it seems to be around 100.

I have been using final cut express for years and now want to switch to final cut studio 3. do I have to remove final cut express before installing final cut studio 3 or can I have them both installed at the same time on one computer?

I am using a macpro 12 core computer
I have been using final cut express for years and now want to switch to final cut studio 3. do I have to remove final cut express before installing final cut studio 3 or can I have them both installed at the same time on one computer?

You can have them both on the same computer as I and many others have done for years.
Just go ahead and install FCS 3 normally.
There will be absolutely no problems.

I accidentally set up two accounts. One account with my old e-mail address which I've been using for years and has all of my purchases on it. Now I have a new account with my current e-mail address. How do I disable this new account?

I accidentally set up two accounts. One account with my old e-mail address which I've been using for years and has all of my purchases on it. Now I have a new account with my current e-mail address. How do I disable this new account? I need to disable the new e-mail address account so that I can add it as an additional e-mail to my old account. THEN, how do I make this new e-mail address my primary e-mail for this old account?

Did yoo go to Settings>iTunes and App Stores and sign out and sign back in?
Next see:
Frequently Asked Questions About Apple ID

I have been using Safari for years and have always kept it on "private." Starting two days ago, I suddenly found myself unable to log onto my blog and many other sites that I normally log onto when private is set. Why?

I have been using Safari for years and have always kept it on "private." Starting two days ago, I suddenly found myself unable to log onto my blog and many other sites that I normally log onto when private is set. This so annoying, I just switched to Firefox. I don't like Firefox nearly as much as I like Safari. What is happening? How do I fix the problem?
Thank you.

Might be a corrupted database ...
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.

Using Overdrive to download WP3 audiobook, then wanted to transfer to itunes (as I have done for years) and couldn't find portable player. Don't want it to go to portable player, want it to go to itunes/music. Can I change "player"?

Using Overdrive to download WP3 audiobook, then wanted to transfer to itunes (as I have done for years) and Overdrive couldn't find portable player. Don't want it to go to portable player, want it to go to itunes/music. Can I change "player"? When I "transferred" to iPod, I couldn't find the book. Have updated iTunes and Overdrive.

Sorry, I can only advice that you go to ubuntu ipod forum, for a better response.
Here I can suggest install iTunes and Restore the iPod.

How do I set Tbird 31.5 to show options for using italics, boldface, etc. in composing and replying to email? Have been using Tbird for years and can't get it.

I really have been using Tbird for years and I can't get the options for italics etc to show when composing or replying. I'm an editor looking for job so this is relevant. Please save me from Outlook. Thanks.

I believe you can specify italics by putting a slash before and after the text, bold is done using asterisks before and after text, and underline is done using the underline character before and after text.

I use my ipod for audible books downloads. In the past I have been able to move books back and forth from library to ipod according to what I was listening to. I can no longer retreive books in the library. Any suggestions?

I use my 6th generation Ipod strictly for Audible downloads. In the past, I have been able to move titles back and forth from the Ipod and my Itunes library, to control the amount books on the ipod. Recently, an exclamation mark has appeared next to the titles as I try to transfer to the ipod, and the book does not transfer. Any suggestions on how to regain access to my purchased library?

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

HT3986 I've had MS Office:mac 2011 on my imac for around 18 months now. Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it. I've just done this using the installation dis

I've had MS Office:mac 2011 on my imac for around 18 months now. Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it. I've just done this using the installation disc which, then said the installation had been successful.
Outlook is still not working. Can anyone please advise me on what to do next.

Remove MS Office 2011 completely (here are instructions) and reinstall it.
It's not a simple or fast process but it is important to follow all of the steps in order to get all the files that Office scatters around. This will not affect your data files, only MS Office and its preferences.

TS2755 Hi, I have been unable to activate my message and FaceTime. Each time I try, I get an error message saying my username or password is incorrect. But that is the same apple id I use in the App Store, and for my iCloud. What could be wrong?

Hi, I have been unable to activate my FaceTime and message. Each time I try to, the error message I get is that my user name or password is incorrect. But it's the same apple id I use for AppStore iCloud and iTunes somebody help!

Hi, I have been unable to activate my FaceTime and message. Each time I try to, the error message I get is that my user name or password is incorrect. But it's the same apple id I use for AppStore iCloud and iTunes somebody help!

I don't use the TV service. Can I cancel it and just pay for wifi?

I don't use the TV service at all that I get billed for. The box isn't even set up and comcast support can't figure out why it won't work. I'm still and have been paying for it all year. Can I get them to only bill me for Internet service?

Yes, you certainly can. Your internet price will go up around $15 a month without having TV also.
You can call and change your plan, or go to your local Comcast office change your plan, drop off the cable box, get a receipt and don't lose it.

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

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