I have been able to sync my Q10 with outlook 7 for almost 2 years now but recently it doesn't seem to be communicating via USB and I think it may be because I just upgraded to 10.2.1 but not sure, HELP!!

Solved!
Go to Solution.

Check Windows Device Manager for yellow cautions for all BB and Rim Drivers and try to update if so, try to update anyway if no cautions.
If the above does not help you should uninstall all drivers for BB or RIM listed in Device Manager, click View on the Menu in Device Manager then Show hidden devices.
The drivers are usually found in these places, BlackBerry, Disk drives, DVD/CD, Modems (Standard modem only), Network Adapters, Ports.
Once all are uninstalled unplug your phone if it was plugged in and power OFF your computer (not restart), power ON your computer and wait 5 to 10 minutes before plugging in your phone.
Once you plugin your device wait another 10 min. before doing anything, BB software is slow and Windows is slow to recognize it so time is needed for drivers to install properly.

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