I have been dealing with crashing and freezing issues on my iMac for 6 months. A supervisor has been assisting me but the issue is not getting fixed. The computer was under when the issues started. He wants to get us a new computer but is not allowed.
Our iMac was under warranty when it began freezing and or crashing. I have spent several hours on the phone with a supervisor and had the machine in 2x. We have also had a repair done in our home. The problems persist. We feel apple owes us a new computer. Help!!!
Do you have a written record of your attempts to get it repaired? When you took the machine "in" for repairs, did you take it to an Apple Store or to an Apple Authorized Reseller or Repair Facility, and do you have copies of invoices or statements showing what repairs were made? If the answers are yes, you need to be persistent in attempting to get a new computer. Ask to talk to the supervisor's supervisor to "escalate" the complaint to a higher level. Get copies of all your repair information and send a letter to the Apple Customer Service people in California and ask them for help.
If your iMac was under warranty when the problems started and the problems have not been resolved, your position should be that the problems should still be fixed or the computer replaced even though the warranty may have expired in the interim. Do you live in the US? If yes, your home state has a Consumer Protection agency. File a complaint with them and ask for their assistance in mediating and/or resolving the matter.
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I have just purchased Apple TV and an ipad, i have uploaded my itunes to icloud from my pc and activated sharing, i now have all my tunes on the ipad and pc and all have a little cloud with a red arrow next to them so all seems well, but when i go on Apple TV, and i'm all signed in and all boxes checked, i click on music, my music, and all files are empty, should i not see my itunes and be able to play them from my apple TV, or have i misunderstood what the cloud is for.?
Any answers please. Apple TV 3rd Gen, Ipad Air.Welcome to the Apple Community.
You can't play music from the computer if there is none there. If you are using iTunes Match you should now be able to download and play all your music on the Apple TV from the music feature on the main page. -
[[white background browser]]
Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong -
Why does elements 13 crash and freeze while starting up while using windows 8.1
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Perhaps you also need to reset the preferences file for your both PSE12 and PSE13. The suggested method for earlier versions (10 and 11) was posted here:
<can't get pse10 to take my styles, have had pse 10 since 2011 bought pse13 and installed, uninstalled pse10 inorder to get pse13 to install easer, I reinstalled pse10 but now the stules I have do not appear in the effect section. I have checked BOTh secti>
Read post number 3 to see if it works in PSE12 and PSE13. Do 12 first and then 13. -
Fire fox crashes and freezes if i use it too much (kind of a good thing). For example if i use stumble fire fox will start to slow down then freeze completely. I am using windows XP pro and a pretty decent computer. All software is up to date and i do no have a virus. I have even tried to disable my add-ons and plug-ins but it did not make a difference. Does anyone have a solution or should i just switch to chrome?
Please provide a crash id -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
Do the issues still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode -
I have an Apple ID which I had registered years back.I wanted to use the same Apple ID to download apps on my ipod touch - but whenever I try to login with that Apple ID, it tells me "This ID hasn't been used with Itunes", and proceeds to let me "Review" it. In the last step, I'm asked to furnish credit card information, which I don't want to, since all I want to do is to be able to download free apps !!
Could the credit card be expired?
Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support. -
I absolutely hate that on top of the page it always appears Yahoo in between Bookmarks and Tools. I will stop using Firefox if this persists. Please let me know how to solve this problem. Many Thanks
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
Crashes and Freezes - too many to count in the last 48 hours
I generally Love Premiere and the whole CC suite. But this week the program continually freezes and just stops functioning. I've restarted both the program and my computer at least 20 times in the last 48 hours... you can how this is impacting my time and deliverable... which is due today BTW. I've edited a ton of projects in premiere but lately it seems to be crashing and freezing ALOT. I'm a professional and my demands are professional. Its when my tools start to let me down that I become disappointed and discouraged.
My question is WHY?
I would think that by now Premiere would be rock solid. Why is it not?I *think* I found one of the issues... Red Giant Universe plugins seem to freeze up the system. So I yanked them off all my timelines and the freezing seemed to stop.
I also had strange issues with Red Epic footage and I believe the culprit for those was the Red Gamma 4 setting. Not scientific by any means but... -
The newest version of firefox keeps crashing, and freezing. I can't figure out why.
I downloaded the latest version and suddenly it keeps crashing and freezing on me. Now I can't get it to load at all.
You can use one of these to start Firefox in <u>Safe mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
If you can start Firefox in Safe mode then try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports -
My iPad air keeps crashing and freezing when browsing the internet . Please help :(
My husband and I updated to the new OS. Now our iPad Air's keep crashing and freezing whilst browsing the internet. We have done a reset and swiped away pages but nothing is helping. Its very frustrating Can anyone help? Thank you Jo
Please tell me that it has NEVER been jailbroke. If it has not been jailbroke, here are some standard repair procedures:
First, confirm that this is what you did for a "reset." Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, since you have IOS-7, read this. -
Is there a better way to deal with Verizon and my DSL issues?
My family and I have been with Verizon for as long as we've had broadband internet. For the past 5 years or so the internet has been shaky at best. For the most part it works, but a coupe times a year it stops working all together or becomes VERY intermittent (and is usually working by the time I get finished sitting on hold and the test the technician runs shows no problems). Every time I have to wrestle with the "tech support" on the phone and listen to a recording tell me the same things over and over again that never fix my problems.
Every time my internet gets to this point, it requires a visit from a Verizon technician. Usually they go out into the neighborhood and find a length of cable and replace it. Usually that fixes my issues for a while, but I know it will happen again. It always happens again. It seems to me that the entire length of line that my internet runs through is old, and needs to be replaced. Instead of fixing the problem before it actually becomes a problem, Verizon continues to leave me and my family without service for periods of time.
Last week was the most recent time we dealt with this situation, which was fortunately short lived (Only all day Sunday, into Monday when the technician arrived). It's getting VERY tiring dealing with this situation over and over again, and it's getting offensive honestly. To hear the tech support person tell me that I will be charged $91 if the problem is found and is inside my house is ridiculous. I would understand if this was the first time this situation had occurred, or if I frequently reported non-issues. But no, I'm simply reporting the same issue that Verizon has failed to fix MANY times before.
Perhaps the most frustrating part of this, is that we've never been compensated for our lost service. Last year we lost service for an entire week. That's an entire week with no internet service at all. After we finally got it back, we spoke with the billing department and they told us that we would be credited for the week we lost service. At this point, we are yet to see any credit for the time we have been without the service we pay for. Perhaps we would have tried dealing with Verizon again to get our weeks credit, but attempting to contact someone in Verizon seems futile. Unless you're calling sales you end up sitting on hold for extended periods of time, only to be bounced from person to person until you get to someone that has no excuse not to pretend to help you.
Unless something changes, this is Verizon's last opportunity to keep our service. We have dealt with the loss of service followed by the insult of attempting to deal with Verizon's customer support for the last time. Next time it happens (and I'm sure there will be a next time) unless Verizon shows us that they are actually going to correct the problem, we will cancel our service and give our business to the competitor. This post is being written for a few reasons. I'm hoping that perhaps Verizon can give me a better way to contact someone locally when we have a problem (I would LOVE to speak with a regional manager, or even a local manager of some sort), or at least recognize that there is a problem that will end up costing them money.
Thank you,
A long time customer.I've decided to give up the fight and go to another provider. I have work to do and having to wait at speeds slower than dial up is insane. At least with dial up I'd have some stability. I can't even run speedtest because it won't connect. At hotels, wi-fi, and hanging by blackberry the laptop works fine but to actually use dsl, nope. Multiple machines and multiple browsers - it's all the same worthless bandwidth.
If they won't give you fios then there is no reason to stay. They've been promising me the service is coming for the last 6 years. They could have run it here by now for the postage they've spent trying to get me to switch to it even though it isn't available. Waste, waste, waste .... -
Can anyone help with this - do I have to uninstall Reader and then reinstall?
I have had a trial version of Acrobat X1 Pro - I have decided not to buy at this stage - for some time it has been conflicting with opening PDF docs after "saving as" from word 2007 - I uninstalled Pro X1 and now when I "save as" PDF from word 2007 to PDF it will save the document as a PDF but will not open the document to display after publishing - I have to got to where the file has been saved to view the new PDF document - this is really annoying - do I have to delete adobe reader and reinstall it - adobe needs to look at this conflict with acrobat pro as I have even gone it to properties and tried to have adobe reader as the default PDF program - the main issue is that I cannot view the PDF after publishing it from word 2007
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I have a new MacBook Pro with OS10.8.2 and cannot get Contacts to print a list of addresses with pictures showing. There is a check box selecting "picture" which has been checked - but no picture. This worked fine on OS10.7.5. Problem??
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
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Check your keychains in Keychain Access for excessively duplicated items.
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Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
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i have an iPad with apps and data already on it i just bought a mac how do i transfer the data from i pad to mac
here
1) Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
2) connect your iPad to your laptop and start iTunes.
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