I have been having a lot of trouble with the latest itunes update and my ipod classic 80Gb i.e. being unable to sync songs, but now i have no files at all on my ipod, it is completely blank when i view it from my computer. I need help, please, anybody.
As it says above, i have been having a lot f trouble with my ipod classic and the latest itunes update, i was unable to sync songs or anything to it and have tried every conceivable 'fix' i could find. i have run an itunes diagnostic and the results are posted below. a major problem is that when i try and view my ipod through my computer it displays nothing at all on the ipod, no files or anything, this may be the problem but i have no idea how it has happened or how i could resolve it.
This ipod holds huge sentimental value and i am loathe to buy a new one! If anybody can help it is greatly appreciated, than kyou in advanced.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K50IJ
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038B8600B98D1E0
Current user is not an administrator.
The current local date and time is 2014-03-21 16:52:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2fd81a1f13cf3ff25a8b4f0e8e725116
**** Device Connectivity Tests ****
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.
Similar Messages
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I can only listen to music in iTunes when i'm connected to the internet. Everything seems to have uploaded onto iCloud - something I didn't sign up for. Happened with the latest iTunes update.
All of the music is still on my computer, but when I play it through iTunes, it either buffers first (when I'm connected to the internet) or it is greyed out (offline) and I can't listen to it.
This is beyond annoying. Is there anything I can do to sort this out?
Cheers.Have you read for possible solutions over in the "More Like This" thread over here?----------------------->
Check out the following KB Articles: http://support.apple.com/kb/HT1329 How to use your iPod to move your music to a new computer
http://support.apple.com/kb/HT4527 iTunes: How to move your music to a new computer -
I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?
Good Morning jsacc38,
The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-gb/HT201668
Learn what to do if you can’t install or update iTunes on your Windows PC.
If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
Make sure that you're logged in to your computer as an administrator.
If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3).
If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
If you have Windows XP: Choose Open.
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Remove and reinstall iTunes and other software components for Windows XP.
Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
Disable conflicting software.
Some background processes can cause issues that prevent applications like iTunes from installing.
If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
Restart your computer.
After the restart, and adjusting the software running on your PC, install iTunes again.
Get more help
If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Feb 2, 2015
Have a good weekend!
- Judy -
I downloaded the latest itunes update and now it freezes and my ipod classic does not work
How do I get my ipod classic to work with the new I tune update it wiped out all my sons and now my ipod is blank/
Hey palmtree2001,
Lets see if we can get your iPod touch recognized and charged. Take a look at the first article to go over making sure the drivers are working properly to any third party conflicts. If you are still having issues with charging, take a look at the second article for some suggestions to get it working.
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
If you can’t charge your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203030
Take care,
-Norm G. -
i have just installed the latest update and the following message has come up. Text box - Unable to locate component. Message - the application failed to start because MSVCR80.dll was not found. Re-installing the application may fix the problem.
I have tried reinstalling and it has not helped.
I have gone to uninstall what ever is installed on the computer but cannot find itunes in the program list but do not want to just delete all apple applications with out knowing what they are. So, how do i delete the existing itunes program on my compouter??
I am also hoping that i will be able to do a restor eform the cloud once i get this sortedHello, fletch72.
Thank you for the question. I see you have uninstalled, reinstalled and the error is persisting. Try one more time uninstalling all components of iTunes in the order specified of the article below. These steps must be processed in the order specified or the error will persist. Once this is done attempt to install iTunes again.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
If the issue persists, you will need to process the steps in the article below for each component and reinstall.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H. -
Trouble with the latest ipad update 4.3.3
Today I updated my iPad with the lastest update 4.3.3. It shows I'm connected to my wireless network with the 3 radial bars. When I check the systems settings it recognized my router, yet when I try to get mail or browse the internet I get a message saying "Safari cannot open the page because it is not connected to the internet. How do I resolve this?
I restarted and it works!!! I held the home button and the lock button until the apple appeared. All is good in the world again!
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these are common problems with windows 8.1 and you can point the fault at MS not iTunes
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http://support.apple.com/kb/ts1538 -
latest version iTunes doesn't recognise my ipod
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iPod missing in "My Computer" or in iTunes on Windows
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http://support.apple.com/kb/ht1382
Or use the burner software installed on your computer to back up the entire iTunes folder to CD/DVD's. -
I am having a lot of trouble with trying to use my debit card on purchase of itune apps or music. Whenever i put my card information in it tells me that this card is invalid. But there is no way that my card is invalid because i just got it last week. So the only thing i haven't done yet is call my bank to check and see if all my bank statements match but if they do then have no idea what to do to get this to work with my computer, ipad mini, or ipod HELP! PLEASE!
I am having this same problem and I have even contacted my bank. The address they have is EXACTLY the way I am typing it. It does match. I do not understand.
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I'm having a lot of problems with the hotmail account, regularly is indicating an error in the server, that I have to introduce the password again that late that this is wrong. I have changed the password making this shorter but it does not work.
bump? Is bumping allowed? Lol.
I just really need some help here. -
I've been bitten by the "Missing MSVCR.dll file" problem when downloading the latest iTunes update, 11.4.62 (on a PC w/ Win-7 & Outlook-2007#. 'Have followed Apple's instructions of un-installing all Apple software, and re-installing it (Ugh). First result Outlook couldn't find my 1,385 item contact file in iCloud, although the outlook distribution lists were there. Second result, upon installing iCloud again, I have two iCloud contact files shown in outlook - "iCloud" & iCloud, within iCloud". 1,332 & 1,385 contacts respectively.
Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. This is NOT fun at 72-yrs old...!!
So, how do I make sure I haven't lost anythying from Outlook? Russ-AZInteresting response, Kappy - Back to original post: "First result: Outlook couldn't find my 1,385 item contact file in iCloud, although the outlook distribution lists were there (therefore, initially I had lost my contact file from Outlook). Second result, upon installing iCloud again, I now have two iCloud contact files shown in Outlook - "iCloud" & iCloud, within iCloud". W/ 1,332 & 1,385 contacts respectively.
Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. This is NOT fun at 72-yrs old...!!
So, how do I make sure I haven't lost anythying from Outlook? Russ-AZ"
You can safely assume that I have tried using it! So, to make things a little clearer:
1) I now have two iCloud "contacts files", w/ a different total count. What's the difference? Why the different toatl count?
2) Since re-installing the Apple software (part of the MSVCR" recovery instructions) "couldn't possible affected Outlook", why am I getting an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. What's in those files? And where are they?
Probably more important questions get down to:
3) Why is a basic Apple product upgrade "screwing-up Outlook"? This iTunes upgrade, failing to install properly forced Outlook 2007 into a 2-min start-up cycle. Which was fixed with this "Goat-Rpdeo" of re-installing MSVCR80.dll.
4) And under the latest release of iOS-7.0.4 on our iPhones, why is Apple now forcing us to use the iCloud to back-up our contacts, calendars & tasks, vs. allowing these files to be backed-up directly on our PC's via the USB cable?
Thanks again for your interest and comments. - Russ-AZ -
Hi, i'm having trouble with syncing my iPod. (after the latest iTunes-update)
It's a classic, but I have no idea what generation... but it was bought in early 08, and have 80gb. Anyway, it has been working fine all the time, but by the latest iTunes-update, it has stopped working. (mac) Every time I try to connect it with my computer, iTunes says that "this iPod appears to be destroyed, try to restore" (I'm having iTunes in Norwegian, so not sure if this is the direct translation, but hopefully you'll get the picture) - and I try to do this, again and again, but nothing seems to work. I have tried to turn off the computer, put iPod in disc-mode, let the battery run out, give it a two-week break, and now I'm out of guesses on what to do. But no matter what I do it allways appear to have zero songs on it after I am done syncing, and I allways get the "try to restore"-message when i connect it again.
It's possible that it's just old age or something, but I really want to try everything first, as it seems to be all right otherways. It also works when I connect it with my friend's PC, but since she has ****** taste of music () it's not an option. I have a MacBook, also from 2008.
And just to clearify. I have an iPad2, and an old iPod nano (2006) and both works with my computer/iTunes.See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
Hi can anybody help please. I am having terrible problems trying to use my Nikon D7100 to tether. I have downloaded the latest Lightroom updates and also checked my firmware which is also the latest avaiable and still Lightroom wont detect my camera!. When I use a friends Canon camera it works every time!
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How do I manually transfer music with the new itunes update for Windows? I don't want to sync my library and lose all of my music for what I have in my current library.
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Is this not the computer that the device is normally synced with?
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