I have been trying to update my cc info and for some reason it has kept saying that the cc info does not match with the bank so the transcation failed every time I was trying to download something even when it's free but my cc got charged $1.- each time.

I have been trying to update my cc info but for some reason it has kept saying the cc info did not match with the bank info so the transaction failed every time I made an attempt to download something even it was free. However, I saw my cc online got charged $1.00 everything I was trying to update my cc info ...why?

Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.

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HT201272 I purchased the Killers new album and for some reason now my computer says it can't find the files. So I tried to download the album again off my iTunes acount but the cloud button won't appear. Does anyone know why this is happening?

I purchased the Killers new album and for some reason now my computer says it can't find the files. So I tried to download the album again off my iTunes acount but the cloud button won't appear. Does anyone know why this is happening?

These are user-to-user forums, you are not talking to Apple here.
Audiobooks (and ringtones) are currently a one-time only download. I believe that they are all supplied to Apple by audible.com, so I assume that it's them who are requiring the one-time only download restriction. To get it onto your other devices you will need to sync it via a computer. Depending upon what country that you are in, Audible.com have their own app (Audiobooks from Audible) so you might be able to buy direct from them, though I don't know whether you can buy within their app or download audiobooks directly from them within the app e.g. whether they need to be copied via a computer.

I have been tying to buy more storage space and for no reason I can't get it

I have been tying to buy more storage space and for no reason I can't get it

I hae been trying going through all the steps to do so, but at the end, I can't get the purchase.

I have a new i phone and for some reason it has picked up a wrong apple ID in the App Store, its OK in ITunes how can i correct this?

I have a new i phone and for some reason it has picked up a wrong apple ID in the App Store, its OK in ITunes how can i correct this?

The Apple ID for future purchases is in Settings>Store>Apple ID. However, apps have to be updated using the Apple ID used to originally purchase them. This can't be changed. If the App store is asking you to provide a password for a different Apple ID when you are updating apps, it's because this ID was used to purchase it originally.

I'm trying to pay for an app and it keeps on saying that my card number does not match !!

I'm trying to pay for an app and it keeps on saying that my card number does not match !!

Okay, update the payment details in iTunes. Seems simple and straightforward enough.

I have Windows 7 and for some reason I cannot install Adobe Type Manager onto my Computer. I need ATM to install the DIN font but am having no luck what so ever. I can see the DIN font in my Dropbox but it is showing up like this:- ._DIN-bold, no file fi

I have Windows 7 and for some reason I cannot install Adobe Type Manager onto my Computer. I need ATM to install the DIN font but am having no luck what so ever. I can see the DIN font in my Dropbox but it is showing up like this:- ._DIN-bold, no file file extension. what am I doing wrong? is it Mac?

(1)    Adobe Type Manager (ATM) is not compatible with any version of Windows beyond Windows XP (32-bit, only). Attempting to install ATM on any newer version of Windows may actually disable Window's capability of rendering Type 1 and OpenType CFF fonts, requiring a reinstallation of Windows.
(2)    There is no need to use ATM to install any fonts under Windows.
(3)    The file name ._DIN-bold is indicative of a MacOS font. These fonts cannot be installed on Windows systems.
          - Dov

I'm trying to update my debit card information but it shows that the information i put in does not match with my bank record.

Hi,
I replaced my old debit card with a new one. I tried to update my debit card number information. I'm pretty sure I put everything right but it showed that my credit card information does not match my bank's records. The bank has already verified my card is activated.

How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
 Cheers, Tom

I have an Ipad mini 16mb WiFi only...For some reason it has quit recieving txt msgs. My I phone will..The pad wont..Ive checked all settings and no luck..Anyone help?

I pad mini 16 mb WiFi only...
For some reason the Ipad quit recieving txt msges...I have changed nothing...My I phone is recieving the txt...I have a connection between my home network and the ipad...All settings in the MESSAGES>SETTINGS are correct....Any Help?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

HT3775 I have had .mov videos that I have been able to view for the last 5 years on my old macbook. I upgraded to a new MacBookPro and for some reason, I get a message that I am missing a necessary codec. What do i do?

I have a whole bunch of .mov and .avi files that I could read before I upgraded to a new MacBook Pro. The support from Apple is sketchy here and merely tells me that I don't have the correct codec. Where do I go to get the codec I need.

Try Perian
www.perian.org

I have two apple id and for some reason i can't between them, although I change to my old id, it remain in the new id and i can't make update to purchases I did with the old id

I have two apple ID, and I can't switch between them, although I change to my old ID, and it remains in the new ID, and I can't update to old purchases I did with the old id.

I already did according to your suggestion (sign in and sign out) and the id remain on the new one.
Is there something more affective?

HT4623 I have an iPhone 4 and for some reason I'm not able to update the software. I go to Settings then General but it doesn't even have a Software Update option. Am I missing something?

I have an iPhone 4 and for some reason I'm not able to update the software. I go to Settings then General but it doesn't even have a Software Update option. Am I missing something?

With iOS 4, the only way to update your software is connected to iTunes. OTA (over the air) updates were not available until iOS 5. You will need to connect your iPhone to a computer and use iTunes to download and install the iOS updates on your iPhone (at least until your iOS version is 5.0 or higher).

Hi, I have the iPhone 4, 32GB, version 4.3.5 (8L1) and for some reason when I connect it to the laptop, it starts synchronising but never goes beyond step 1. I have tried evrything, but it does not work and now I cannot update the iPhone s/w. any clue?

Hi, I have the iPhone 4, 32GB, version 4.3.5 (8L1) and for some reason when I connect it to the laptop, it starts synchronising but never goes beyond step 1. It goes on syncing forever, without actually doing anything. I have tried everything, wiped the phone numerous times, deleted all files from the laptop but still no resolution. As a result, the phone does not really synchronise.
This started somewhere in May 2011 when I upgraded what proved to be a problematic s/w version and the phone has not recovered since.
Now I cannot update the iPhone s/w any longer.
Any clue?

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

TS1398 i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 he

i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!

See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

I am trying to update a chart in Pages that I created in Numbers, but the refresh button does not show up after I save the Numbers file. Thoughts?

I am trying to update a chart in Pages that I created in Numbers, but the refresh button does not show up after I save the Numbers file. Thoughts?

It is hard to exactly understand what you have done or not by you one sentence description. My thought is have you read in the Pages User Guide? Here is what it says about updating a chart in Pages:
Updating a Chart Copied from a Numbers Document
If you’ve created a chart in Numbers, you can copy it and paste it into your Pages document. After it’s been pasted into Pages, the chart remains linked to the data tables it references in Numbers. To change the chart data, open the original Numbers document and edit the data there, save the Numbers document, and then refresh the chart data in Pages.To update a chart after you’ve updated its linked Numbers table:
Select the chart on the page and click the Refresh button that appears.
Note: You must save the Numbers document before copying and pasting your chart into your Pages document and after editing the Numbers data tables that the chart references.
I hope it has helped you.

TS2446 So I have an iphone and for some reason I don't know the password for my Apple ID so I can't download apps and I don't have the password to my email to change it and I don't know the secret questions , what can I do to make a new Apple ID ?

So I have an iphone and for some reason I don't know the password for my Apple ID so I can't download apps and I don't have the password to my email to change it and I don't know the secret questions , what can I do to make a new Apple ID ?

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

I have been trying to update my cc info and for some reason it has kept saying that the cc info does not match with the bank so the transcation failed every time I was trying to download something even when it's free but my cc got charged $1.- each time.

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