I have been using a Docupen scanner with Windows 7 so far. Have recently moved to Macbook Pro (Lion); Am unable to connect.... and use.

The driver on planon.com site does not install on the Lion OS; The driver installs but the scanner is not visible while trying to add printer....

No luck.. No devices are visible even in image capture.had raised a support request with planon, the manufacturer of docupen. They say there are no immediate plans for drivers for 10.7; Their position is that Apple should release a patch/upgrade to Lion to allow more hardware to be used...
Any idea about Apple's position?

Similar Messages

  • I have recently bought a MacBook Pro, and have downloaded my PSCS3 for windows on the windows side of mac, and then using Paralells, downloaded my pictures ( or opened directly in windows and downloaded, BUT by RAW CR2 files don't download?

    I have recently bought a MacBook Pro, and downloaded my windows version of PSCS3 in Windows and am accessing it via Windows direscly or via paralells, BUT PS does not download my CR2 files, only the jpegs from my Canon 20D. PLease can someone help.
    Thanks
    W.L.L.

    I don't have a Mac but use this Adobe TechNote to solve problems with RAW files in ACR:-
    http://kb2.adobe.com/cps/407/kb407110.html

  • I have recently purchased a macbook pro and i gave my macbook to my wife, how can she recover the apps i bought and paid for so she can use the Pages, Numbers and Keynote

    i have recently purchased a macbook pro and i gave my macbook to my wife, how can she recover the apps i bought and paid for so she can use the Pages, Numbers and Keynote

    If you bought/paid for them in the Mac App Store, you would just need to sign in to the MAS with the Apple ID you used to purchase them, go to purchases, and click install.
    As for the limited licensing that Bordy brought up, the TOS for the MAS states:
    "Apps from the Mac App Store may be used on any Macs that you own or control for your personal use."
    If you installed them from an iWork disc, just pop the disc back in and reinstall.
    Regards,
    Gnomish8

  • I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

    I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

    You should change your AppleID password NOW. And if it says it was registered under another AppleID, the thief has probably done it.

  • I've have recently purchased a MacBook Pro 13. The system constantly gets frozen and unresponsive. No mouse control, neither do keys respond. Kindly help!!

    Hi
    I've have recently purchased a MacBook Pro 13. The system constantly gets frozen and unresponsive. No mouse control, neither do keys respond. Kindly help!! Thanx in advance.

    I've have recently purchased a MacBook Pro 13. The system constantly gets frozen and unresponsive. No mouse control, neither do keys respond.
    Even when not much of background processes are actuve except the default ones.
    Kindly help!!
    Thanks in Advance

  • Some files have disappeared from my macbook pro.they were on the desktop and have vanished,i started to do these files again and upon restarting my macbook this morning the new files had gone.Also i can't launch any of my applications safari or app store

    some files have disappeared from my macbook pro they were on the desktop.Iredid some of my work and this morning when i started up my macbook they too had vanished.Spotlight doesn't reveal them and also i can't launch any of my applications like safari app store etc, help please anyone?  thanks

    Restore them from your latest backup

  • HT1751 I have recently purchased a MacBook Pro. My iTunes library is on an external hard drive. What do I do next ?

    Recently purchased a MacBook Pro.
    I am currently setting it up to use. My entire iTunes library is on an external hard drive. What do I do next?

    Quit iTunes.
    Sign into another user account.
    Hold Option, launch iTunes.
    Select Choose library... and select the iTunes folder on the external.
    Do this for all users.
    NOTE: You must quit iTunes when switching users as the library can only be opened by one user at a time.

  • Hi, My desktop pc died recently. That was the computer that I used for my Itunes purchases. I have recently purchased a Macbook pro and tried to transfer info from the dead pc hard drive to my mac,how do I sync without losing apps?

    When i try to sync my Iphone on my macbook pro I am told that I will lose any apps previously purchased while I was using a since crashed pc harddrive. I have authorized my macbook as a second computer but am not able to sync. Is there a way I can transfer my apps from my phone onto the macbook and then sync with my family members phones on the same account?

    On the MacBook launch iTunes.
    From the menu bar click Store / Authorize This Computer.
    Now sync your iPhone.
    Apple - Support - iPhone - Syncing

  • I have recently updated my MacBook Pro and now it crashes once my Desk Top completely loads

    Has anyone had a similar problem after loading the latest operating updates?
    After switching on the MacBook Pro and entering my password, all goes well until my desktop and icons load.  Once this happens it switches itself off.
    SOlutions Inc have backed up everything for me, reloaded the older version and all is fine. Then once they try and upload the latest version the whole issue starts again!!  This is starting to cost me money!
    The Genius Bar at Brighton can't get me in until Sunday 19th April, can anyone help with this issue?  I am a novice so any ideas need to be pretty straight forward.
    Many thanks
    Bonsai Bill

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a general summary of what you need to do, if you choose to proceed:
    ☞ Copy a particular line of text to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
    You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
    If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
    [Process started]
            Part 1 of 8 done at … sec
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]
    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • When somebody facetimes me, only my iphone 4 rings. I have recently bought a Macbook Pro, 13" and im not sure how to get my mac to ring aswell as my iPhone!?

    Something has really been bugging me. Two days ago i bought a Macbook Pro. I like to facetime my family since they live abroad. Well when a family memeber rang my facetime, i realised that only my iphone rang and not my macbook, i waited for a while to see if it just needed time to introduce the call, however this didnt work out. I was wondering if anybody can help me sort this problem...
    Thanks

    see
    http://support.apple.com/kb/HT5538
    mac 101
    http://www.apple.com/support/macbasics/
    also
    http://support.apple.com/kb/TS4185

  • HT1277 i have recently bought a macbook pro and all looks good but ...

    small problem with sent mail.  Previously i had windows PC with mail through Yahoo.  With an apple iphone i could send/recieve mail and sent mail (in particular) would sync on all devices - my guess is via yahoo.  Hovever, on the new macbook it seems that the sent mail is saved only to the macbook and not to yahoo so i cannot see my sent mail from any other device.
    Any ideas how i can fix this would be appreciated.

    Check Mail preferences:

  • I have just purchased a Macbook Pro 13 inch from the US and wondered if apple will swap my american charger for an english one?

    Will a UK apple store swap the amercian charger for an english one?

    The charger is international - you just need the correct prong adapter. Should be able to get one in any DIY shop.
    Clinton

  • HT1338 I can no longer use Macmail for my btinternet account.  I was advised to delete the imap account and begin again with a pop account for incoming mail.  My Macbook will not let me do that and neither BT nor Yahoo have been able to help.

    I can no longer use Macmail for my btinternet account.  I was advised to delete the imap account and begin again with a pop account for incoming mail.  My Macbook will not let me do that and neither BT nor Yahoo have been able to help.

    Btinternet being your internet service provider? If I'm correct, have you followed their directions:
    http://btbusiness.custhelp.com/app/answers/detail/a_id/7073/c/2048,2053,3883,206 5
    Just found a seemingly newer article (and there are several more on the right of those pages):
    http://btbusiness.custhelp.com/app/answers/detail/a_id/7071/related/1/session/L2 F2LzEvdGltZS8xMzU0NzI1NTMyL3NpZC9qaThFVi1jbA%3D%3D

  • I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck and will post the output. Please can someone help me with what it all means.Thanks in advance

    I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
    Thanks in advance.
    EtreCheck version: 1.9.15 (52)
    Report generated 19 September 2014 08:07:14 GMT+8
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ?
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
      Apple Inc. thunderbolt_bus
    Gatekeeper: ?
      Mac App Store and identified developers
    Kernel Extensions: ?
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
      [loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
      [loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.sophos.autoupdate.plist Support
      [running] com.sophos.configuration.plist Support
      [running] com.sophos.intercheck.plist Support
      [running] com.sophos.notification.plist Support
      [running] com.sophos.scan.plist Support
      [running] com.sophos.sxld.plist Support
      [running] com.sophos.webd.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
    Launch Agents: ?
      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [running] com.sophos.uiserver.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    User Launch Agents: ?
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.music.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
    User Login Items: ?
      iTunesHelper
      TomTomHOMERunner
      AdobeResourceSynchronizer
      Dropbox
    Internet Plug-ins: ?
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
      EPPEX Plugin: Version: 10.0 Support
      Default Browser: Version: 537 - SDK 10.9
      OVSHelper: Version: 1.1 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
    Safari Extensions: ?
      Ultimate
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes: ?
      Flash Player  Support
      Perian  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ?
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
      Destinations:
      Data [Network] (Last used)
      Total size: 2 TB
      Total number of backups: 99
      Oldest backup: 2012-04-20 17:05:32 +0000
      Last backup: 2014-09-18 23:49:25 +0000
      Size of backup disk: Excellent
      Backup size 2 TB > (Disk size 297.29 GB X 3)
      Time Machine details may not be accurate.
      All volumes being backed up may not be listed.
    Top Processes by CPU: ?
          6% InterCheck
          5% iCalExternalSync
          3% WindowServer
          2% CalendarAgent
          2% SystemUIServer
    Top Processes by Memory: ?
      152 MB SophosScanD
      147 MB InterCheck
      106 MB SophosAntiVirus
      66 MB Dropbox
      57 MB com.apple.iTunesLibraryService
    Virtual Memory Information: ?
      161 MB Free RAM
      1.55 GB Active RAM
      1.41 GB Inactive RAM
      902 MB Wired RAM
      611 MB Page-ins
      0 B Page-outs

    Uninstall Trusteer software
    http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
    Remove Sophos
    https://discussions.apple.com/message/21069437#21069437

  • I have bought a new macbook pro 13 retina. I had an apple id with my iPhone 4 which I stopped using a month ago. Now I am trying to download the apps, notes and contacts onto my mac but it is not happening? Any help will be gratefully accepted

    I have bought a new macbook pro retina 13. I am not too familiar with Mac yet. I had an apple account with my iphone 4 which I stopped using a month ago. Now when I was trying to download the apps from that account  but I dont know how to do this and I am unable to do so. I would be grateful if anyone can advise me with regards to this?

    You cannot download the same Apps that you have on your iPhone. They are two seperate stores.
    The store you have on your iPhone is the same for any iDevice (iPad, iPhone and iPod)
    The store on your MacBook is only for Macs.

Maybe you are looking for