I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1?

I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1.  Why am I having this problem?

You can check you Adobe account online to see if the serial number is registered under your account.  If not then your only option will likely be to contact Adobe Support directly thru chat to see if they can provide you with a/the serial number. For them to do so will require you being able to prove ownership.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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