I have changed both my ID and password, but when I try to download updates to apps, my old email account shows up and I can't sign in
I have changed both my ID and password, but when I try to download updates to apps, my old email account shows up and I can't sign in
That indicates that you have apps that need updating that were purchased with the account that comes up. When you have apps that need updating that were purchased from more than one account you have to update them one at a time until all the remaining apps were purchased by one account.
You have to log into the account that purchased an app in order to update it.
Similar Messages
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I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I correct this? I have been emailing support but so far they have been no help
Open the App Store app, go to the Featured pane, swipe to the bottom, tap the Apple ID and sign out. Tap again and sign in with the Apple ID of your choosing.
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Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?
The_Tonmoy wrote:
I have no communication with my that friend :/ So it means i need to delete those apps? There's no other solution to update those apps?
No. purchases are forever tied to the apple ID used to buy them. Delete them and buy your own copies. -
I have a known good apple id and password, but when I try to update apps I am told incorrect apple id or password through the iTunes store
Probably because the Apps in question were originally downloaded using a different Apple-id.
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We have created account, and password, but when we try to rent a movie is says password is invalid. It is not, because we can access the websute using it. Anyone help me. We have checked over and over. What are we missing?
On your mac/Win PC can you log into the iTunes Store with your Apple ID and password??
Can you download one of the free songs/books/ videos (look under Free on iTunes)? -
Why can't i purchase a movie from itunes.Ido have my apple id and password but when i try buying from my apple tv it keeps saying the id is invalid.
Go to the itunes store on my computer and update your apple id and i did but it keeps saying the same thing?contact itunes support
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I bought my mac book pro from an owner selling. I created my apple ID but whenever I try to download updates it brings up previous owner's apple ID and asks for password. How do I delete or by-pass existing apple ID and use my created apple ID and password to enable updates for my Mac?
Yes, he purchased Mountain Lion on his Apple ID. It is licensed to him. What he should have done was erase the HDD and install the system that the Mac shipped with. Erase and re-install either from Recovery Partition or the disks the Mac originally shipped with. Then, purchase ML with your own Apple ID and install.
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I recently did a factory restore on my imac mountain lion, but when i try to download OS x again apple is not recognizing my id and password
So, what exactly did you do for a "factory restore"? Which method did you try?
Did you go to the app store > Purchases? Is it listed there?
Or, did you try using the recovery method (Command + R keys or Command + Option + R keys while restarting)? Are you able/unable to reach Apple's servers to download the OS? -
I have successfully created a new Apple Id. But when I am trying to update my apps on my iPhone5C, the old Apple Id is appearing. Please let me know how to update?
You should be able to log out of an account by tapping on it in Settings > iTunes & App Store and you can then log in with your new account.
Any content that you downloaded with your old account will remain tied to that old account, so only that account can potentially redownload them and/or download updates to its apps. You should be able to reset the password on an iTunes account via http://iforgot.apple.com e.g. by answering the account's security questions. -
However, it won't change in my phone. I changed it in setting, but when it comes to downloading updates for apps or music, it won't update from my old Apple ID. For instance, I had to change my apple ID from (for instance, "[email protected]") to something else ("[email protected]"). I changed it in settings to the new one, but when I go to update apps, my phone is still connected to "[email protected]"
What should I do?In the Finder do a Get Info on one of those files & the folder it's in, report what it says for privileges.
Oh, did you maybe change your short username/Home Folder's name? -
I have recently changed my apple id and password. When i try to access music that i bought on itunes on an external hard drive, it asks me to authorize my computer with my old apple id? can anyone help?
Please try to sign in at https://appleid.apple.com
Check if your new username/email address is verfied
If this works, delete your account on your iPhone (Settings > iCloud)
Sign back in -
I recently bought a new computer and downloaded itunes onto it. When i sync my ipod it prompts me to authorize my computer
with the purchases that i've made, but when i try to do so, my apple i.d. is not what shows up and so my ipod won't sync any of my songs or apps. I have no idea who's username i'm seeing and i've never seen it before. That's the only thing that is stopping my ipod to sync, a password that isn't mine!! I am beyond frustrated and don't know what else to do, if someone can please help me i would be so appreciative you have no idea. Thank you so muchClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
How come after I reset my apple password when I try to download an app on my touchpod it says my password is incorrect?
After you reset the password did you go to Settings>iTunes and App Stores and sign out and sign back in? You have to.
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I have just taken over my husbands iphone 4s but when trying to download updates on Twitter, Facebook, etc. it says to sign into itunes store with a old email address that I no longer remember the password to. I have changed my email with the itunes store and have a new password but how do i get rid of the old email address. Many Thanks
When you say 'changed my email with the itunes store and have a new password' do you mean that you've changed the email address on that old account, or are you referring to a different account ?
If you've updated the old account then try logging out of the account on the phone by tapping on the id at the bottom of the Featured tab in the App Store app and then log back in with the updated version.
If they are different accounts then all apps (and other content from the store) are tied to the account that downloaded them, so only that account will be able to download updates to them. For apps like Twitter and Facebook you could delete them from the phone and redownload them via your account so that they are linked to that instead.
If there are apps that have content in them, and you can't copy that content off (so that you can delete the app, buy/download it on your account, and copy the content back), then you will need the password to the old account to be able to update them. You should be able to get it reset via http://iforgot.apple.com -
Why can I purchase music and books but not items for my game?
It is sound advice whether you believe it or not.
Have you tried ALL of the the troubleshooting steps here?
http://support.apple.com/kb/ts1702
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