I have changed my Apple ID, but then I cannot access all the apps and books I purchased in the past with my previous ID? How can I recover my purchased items?
I have changed successfully my Apple ID. But when opening iTune with my new Apple ID, I don't see all the apps and books I purchased before changing the Apple ID. I appreciate if someone would let me know why and how can I access to my purchased items again.
Thanks.
Kimchieu
If you are referring to an iDevice, sign out of your new Apple ID and sign back in with your old one - they should all be there.
Similar Messages
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Changed my apple ID email address which seemed to work but now cannot sign into iCloud account it still comes up with my old email address and I cannot access it also the message pops up all the time when just using ipad HELP
Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
I changed my Apple ID but now I cannot access my iCloud and can't reset iCloud password
I Forgot my Apple ID password so I changed it. However it did not change my iCloud account email and now I can't get signed into iCloud. I've tried reseting the iCloud password but it only sends me links to reset my current Apple ID
What exactly did you change, your account's password and/or the primary email address on the account ? If you are using the same account for the stores and the cloud then changing the account's password will change it for both places.
If you are trying to sign out of Settings > iCloud on your iPad and are being asked for your previous id's password then : If you're asked for the password to your previous Apple ID when signing out of iCloud. -
I have changed my apple-id but I cannot change it on my iCloud
I have changed my apple-id but I cannot change it on my iCloud so it still comes up with the old apple-id and asks for the old password. Problem is that the old apple-id is an e-mail account that is closed so I cannot get the information sent on the old account. I can access the iCloud account on my mac but not through iTunes so I cannot retrieve old information or activate Find my iPhone.
When I try to delete my iCloud account on my iPhone it comes up with my old apple-id and will not accept my old password so I cannot delete the iCloud account.
It is driving me crazy. Any ideas?ashibobytariq wrote:
Same thing happened to me, m still searching the solution, plz let me kno too if u find any wayout.
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password. -
I have changed my Apple password, but still receive the message that my account is disabled?
I have changed my Apple password, but still receive the message "you account is disabled" when trying to make purchase with iTunes and App Store?
Contact iTunes support by clicking on support at the top of this forum and then select iTunes and then contact us on the bottom left.
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I have changed my Apple ID but the account info on iCloud is still referencing the old ID. How do I change the iCloud account details?
If you simply renamed your ID, you can go to Settings>iCloud and tap Delete Account. This will delete the account from your phone (but not from iCloud) as well as any synced data. But provided you are signing back into the same account (just with a new name) it will be synced back to your device when you sign back in. Then set up your iCloud account with the new ID name and turn syncing back on. If you have photos in your photo stream album that are older than 30 days that you don't have anywhere else, you will need to save these to your camera roll before deleting the account. To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll.
If, however, you are changing to a new ID you'll have to delete the account, create a new account with the other ID, and migrate your data to the new account. To do this, first go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. After everything is turned off, scroll to the bottom and tap Delete Account. (Be sure to save any photo stream photos to your camera roll prior to deleting the account, as mentioned above.) Next, set up a new iCloud account using your new ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account. -
HT1911 I have changed my apple ID but the phone has not updated I cant see how to change my ID
I have changed my apple ID but the phone has not updated and I cant see how to change it
You can log out of your account on the iPhone by tapping on your id in Settings > Store and you can then log back in with the updated version - if you created a new account as opposed to updating the existing account then your current content will remain tied to the old account and it can't be copied or transferred to the new one.
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HT2731 I have changes my apple Id but App Store has not changed
I have changed my apple Id but my App Store still has my old email on it help me please
Try this: http://support.apple.com/kb/HT1311
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I changed my apple id on the apple help websites then I went to buy an app and the id didn't change and when I put my password wasn't accepted what do I do next so that I can buy an app?
Welcome to the Apple community Jalm14ts
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I recently updated my ipad and then I connected with my computer for sync, not realising that I had a new version of itunes with none of my apps. Now I have lost all of the apps and books etc, that I had prurchased. How do I get them back?
As long as the apps and ibooks are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free : http://support.apple.com/kb/HT2519
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i buy a movie on apple store, but there are NO sound on it!!! i want my money back.... ¿how can i get it?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I have an old apple id that I don't use (and I don't remember the password) and it now won't let me log in for updates, how can I delete it
Click here and try resetting that account’s password.
That Apple ID is stored inside each of those applications. If you can’t get back into it, you’ll need to delete and redownload all of them, which may require repurchasing paid ones.
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I currently have Leopard, and there are no longer updates for it. So I must upgrade to either Snow Leopard or Mountain Lion. Without doing so I cannot update my itunes, and my ipod is no longer compatile with my mac. How can I buy the upgrade, since I do not have access to the mac store as that comes with Snow Leopard? I went to Best Buy and they said neither Snow Leopard or Mountain Lion can be bought there.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs. You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759 -
I just got an iPhone 5S, now when I try to use my old iPad the apps won't work because they are syncing with my new phone. Can I have the same account for an old iPad and a new iPhone?
Connect your iPad to iTunes on the computer you usually Sync with and “ Check for Updates “...
If an Update Appears Install it... if not... you are up to date for your particular Device...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
I have changed my apple id on itunes but can't change it on ipad. My old id asks for login but doesn't recognize password or birthday. Help please.
Hi on iPad itunes bottom of page Sign out then sign back in with new details. Cheers Brian
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