I have converted a pdf to word. How can I access the Word file from my online account?

I have converted a pdf to word. How can I access the Word file from my online account? When it says 'download the converted file' I choose a location on my PC and click, but nothing happens. It seems that it can only save the converted file to my online account. I went to my online account but I see no way to look for the file

Hey Fabrizio,
You might need to sign up at "https://cloud.acrobat.com/exportpdf" using your Adobe ID credentials to convert your PDF file to Word.
Do you get the 'download' prompt?
Also, you can find the converted files by clicking at the 'Files' tab. 
Please try the same using a different browser and check.
Hope to hear from you.
Regards,
Anubha

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