I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

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Apple TV won't download movies anymore. it says to go to store and check Purchase history, but everything seems to be in order. Any idea what I am looking for to fix the problem and download movies again?

My apple TV will no longer download movies. It says to go to the Apple Store and check purchase history. Everything seems to be in order. Any idea what I am looking for?

Okay - let's cut to the chase...
If the Menu Bar (File, Edit... Help) shown in my screenshot below is not visible, use CTRL+B to display it. Then click on Help/Check for Updates. If one is available, you will be able to select it at this time.
Note the item at the bottom of the list; About iTunes. Selecting that will show you which version of iTunes you are using.
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I have been using a free trial of photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini

I have a MacBookPro and just downloaded the new Firefox 4.0.1, whne I use the laptop wireless every the compute shuts down after a few minutes. What can I do?

I have a MacBookPro and just downloaded the new Firefox 4.0.1. When I use my laptop wireless the computer shuts down after a few minutes. What can I do?

Do you experience the same issue using other browsers, e.g. Safari?

I have Creative Cloud and can not use Acrobat XI Pro.

I have Creative Cloud and can not use Acrobat XI Pro. I have used it for 30 days.
Please come back.
BR/Karl Johan

Hi Lynfordd,
As per your account details your CC subscription is active and it should work fine. I also found that your subscription is already activated on 2 machines, so if you are trying to install and activate it on another computer then you need to deactivate it from one of the 2 machines and then try activating it on your 3rd computer.
Please let us know if it helps.
Regards,
Abhijit

I have just downloaded ios7 to both my wife's and my ipad4. I can get Airdrop, she can't! Any ideas why?

I have just downloaded ios7 to both my wife's and my ipad4s. I can get Airdrop, she can't. Any ideas?

Hey Gavinchick,
Thanks for the question. I understand you are experiencing issues after updating your iPhone to iOS 7.0.6. If you have not already done so, you may want to restart or reset the device:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your device with iTunes in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
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iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.

I have windows 8 and just downloaded photoshop CS6. Why is my screen flashing with any tool?

I have windows 8 and just downloaded photoshop CS6. Why is my screen flashing when using tool and keyboarding?

It's a common problem with Windows 8. You need to update your video card driver, from the card maker's site.

I just upgraded my software to OS X 10.9.2 (13C64) and i can no longer use my printer (epsun stylus sx235w). any ideas why this would happen?

i just upgraded my software to OS X 10.9.2 (13C64) and i can no longer use my printer (epsun stylus sx235w). any ideas why this would happen?

Mavericks is the name of your operating system. It is otherwise known as OSX 10.9.
The previous versions were indeed "cat things".
The way you would know if you need to download new software from Epson is to go the Epson website and search for your printer there, look for downloads, and see if they have new software listed for 10.9.
You can revert your system back to what it was two weeks ago. This would be easier to do if you have a backup that you made prior to installing Mavericks (like with Time Machine). If you don't have a backup (sounds like you probably don't), you can look here for some directions about how to go back to the "Cat Thing" that you had prior to installing Mavericks: How to revert OS X back from Mavericks: Apple Support Communities
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Connected to the "creative cloud free 30 day" Updated photoshop to 13.0.1 not 13.1.1. Why ?

Connected to the "creative cloud free 30 day" Updated photoshop to 13.0.1 not 13.1.1. Why ? This version is available only to paying subscribers?

Free trial of Creative Cloud.
Screenshot - http://dl.dropbox.com/u/34239816/screenshots/screen121220-192324.jpg

TS1702 I have 8 apps that when I tried to update, are now stuck on "installing" in the box that says update. every time I try to update another app, it gets frozen like this as well. I was able to quit all apps, but these, as they do not respond. Any ide

I have 8 apps that, when I tried to update, are now stuck on "installing" in the box that says update. every time I try to update another app, it gets frozen like this as well. I was able to quit all apps, but these, as they do not respond. Any ideas?

Reset your iPad by holding the home and on/off buttons together for 6 or 7 seconds till the Apple logo appears. Then update your apps one at a time. Do not start the next app until the current one downloads and finishes installing.

My video that was taken with a digital camera and imported into iPhoto plays back at a very fast speed. Any ideas why?

My video that was taken with a digital camera and imported into iPhoto plays back at a very fast speed. Any ideas why?

Is it a slow motion video? iPhoto does not understand the slow motion tags created by some cameras, eg.g. the iPhone back camera.

My Apple TV and IPad drop after x mintues from "Home Sharing". To restart it, I need to close iTunes on my Windows 7 PC, open it , then I can listen again X minutes (15-90 minutes) to my music via "Home Sharing". Any idea why? What worked for you?

My Apple TV and IPad drop after x mintues from "Home Sharing". To restart it, I need to close iTunes on my Windows 7 PC, open it , then I can listen again X minutes (15-90 minutes) to my music via "Home Sharing". Any idea why? What worked for you?

I believe if you updated your Apple TV, you need iTunes 11 to make it work.

After updating to iTunes 5, I got an error message said the iPhone cannot be used because the Apple Moble Device service is not started. Any idea why and how to fix this? Thanks!

After updating to iTunes 5, I got an error message said the iPhone cannot be used because the Apple Moble Device service is not started. Any idea why and how to fix this? Thanks!

Please follow this article:
http://support.apple.com/kb/TS1567
it should help
let me know

I have just reinstalled itunes but I can't see my music. Any ideas?

I've just reinstalled iTunes after my laptop was rebuilt.
My account shows my purchases but only a couple appear in the library.
All of my music and playlists have gone.
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Hey Gazda14,
Thanks for using Apple Support Communities.
Im not sure what you mean by rebuilt, but if you think you've lost your iTunes media, use these steps to find them.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Have a nice day,
Mario

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Try booting in Safe Mode (hold the shift key while booting until the grey progress bar appears).
If you're able to log-in, then re-boot and log-in

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

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