I have Creative Suite Design and web premium 6 -with a serial number. I have reinstalled my computer

I have Creative Suite Design and web premium 6 - with a serial number. I have reinstalled my computer, AFter installing the CS6, from direct download from my Adobe, again it will not accept my serial code, and the information is: " the serial you provided is valid, but a qualifying produkt could not be found on this computer."

Pat
thank you for replying.
Yes - I have upgraded to cs6  / Creative Suite Design and web premium
It directs me to this page - Choose the product you own -
The Design web 6 is not in the provided list - SO do I have to install the earlier version first?

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    Yes i did! with the prrof of the payment etc...
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    2014-11-21 16:21 GMT+01:00 Beverley Gray <[email protected]>:
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    created by Beverley Gray <https://forums.adobe.com/people/Beverley+Gray>
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