I have customized my Firefox toolbar. After closing the browser and then reopening it, the toolbar has returned to the way it was before I customized it. How do I get my customization of the toolbar to become permanent?

I have customized my Firefox toolbar several times. After closing the browser and then reopening it, the toolbar has returned to the way it was before I customized it each time. How do I get my customization of the toolbar to become permanent?
It has occurred with Firefox 4.0.1 and 5.0

see http://kb.mozillazine.org/Corrupt_localstore.rdf
Take a picture of your toolbars so you can easily reconstruct them from the default after solving the the problem.
If it happens to you it will probably happen again in the future so you might want to keep some copies of your modified localstore.rdf file so you can delete the bad one and rename one of the replacements in waiting. Saving, copying and renaming must be done with Firefox down, of course.

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I reset Firefox to speed up my browser and I got almost everything back that I car4ed about but my Adobe X Pro PDF button, how do I get that back?

Using Windows 7 Professional and Firefox Browser 34.0. I reset my browser to speed it up and got everything that I use but my Adobe X PDF button. The plug-in Adobe Acrobat 11.0.10.32 is there, but there is no way to get the button. Anyone have any ideas as to how I can get my button back? I tried the PDF add-ins from the add-ins page, but they are not what I am looking for. With the button I had, I was able to make PDF's of the webpage I was on and add to the PDF from a drop-down menu.

You don't say what OS version you have. Upgrading my 2.2G C2D MacBook Pro to Snow Leopard from 10.5 was the biggest speed boost it's had. US$29 well-spent! Part of that was the effect of a new (or fresh install of an older) OS. You can find a lot of info on how to keep much of the new-install "freshness" in performance in this list of OSX articles:
http://www.thexlab.com/faqs/faqs.html
Focus on articles with "maintain" or "maintenance" in the titles. Also look for articles there dealing with caches. A 2G cache file can slow things down and indicates your computer needs some maintenance that you can do without seeking professional help.
As for RAM, advising you to add RAM is hard without knowing your MBP exact model. The first C2Ds could "hold" 4 GB but only addressed 3.2G. The second generation of the C2D "officially" accepted and addressed 4GB of RAM but, with RAM modules developed subsequent to Apple engraving the specs in stone, can actually use a total of 6GB. Those models both have silver keys. The later Unibodies can handle even more.
So....do "About this Mac..." from your Apple menu and, in the resulting window, click the "More info..." button. That launches System Profiler. The first Profiler screen will very precisely ID your MBP:
The second line is "Machine Identifier." If that code is "MacBookPro2,1," 3G is your RAM limit. If the code ends in 3,1 or 4,1, your actual limit is 6G. If it is 5,1 or higher, you can do at least 8G. Let us know that Machine Id ncode and we can suggest the proper RAM upgrade.
Doing the maintenance suggested in the list of articles is a better place to start than spending money. IF those steps don;t get yo uan improvement, then consider the pay-for options.

When I try to add video to iMovie on iPod Touch, none of the videos show up to be added. I've restarted the iPod twice, closed all the apps and then reopened iMovie. Please help!

When I try to add video to iMovie on iPod Touch, none of the videos on the Touch show up to be added. I've restarted the iPod twice, closed all the apps and then reopened iMovie. Please help!

Now You lost me (without using a computer?) - Most probably due to that I've not got an iPod Touch but mine is seven Years old - so it most probably work in a totally different way.
Sorry
Yours Bengt W

I put my ibook author file in the trash and then accidentally emptied my trash. Is there a way to recover the file? Does iBooks Author have a backup?

I put my ibook author file in the trash and then accidentally emptied my trash. Is there a way to recover the file? Does iBooks Author have a backup?

if you use time machine, you should be able to get it back that way. Although IBA saves changes on an ongoing basis, it doesn't create a back up or supplemental copy elsewhere on your drive.

I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.

Hello, I have changed my location and credit card for my apple id. All purchased apps I had before are lost. How can I get back my purchased apps? Thanks.

Hello, I have changed my location and credit card for my apple id. All purchased apps I had before are lost. How can I get back my purchased apps? Thanks.

If you are referring to an iDevice, sign out of your new Apple ID and sign back in with your old one - they should all be there.

Once I turn off the browser and then try to use it later, I get a message saying its already running but not responding. tells me to close it which I cant do since its already closed. Forces me to restart my computer

Each time I start, use and close Firefox, when I try to use it the 2nd time, I get a message saying its already running but not responding. It Isn't. I have to restart my computer everytime I want to use Firefox.
== This happened ==
Every time Firefox opened
== I downloaded the new version ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; Win64; x64; SV1; GTB6.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

'''Kill Application'''
In Task Manager, does firefox.exe show in the '''Processes''' tab?
See: '''[http://kb.mozillazine.org/Kill_application Kill Application]'''
'''Causes and solutions for Firefox hanging at exit:'''
'''[[Firefox hangs]]'''
'''[http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit (Mozillazine article)]'''
'''[[Firefox is already running but is not responding]]'''
'''Safe Mode'''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox SafeMode is a diagnostic mode that disables extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You have to close and restart Firefox after each change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.

HT1349 i have a new pc and when i plug in my ipod it says it must erase all data to sync. How can i get my music from the ipod to the new computer?

I have a new pc windows 7 and when i plug in my ipod it says it must erase all the data to sync. How do i get the music from my ipod to my new computer. The old computer is trashed and files are not available, songs are only on ipod.

One of the reasons why including your iTunes library with your computer's backup is a good idea. Use this link for future reference in this regard.
http://support.apple.com/kb/HT1751
iTunes includes an option to transfer iTunes content that was purchased/downloaded from the iTunes store from an iPod, iPad, and iPhone, but this is for iTunes content that was purchased/downloaded from the iTunes store only.
First you need to authorize your new computer with your iTunes account with iTunes if you haven't already done so.
With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.

How can I get my desktop page to open when I close the browser and then re open it?

when I click the red x to close the browser, when I come back to open the browser later, the last page I was viewing. last session opens, even all other tabs behind it, instead of my google page (my home page)? can this be fixed) I know I can just click the google word in the search bar, but should not have to do this!

{
"application": {
"name": "Firefox",
"version": "32.0.3",
"userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0",
"supportURL": "https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/"
"crashes": {
"submitted": [],
"pending": 9
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.frecency_experiment": 3,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140923175406",
"browser.startup.homepage_override.mstone": "32.0.3",
"browser.startup.homepage_override.buildID": "20140923175406",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "32.0.3",
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1413230897,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1413230897,
"storage.vacuum.last.index": 0
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "AMD Radeon HD 7670M",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x6840",
"adapterRAM": "1024",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "13.151.0.0",
"driverDate": "8-19-2013",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.3.9600.17111",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7670M Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": true,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.6",
"version": "4.10.6"
"NSS": {
"minVersion": "3.16.5 Basic ECC",
"version": "3.16.5 Basic ECC"
"NSSUTIL": {
"minVersion": "3.16.5",
"version": "3.16.5"
"NSSSSL": {
"minVersion": "3.16.5 Basic ECC",
"version": "3.16.5 Basic ECC"
"NSSSMIME": {
"minVersion": "3.16.5 Basic ECC",
"version": "3.16.5 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "Logitech SetPoint",
"version": "6.5",
"isActive": false,
"id": "{F003DA68-8256-4b37-A6C4-350FA04494DF}"
"name": "Norton Toolbar",
"version": "2014.7.8.23",
"isActive": false,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
"name": "Skype Click to Call",
"version": "7.3.16540.9015",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
"experiments": []
}

When I close the browser and then re open it it does not go to the home page but opens to the last page that was open when I close it.

Every time We have been closing the browser for the last few days when we restart the browser, regardless of weather we shut down the computer or not, it reopens to the last page that was opened. I cleared out and deleted the history but it did not help.

Maybe you currently have your home page setting to "Show my windows and tabs from last time" instead of "Show my home page".
*Firefox button > Options > Options > General tab > Startup > "When Firefox starts"
*If using the Menu Bar: Tools > Options > General tab > Startup > "When Firefox starts"
*See --> [http://support.mozilla.com/en-US/kb/How+to+set+the+home+page How to set the home page]
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Just got a new macbook air and every time I close the cover and then reopen it later the mouse pointer freezes. I've just updated the operating system but no help Seems like it might be a software problem with mousepad. Its only 3 weeks new !

I purchased a Macbook Air on 01st October and from day 3 every time I close the cover and reopen it later the mouse pointer is frozen
I updated the operating system today but no change.
Any one else having this annoying problem. Seems like a software glitch to me.

http://www.microsoft.com/mac/support
http://answers.microsoft.com/en-us/mac/forum/macword?auth=1
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/microsoft-wor d-for-mac-2011-will-not-open-error/ecc42616-6f49-40bb-b8f5-e21c711ea359

Why does Firefox 4.0 keep asking me for some "32-bit plugin" item that requires restarting the browser, and then I keep getting the SAME MESSAGE (this only shows up when I am in my Yahoo e-mail!)?

This only happens when I am typing an outgoing e-mail on my Yahoo account!

Please do the following.
Click '''Help '''| '''Check For Updates'''. The option to update should appear and version 3.6.17 should download and install.
However, sometimes things go pear-shaped and you get version 3.5.19. If that happens, repeat the same steps to update to 3.6.17.
Once you have 3.6.17 installed, you'll get the opportunity to update to the current version which is 4.0.1 ''Please don't do that for the moment because you first of all have to update your plugins''. To do the latter, please do the following.
Go to http://www.java.com/en/ and install the latest version of Java.
Update Adobe Shockwave for Director via http://get.adobe.com/shockwave/
Update Adobe Flash via http://get.adobe.com/flashplayer/
Update Adobe Reader via http://get.adobe.com/reader/?promoid=BUIGO
For security details regarding the Adobe updates, see: http://www.adobe.com/support/security/advisories/apsa11-02.html
Once you've updated all those, go to '''Help '''| '''Check For Updates '''again to update to version 4.0.1

My mac froze and I was in an application. It asked me if i want it on safe mode and I hit yes. Now the app that was running is blurry. How do I get it back to the way it was before?

Now the application is blurry

Go to system preferences and select displays. Then make sure the default resolution for your machine is selected. If you don't know what the value is get MacTracker which will have it.
http://mactracker.ca/

My daughter has a new iPhone and would like to set up her own I cloud account but is presently on my mine how do we get her info into the new phone

I would like to set up my daughter with her own I Cloud account, we are setting up a new I phone 5 and he old 4s is connected to my I Cloud account is there a way to retain some of her info?

Afraid not. iCloud storage cannot be merged between accounts.

My iMac turns on the start up chime sounds, you see the apple icon on the screen and then it just shuts off. Any ideas?

My iMac turns on the start up chime sounds, you see the apple icon on the screen and then it just shuts off. Any ideas?

Do these two resets:
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset.
PRAM RESET
Zap the PRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

I have customized my Firefox toolbar. After closing the browser and then reopening it, the toolbar has returned to the way it was before I customized it. How do I get my customization of the toolbar to become permanent?

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