I have difficulty charging my iphone 5. The nearest service center said that there are missing pins in my lightning connector.

My phone is still under warranty but the service center said that it is voided due to the missing pins inside the lightning connector.  What do i do with this? My phone can charge but you need to press on the cord a little for it to click.  My cord is not the issue because I just bought it and it is brand new.

Well, your service is handled by an Authorized Apple Service Center. If they refuse to handle the claim, that is well within their rights. Apple as well could void a claim under the same circumstances. I'm not saying that you did or did not modify the device, but you could try and talk to a supervisor there and make another request. You can also try and contact Apple by obtaining a number with this support document and describe your problem. http://support.apple.com/kb/HE57

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    0xffffff81ffbe33b0 : 0xffffff8009adbf5e
    0xffffff81ffbe3580 : 0xffffff8009af3456
    0xffffff81ffbe35a0 : 0xffffff8009ad0c2f
    0xffffff81ffbe36f0 : 0xffffff8009d59cc7
    0xffffff81ffbe37d0 : 0xffffff8009d5dddf
    0xffffff81ffbe3940 : 0xffffff8009d91ad5
    0xffffff81ffbe3a20 : 0xffffff8009d5d878
    0xffffff81ffbe3bb0 : 0xffffff8009d56b4f
    0xffffff81ffbe3da0 : 0xffffff8009bff9ec
    0xffffff81ffbe3e50 : 0xffffff8009bed716
    0xffffff81ffbe3f50 : 0xffffff8009e40653
    0xffffff81ffbe3fb0 : 0xffffff8009af3c56
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    Kernel version:
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    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:
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    Kernel text base: 0xffffff8009a00000
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    last unloaded kext at 334019743612: com.apple.filesystems.msdosfs
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    14.0
    com.apple.driver.AppleIntelMCEReporter
    104
    com.apple.driver.AudioAUUC
    1.60
    com.apple.driver.AppleHWSensor
    1.9.5d0
    com.apple.filesystems.ntfs
    3.11
    com.apple.driver.AGPM
    100.14.15
    com.apple.driver.X86PlatformShim
    1.0.0
    com.apple.filesystems.autofs
    3.0
    com.apple.iokit.IOBluetoothSerialManager
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    com.apple.driver.AppleMikeyHIDDriver
    124
    com.apple.driver.AppleMikeyDriver
    2.6.1f2
    com.apple.driver.AppleUpstreamUserClient
    3.5.13
    com.apple.iokit.IOUserEthernet
    1.0.0d1
    com.apple.GeForce
    8.2.6
    com.apple.driver.AppleHDA
    2.6.1f2
    com.apple.Dont_Steal_Mac_OS_X
    7.0.0
    com.apple.driver.AppleIntelHD4000Graphics
    8.2.6
    com.apple.driver.AppleHWAccess
    1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
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    com.apple.driver.AppleLPC
    1.7.0
    com.apple.driver.AppleMCCSControl
    1.1.12
    com.apple.driver.SMCMotionSensor
    3.0.4d1
    com.apple.driver.AppleSMCPDRC
    1.0.0
    com.apple.driver.AppleSMCLMU
    2.0.4d1
    com.apple.driver.AppleIntelFramebufferCapri
    8.2.6
    com.apple.driver.AppleMuxControl
    3.5.26
    com.apple.driver.AppleThunderboltIP
    1.1.2
    com.apple.driver.AppleUSBTCButtons
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    com.apple.driver.AppleIRController
    325.7
    com.apple.driver.AppleUSBTCKeyboard
    240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
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    com.apple.BootCache
    35
    com.apple.iokit.SCSITaskUserClient
    3.6.6
    com.apple.driver.XsanFilter
    404
    com.apple.iokit.IOAHCIBlockStorage
    2.5.1
    com.apple.driver.AppleUSBHub
    666.4.0
    com.apple.driver.AppleSDXC
    1.5.2
    com.apple.iokit.AppleBCM5701Ethernet
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    com.apple.driver.AppleFWOHCI
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    com.apple.driver.AirPort.Brcm4331
    700.20.22
    com.apple.driver.AppleAHCIPort
    3.0.0
    com.apple.driver.AppleUSBEHCI
    660.4.0
    com.apple.driver.AppleUSBXHCI
    677.4.0
    com.apple.driver.AppleSmartBatteryManager
    161.0.0
    com.apple.driver.AppleACPIButtons
    2.0
    com.apple.driver.AppleRTC
    2.0
    com.apple.driver.AppleHPET
    1.8
    com.apple.driver.AppleSMBIOS
    2.1
    com.apple.driver.AppleACPIEC
    2.0
    com.apple.driver.AppleAPIC
    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient
    217.92.1
    com.apple.nke.applicationfirewall
    153
    com.apple.security.quarantine
    3
    com.apple.driver.AppleIntelCPUPowerManagement
    217.92.1
    com.apple.kext.triggers
    1.0
    com.apple.iokit.IOSerialFamily
    10.0.7
    com.apple.iokit.IOBluetoothFamily
    4.2.4f1
    com.apple.iokit.IOAcceleratorFamily
    98.20
    com.apple.nvidia.driver.NVDAGK100Hal
    8.2.6
    com.apple.nvidia.driver.NVDAResman
    8.2.6
    com.apple.driver.DspFuncLib
    2.6.1f2
    com.apple.vecLib.kext
    1.0.0
    com.apple.iokit.IOAudioFamily
    1.9.7fc2
    com.apple.kext.OSvKernDSPLib
    1.14
    com.apple.iokit.IOSurface
    91.1
    com.apple.driver.AppleSMBusPCI
    1.0.12d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport
    4.2.4f1
    com.apple.iokit.IOFireWireIP
    2.2.6
    com.apple.driver.X86PlatformPlugin
    1.0.0
    com.apple.driver.AppleSMBusController
    1.0.11d1
    com.apple.driver.IOPlatformPluginFamily
    5.7.0d11
    com.apple.iokit.IOAcceleratorFamily2
    98.20
    com.apple.AppleGraphicsDeviceControl
    3.5.26
    com.apple.driver.AppleSMC
    3.1.8
    com.apple.driver.AppleBacklightExpert
    1.0.4
    com.apple.iokit.IONDRVSupport
    2.4.1
    com.apple.driver.AppleGraphicsControl
    3.5.26
    com.apple.driver.AppleHDAController
    2.6.1f2
    com.apple.iokit.IOGraphicsFamily
    2.4.1
    com.apple.iokit.IOHDAFamily
    2.6.1f2
    com.apple.iokit.IOSCSIBlockCommandsDevice
    3.6.6
    com.apple.iokit.IOUSBMassStorageClass
    3.6.0
    com.apple.driver.AppleThunderboltDPInAdapter
    3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily
    3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter
    1.4.5
    com.apple.driver.AppleUSBMultitouch
    240.9
    com.apple.iokit.IOUSBHIDDriver
    660.4.0
    com.apple.driver.AppleUSBMergeNub
    650.4.0
    com.apple.driver.AppleUSBComposite
    656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice
    3.6.6
    com.apple.iokit.IOBDStorageFamily
    1.7
    com.apple.iokit.IODVDStorageFamily
    1.7.1
    com.apple.iokit.IOCDStorageFamily
    1.7.1
    com.apple.iokit.IOAHCISerialATAPI
    2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily
    3.6.6
    com.apple.driver.AppleThunderboltNHI
    2.0.1
    com.apple.iokit.IOThunderboltFamily
    3.2.7
    com.apple.iokit.IOEthernetAVBController
    1.0.3b4
    com.apple.driver.mDNSOffloadUserClient
    1.0.1b5
    com.apple.iokit.IOUSBUserClient
    660.4.2
    com.apple.iokit.IOFireWireFamily
    4.5.5
    com.apple.iokit.IO80211Family
    630.35
    com.apple.iokit.IONetworkingFamily
    3.2
    com.apple.iokit.IOAHCIFamily
    2.6.5
    com.apple.iokit.IOUSBFamily
    677.4.0
    com.apple.driver.AppleEFINVRAM
    2.0
    com.apple.driver.AppleEFIRuntime
    2.0
    com.apple.iokit.IOHIDFamily
    2.0.0
    com.apple.iokit.IOSMBusFamily
    1.1
    com.apple.security.sandbox
    278.11
    com.apple.kext.AppleMatch
    1.0.0d1
    com.apple.security.TMSafetyNet
    7
    com.apple.driver.AppleKeyStore
    2
    com.apple.driver.DiskImages
    371.1
    com.apple.iokit.IOStorageFamily
    1.9
    com.apple.iokit.IOReportFamily
    23
    com.apple.driver.AppleFDEKeyStore
    28.30
    com.apple.driver.AppleACPIPlatform
    2.0
    com.apple.iokit.IOPCIFamily
    2.9
    com.apple.iokit.IOACPIFamily
    1.4
    com.apple.kec.corecrypto
    1.0
    com.apple.kec.pthread
    1
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    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: HGST HTS541010A9E680, 1 TB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: Hub
    USB Device: USB2.0 Hub
    USB Device: USB to ATA/ATAPI bridge
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: IR Receiver
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: USB Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
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    Here are my specks:
    Intel i7 2.3
    Maverick 10.9.3
    Ram 16gb
    hd 1tb
    graphic Nvidia GeForce Gt 650m 512mb

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