I have downloaded bluefire reader and adobe but still cannot see the booke that I borrow. They get downloaded and registered, but I cannot see them anywhere. Can anyone help? Regards from Susanne

I have downloaded bluefire reader and adobe and have registered correctly. I can borrow books from my library and they do get downloaded, but I cannot see teh in bluefire reader. Can anyone help me? I do not think that I did anything wrong.
Regards from Susanne, Denmark

Please authorize ADE 3 with same credentials that you used with older version of ADE

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I have an iphone 4S, just downloaded the new iOS7 software. Most of my apps are gone, but still installed on the phone. How do I get the app icons back?

I have an iphone 4S, just downloaded the new iOS7 software. Most of my apps are gone, but still installed on the phone. How do I get the app icons back?

Try rebooting your iPad and see if they reappear.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If they still do not show up, make sure hat you don't have content restrictions set that could prevent certain apps from showing up on your iPad. Settings>General>RestrictionsAllowed Content.
if you still don't see them, connect your iPad to iTunes on your computer and you should see them in the iPad mini screens on the right side of iTunes after the iPad has been selected under "devices" and when you are in the apps pane of iTunes.

The answer helped me.But still, what are the settings that I have to change for the behavior of the mouse pointer towards finder? Also the mouse pointer sometimes doesn't accept my command and start clicking itself.what is the problem and how to fix it?

The answer helped me.But still, what are the settings that I have to change for the behavior of the mouse pointer towards finder? Also the mouse pointer sometimes doesn't accept my command and start clicking itself.what is the problem and how to fix it?

If the mouse clicks something on its own then it looks like you have a hardware problem with the trackpad or possibly the battery that is right underneath the trackpad.
I have read that the battery can swell and that would put pressure on the trackpad.

HT204053 Hi i was living in australia for a while and bought some stuff with the australian itunes. Now i'm back in the uk i cant re-download them. Can anyone help?

Hi i was living in australia for a while and bought some stuff with the australian itunes. Now i'm back in the uk i cant re-download them. Can anyone help?

Welcome to the Apple Community.
Click on your account name in the top right corner of the iTunes store in the iTunes application on your computer, enter your password and click the "view account" button. Navigate to the Apple ID summary where you have the option to "change country or region".
In order to change your location, you will need a credit card registered to an address in the location you are trying to change to.
You cannot change your location if you have credit on your account, if you are unable to spend your credit and leave a balance of zero, contact Apple, which you can do through iTunes Store Support.

I have a PowerBook G4 17" and need Apple discs to set it up again. Mine lost during move. Screen seems damaged, has vertical lines. Can anyone help. I can call as I have unlimited calling on my iPhone 6 anywhere in North America.

I have a PowerBook G4 17" and need Apple discs to set it up again. Mine lost during move. Screen seems damaged, has vertical lines. Can anyone help. I can call as I have unlimited calling on my iPhone 6 anywhere in North America.

king,
If your Powerbook's serial number (do not post it here) starts with "W8" then the vertical lines are mostly likely due to a defect in the display itself. W8 is a factory code and, during the iMac G5 and PowerBook G4 timespan, that factory shipped thousands of units with the same defect. It cannot be fixed via software.
As all PowerBooks are now classed as "obsolete," an Apple Store will not work on it. They will look at it ands tell you it has vertical lines and that they cannot fix it. This Apple article shows Apple devices they curently considered obsolete:
Vintage and obsolete products - Apple Support
It is possible that some Apple Authorized Service Providers (AASP) will still work on older computes but they cannot get neededparts from Apple. As this issue was so pervassive, it wil be hard for you or an AASP to find a used/pulled display that is not effected with the "W8 Curse."
Although I love the old PowerBooks, I would not even spent the money for disks, much less the US$150-400 it would cost to replace the display, even should one be available.
If you give us a rough idea of where you are in the world, we can suggest repair shops specializing in fixing older Mac notebooks, but be aware those resources may be rather scare outside North America.

I need an e-mail sending to my macbook, it appears to download but is never in my inbox. It does got to my iphone. It isn't in trash. Can anyone help ?

I need an e-mail sending to my macbook, it appears to download but is never in my inbox. It does got to my iphone. It isn't in trash. Can anyone help ?

I get those all the time. Most annoying. I usually ignore them or mark them as spam.

HT1926 hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?

hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?

If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
At the command prompt:
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
Restart the PC and try another reinstalll.

I have recently restored my phone to unlock it. I have installed the latest version of IOS. Since then, I have not been able to play the music I have purchased. The scrolls or flips through the songs and I am unable to listen to them. Can anyone help?

I have recently restored my phone to unlock it. I have installed the latest version of IOS. Since then, I have not been able to play the music I have purchased. The scrolls or flips through the songs and I am unable to listen to them. Can anyone help?

iTunes is quite friendly, and very powerful.... You probably just need to set up automatic syncing in iTunes.
If the iTunes sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar. The iPod appears in the sidebar, under DEVICES. Select the iPod there.
To the right, the iPod's Summary screen is shown. Toward the top, there is a bar of buttons, starting with Summary. Click on Music next to Summary. This Music screen is where you tell iTunes how to sync songs to the iPod.
Check the box for Sync Music. This setting enables automatic syncing for music. If your iTunes music library is small enough to fit on the iPod's storage, you can choose to sync Entire music library. Otherwise, you can choose to sync Select playlists, artists, albums, and genres. From the lists below, select (checkmark) what you want to sync to the iPod.
Here's one convenient way to set this up. In your iTunes library, create one or more playlists. Add the ALL the songs you want on the iPod to those playlists. OR, you can use existing playlists. Back on the iPod's Music screen, select those playlists under Playlists. (You can select other items on those lists, if desired.)
When you click Apply, the songs in your selection sync to the iPod. Going forward, to update your iPod (add/remove songs), just update those playlists in your iTunes library. The iPod does not need to be connected. The next time you connect the iPod (or click Sync if already connected), iTunes automatically updates the iPod with the same changes.
NOTE: On the bar of buttons that starts with Summary, click on the other buttons (such as Movies, Podcasts, Audiobooks, etc.) to set up syncing for those iTunes media categories.

I upgraded from mountain lion to the OS X Mavericks and my EndNote X5 can not open.I re-installed but cannot open. I keep on getting the message "Unable to load EndNote X5: Applications/EndNote X5/EndNote X5.app/Contents/Encore.bundle" can anyone help?

I upgraded from mountain lion to the OS X Mavericks and my EndNote X5 can not open.I re-installed it but cannot open. I keep on getting the message "Unable to load EndNote X5: Applications/EndNote X5/EndNote X5.app/Contents/Encore.bundle" can anyone help?

Please take each of the following steps that you haven't already tried. Test after each one. Back up all data before making any changes.
1. Make sure that the right volume is selected in the Startup Disk preference pane.
2. Disconnect all wired peripherals except those needed to start up. If there's no change, reconnect them
3. Reset the System Management Controller.
4. Reset the PRAM.
5. Start up in safe mode, then restart as usual. If you can't start in safe mode—for instance, if FileVault is active—then triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with an item named "folders" selected. Move the selected item to the Trash. You'll be prompted for your administrator password. Restart and empty the Trash.

I have lost all my notes saved on my iphone after syncing it. and my default mailbox is gmail. notes were very important. and now i dont know how to get them back. can anyone help me out please? thanks in advance.

i have lost all my notes saved on my iphone after syncing it. and my default mailbox is gmail. notes were very important. and now i dont know how to get them back. can anyone help me out please? thanks in advance.

Try this ..
On your Mac open System Preferences > iCloud
Deselect the box next to: Notes
Then reselect it.
Give iCloud a few minutes to re sync the data.
Other than that, try Time Machine > http://pondini.org/TM/15m.html

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob

Illustrator abruptly closed my saved file and said it cannot open the illustration. It says it contains illegal operand. Offending operator: 1. #INF. Can anyone please help?

Illustrator abruptly closed my saved file and said it cannot open the illustration. It says it contains illegal operand. Offending operator: 1. #INF. Can anyone please help?

What exactly did it do?
Crash while saving a file? That most probably ruins a file.
You can try and create a new Illustrator file, then place the old one in it. If that doesn't work, You might need to search for a backup.
Don't have a backup?
Start using the (free) plugin Autosaviour, use Time Machine (or whatever your system offers as a backup software)

Lost my contacts list and try to restore from backup and it ask for my password to unlock my iphone backup. I don't remember creating a password for it. Can anyone help? Thanks.

Lost my contacts list and try to restore from backup and it ask for my password to unlock my iphone backup. I don't remember creating a password for it. Can anyone help? Thanks.

If you encrypted the backup, there is no way around it. You will need to configure your iPhone as a new device.
From iTunes: About iOS backups:
In the iTunes Summary screen, select "Encrypt iPhone backup" if you want to encrypt the information stored on your computer when iTunes makes a backup. Encrypted backups are indicated by a padlock icon, and a password is required to restore the information to iPhone. You may want to write down the password for your backup and store it in a safe place. If you use a Mac, when you set a password you can select to store the password in the keychain. With iOS 4 and later, you can transfer the iOS keychain backup to a new device if you encrypt the backup.
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device.

I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT3275 I recently bought a new Time Capsule and the following message is shown:- "Time Machine could not complete the back up. The backup disk image "/Volumes/Data-1/Brian's iMac.sparsebundle" is already in use." Can anyone help?

I recently bought a new Time Capsule and the following message has started to show:-
"Time Machine could not complete the back up. The backup disk image “/Volumes/Data-1/Brian’s iMac.sparsebundle” is already in use."
Can anyone help?

Pondini is the resident Time Machine expert on the forums, and he has all the answers.
Check is excellent Time Machine - Troubleshooting support document
http://pondini.org/TM/Troubleshooting.html
See # C17 in particular

I have downloaded bluefire reader and adobe but still cannot see the booke that I borrow. They get downloaded and registered, but I cannot see them anywhere. Can anyone help? Regards from Susanne

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