I have elements 5 on a vista pc. Elements will not open I receive the message "Attempt to access invalid address". Ihave re-installed but still receive the same message. Any ideas please.

Question

I have elements 5 on a vista pc. Elements will not open I receive the message "Attempt to access invalid address". I have re-installed but still receive the same message. Any ideas please.

Answer 1

Make sure your user account has full administrative permissions.  Then, at this stage of the game, I would take the following steps:
- Re-create the Preferences file following these instructions:
Re-create the Photoshop Elements preferences file to eliminate problems that a damaged preferences file might cause.
Note: When you use this solution, Photoshop Elements will create a new preferences file and you will lose custom settings associated with your current preferences file. However, the file you rename in step 2 is your original preferences file. If you determine that the preferences file is not causing the problem, then you can restore your custom settings by undoing the instructions below.
To re-create the Photoshop Elements preferences file:
Quit Photoshop Elements.
Locate the Adobe Photoshop Elements preferences files. In Photoshop Elements 5.0, there are two preferences files, one for Organizer and one for Editor:
Users\[ user ]\AppData\Roaming\Adobe\Photoshop Elements\5.0\Organizer\psa.prf
Users\[ user ]\AppData\Roaming\Adobe\Photoshop Elements\5.0\Editor\Photoshop Elements 5 Prefs.psp
Rename the extension for the files (for example, to psa.old).
Start Photoshop Elements. Photoshop Elements creates a new preferences file.
I doubt that this will fix your problem, however, it is always the first thing to try.  If it does not, take these steps:
- Uninstall Photoshop Elements
- Run the Windows Installer CleanUp Utility (http://support.microsoft.com/kb/290301)
- Reinstall Elements
- Reinstall the 5.0.2 patch
Good luck,
Juergen