I have found a dead pixel

i recently found a dead pixel on my macbook pro i was wondering if repair is covered under ap

Call them & ask!

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Can I get the notebook replaced / screen replaced if i have a single dead pixel?

Hi,I have a 2 days old notebook, and there's a stuck pixel (red) on the display.It's an expensive notebook, costs more than a thousand dollars, and HP website tells me I cannot get it fixed or replaced if i have just a single bad pixel.I'm HATING my Envy for this. I'm typing this on my old notebook, the very sight of that ugly stuck pixel is getting me irritated. Sure you can ignore it, but once you know there's a problem, your eyes always tend to go to the problem place. Is there a way I can get it replaced or repaired under warranty? I went for the 3 years extended warranty option, and now found out a dead pixel is not covered. Sucks.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

Have a feuve dead pixels

in mac book pro retina 1 month. can i change it in apple store?

Hello:
Either take the mouse to an Apple store or call Applecare. The mouse is under warranty.
Barry

What is the minimum number of dead pixels?

Hi. I recently purchased an Apple LED Cinema Display. It's very beautiful but i have found one dead pixel. The reseller refuses to change or fix it because they can offer assistance only for more than 4 dead pixels. I called Apple and they said me that "one pixel is accetable". In my opinion, aboslutely NO!
Does anyone had his LED display changed with only one pixel dead or stuck?
What is the minimum amount of defective pixels to ask for assistance? Some say 4, other 7...
Thanks

Apple replaced it. When I booked the appointment with my local Genius as requested a phone call prior to the appointment. During the phone call the Genius was very professional and courteous, and told me that he would be replacing it as an exception and that strictly speaking the 24" display could have up to 9 dead pixels before they would consider it a defect. Never mind this though as they did replace it without any hassle.

24" iMac with dead pixels

I haven't seen any threads about this so I figured I'd give it a go and see how many others have dead pixels. My first 24" that I took home from the Apple store had one single, almost not noticeable, dead pixel. Most LCD manufactures will not warranty anything less than 6 dead pixels. It was near the center of the screen and after forking out $2400 I wanted a perfect LCD with no dead pixels. So I took it back the next day and luckily for me the manager at the Apple store let me exchange it. I took it out of the box in the store, booted it to check it out and didn't find any dead pixels. 3 or 4 days later I found a dead pixel. Bright blue near the bottom. You can only see it on a black screen. So I told myself that I would just deal with it until the next day I found a second dead pixel. So now I have 2 dead pixels and am pondering whether I should take it back or not..
George

Hello,
'Stuck' pixels, i.e. those that are stuck at a particular colour may sometimes be cleared by simply rapidly changing the colours behind them.
Have a look at:
http://www.apple.com/downloads/dashboard/status/pixelfix.html
cheers
mrtotes

Dead pixel on my Qosmio X300 screen

Hello
I have a problem that happened today.
My laptop was fine yesterday. I took it up in its bag, Went with it to the college and I switched on on and I found a dead pixel - Not just one tiny one. it is a small one, about 3 x 3 square on
1440 x 900 resolution - on the screen. I don't know how it came or what does cause it in first place ?
I tried to press on it gently many times and then, it was moved to another place. I did that again and It was moved again. I try now, but with no avail. I am really annoyed because I am not buying a quality laptop for such defects, although there is a range of maximum 8 pixel defect that should happened so I am eligible to change the screen. The problem it it annoys me. And I can't find a way to fix it. My laptop is just 7 months old. It is a Qosmio X300-158.
What could I do ?
Thanks in advance

Thanks for your reply.
I will try to visit them in the nearest time. Well in my case, if I considered that that is not dust and these are dead pixels, then there are 16 pixels of them. I counted them one by one, which is enough to entitle me to replace that monitor. However, I won't complicate things. There is also another problem that I can't leave my laptop for more than 1 day. All my work, designs and assignment are in it. I hope that can be fixed in less than 1 day.
I think that of it is dust, that shall not take more than 2 hours to fix it, but who knows. I really need to take to them first. !

Dead Pixel - Apple vs. Rogers support

The other day I found a dead pixel on my 8GB iphone3G screen.
I called Rogers Canada about it and their response was "You have used the phone for more than 30minutes, thus this could be due to consumer misuse" and they didnt let me exchange the phone. Terrible customer service.
I called Apple Canada and they booked an appointment for me at a genius bar and all I had to do was show the genius the phone and she replaced the phone instantly.
If you live in Canada and have problems with your iPhone dont even bother calling rogers.

So the sole distrubutor of the phone being Rogers can only sell the phone and not replace them? why could rogers not just exchange my phone and send the defective one to apple?
If my Sony moniter has dead pixels I can return it to Futureshop.. I dont have to go to a SonyStyle store... because i purchased the product from Futureshop, not Sony retail.
In Canada Apple does not sell the iPhone in their retail locations due to some sort of deal with Rogers and Fido.
At the very least the Rogers customer service could have been trained to direct me twoards Apple Canada Care and not just say " you used it for over 30 minutes.. sorry ".
When I told the Apple Genius this she said she couldnt believe that they would not offer me my available options.

Lenovo Yoga13 Dead Pixel

I have bought Lenovo Yoga 13 on Jan 2013.
After 2 months, came out 1st dead pixel.
1 month later another 1 show up. Currently my screen happen to have 3 death pixels. (3 position)
However i believe total will be 4 dead pixels on my screen as one of the dead pixel position should consider 2 dead pixels joint together become a big pixel. (can obviously see it is bigger than normal dead pixel)
I have contact Lenovo Tech support and get to know that Lenovo policy is at least meet 5 dead pixels for IdeaPad. Is that truth?
I am quite dissapointed with Lenovo as i m just use it few months moreover i m not a heavy user. The pain thing is my death pixels happened on the midlle of the screen and show it as a vertical order, it is too obvious and annoying.
So anyone face the same problem as me & any Lenovo staff can help over here？
I am from Singapore.

Ive found a dead pixel on the first yoga I purchased out of the box, Lenovo processed a return, the second one had screen washout in the bottom right so I returned that one, and the third one has a dead pixel out of the box as well.
Im not sure whats happening with the quality of the screens, Im less than impressed as well. I guess I am a bit lucky in that I discovered all these issues right after purchase, but its taken about 2 months to get to this point, so its quite a while. I don't think they will do anything about my most recent laptop, when talking to the rep about the last return, she said that I would not qualify for anything else if there is anything wrong with my new one. Im not sure I would purchase a ideapad again, if I ever decide to give Lenovo another shot I might stick to their business lines (that's what I use at work, never heard of issues with those) as it seems thats where the quality is.

Dead Pixel iPhone 5

I have recently bought my iphone 5 ( black ) 2 weeks ago and found a dead pixel in the middle of the screen. Am living in the UAE. So I was wondering does any one have any idea if I return back to Axiom Telecom will they give me a new one ? and will I be able to exchange it for the white one ? or is it just unsignificant?

The iPhone is still under warranty - best to have it replaced.
Contact your local Apple authorised service provider in the UAE via this link
https://locate.apple.com/ae/en/

Stucked green or Dead Pixel since Update

Hey to everyone...
Ive found one strange Pixel mistake on my screen... If there is Red color the Pixel stays green... but on Black., White ,Green or Blue there is no Problem...
For example hopefully you know the NBA logo... i zoom the Pixture but the Pixel ist still on the Black background... if i scroll the Pic to its blue side the Pixel does not have any mistake but if i scroll it to the red side there it is on the Black Background one green dot....
And its not the only one down under the back button there is also one which is always green no matter what color my screen has...
Im extremely sad about it, i hope sony has a solution otherwise ill bring back my device and will think twice before i get another sony device again i had untill now nokia lumia devices and never even a small problem

Hey, i have the exact same issue after i updated to .290 but Sony says that if we have 2 stuck/dead pixels thats normal and they will only service/replace the phone only if we get a 3rd or more stuck/dead pixel.
The funny thing about this is that my screen was flawless until i updated to the .290
I guess we're stuck in here....

Dead Pixels covered?

I had a friend buy a Powerbook several years ago and when she noticed dead pixels a few weeks after buying the computer, they told her it wasn't covered.
I just bought a 24" iMac, and to my horror, I found three dead pixels the other night (nearly or just about two weeks after buying it)...is it worth taking back to the Apple Store? It'll be such a hassle, so I want to know if anyone has experienced this before.
Thank you.

Chapter 1
I had no difficulty replacing the first 24" I got - it arrived at my office and, having read about pixel probs in these forums, I got it straight out of the box and plugged it in, scouring the screen... and there was one single dead - or stuck - pixel, about 1cm up, above the apple logo. I called them up and there was no argument - replacement (special build 2.33 GHz etc) was ordered straight away and collection arranged for the first one.
Chapter 2
The replacement arrived two days ago. Same routine - and another solitary dead pixel (I think this is a stuck one - it's dark blue) about 4cm north-west of the apple logo.... After a few Anglo-Saxon oaths, I debated whether or not not return this one but the prospect of another 2 week turn-around was too much; I got it home and loaded it up, really to see if in practice the pixel was noticeable. Because it really is very very small in that huge screen, and to be fair I struggled to see it even when looking for it, a foot away from the screen. And I have to say that it's not bugging me (I'm easily obsessed with small flaws, as well). The screen's so big and bright that it has to be a bit further away than my previous 20", and at that distance the stuck pixel is all but invisible. And it's only visible at all against a perfect white screen (very rarely if ever the case with photos). And it's smaller than most bits of dust etc which attach themselves to the screen and which I live with happily till I give it the occasional clean.
So I think me, my iMac and my stuck pixel look like we're going to get along fine together.
The End.
PS Wouldn't mind trying the pixel-fixing programme though, if you can remember the name !!

Dead pixels or dust on my MBP screen?

I have only had my Macbook for about a week now and I noticed that when my screen is black I can clearly see a TON of little specks all over the screen. And when I say a ton, I mean a ton. After some research, I found out that these are most likely dead pixels or dust under the glass.
1. Is it normal for my screen to have this many dead pixels after only a week of having it? (I bought it brand new from the store.)
2. What should I do about it?
Thank you!

Since you only purchased it for a week you have the option to get another computer. Apple has a return policy longer than a week (if you brought it from Apple). Most reputable Apple resellers allow you to return the machine and you can buy a new one.

Satellite 5100 - Question about dead pixels. Is it really dead pixel problem?

Hi,
I've got Satellite 5100-603. There have been some dead pixels on display. I don't know is it really dead pixel problem or not because the black area seems to be behind the screen. When i move left and right sides, the black area moves left and right sides too (as if the black area is behind the screen pixels)! And i can tell that all pixels are working OK when i look from the right and left sides of the display (because the pixels that seems to be dead, changes at different looking angles).
Are there really dead pixels or is it some other problem?
Is there anything that i can do about it?
For info, i am using my laptop for 2,5 years and there is no warranty of course...
Thanks for any help..

Hi
to answer your question I will try to make a simple description the layout of the TFT display.
I'll go from the front to the back.
In the front is a tough plexi-glass like layer to protect the screen from harm and the user from glass in case the TFT should break. It is also prepared in a way that will soften the reflections from behind (that does not go for the newer SuperBright screens).
Behind that is the 2 layers (at least 1 of glass, probably both) that hold the actual matrix of the pixels.
Behind theese 2 are a very complex set of layers that take care of the backlight. It consists of various numbers of films that should spread the light from the singel FL-tube evenly across the complete screen. Not a easy task if you ask me!
Sometimes, physical stress or dirt can make 'blotches' appear on the screen and they are in fact either dirt on the backmost layer or marks on the same. If there is dirt or marks on it, that will 'shadow' the light that comes out from it and show dark spots on the screen. They are quite different from defective pixels.
The defective pixels do not change with the angle of view for example.
I think you cannot do anything about this except changing screen. The construction is very complex and sensetive.
BR Tom

Dead pixel on my new iPod Touch 5th Generation. Can I get a replacement?

Today I bought an iPod Touch 16GB Silver. I activated it and after maybe half an hour, I noticed a single dead pixel in the upper left part of the display. I know that with iPhones there's a policy that 1 dead pixel, replacement. iPads have a 3 dead pixels - replacement policy. So I am not sure what is the case with iPods. Here are photos for the proof:

You would need to ask an Apple employee to get a definitive answer.

Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
Martin

I have found a dead pixel

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